Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.
$5
Per User Per Month
Zoom Workplace
Score8.6 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
Technology Coordinator in Information Technology at LADSE (Education Management, 201-500 employees)
Chose Microsoft 365
Microsoft is the most business friendly especially in the business sector. In the education sector it is not as popular but still wield a ton of respect. Microsoft has their strengths and often has more features than the typically user would need, which is both a strength and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Microsoft 365
Because 365 connects most of my work apps such as OneDrive, SharePoint, and Teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Microsoft 365
Microsoft set the standard by creating the suite of software that's included in MS 365. The software totally ubiquitous, with everyone from entry-level employees to seasoned executives being familiar with how it all works. It's also the gold standard worldwide, which means that …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Principal in Professional Services at @The Office (Information Technology & Services, 1-10 employees)
Chose Microsoft 365
Microsoft 365 provides a complete suite of tools, which none of the competition can match. Others can just offer piecemeal solutions, whereas Microsoft 365 (formerly Office 365) covers everything ranging from email management to office editing software to cloud storage to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sr. Technical Support Engineer in Customer Service at Accela (Computer Software, 201-500 employees)
Chose Microsoft 365
Because of the ability to connect applications, Microsoft 365 seems to be more robust on the communication platform. Google Workspace has a few other benefits of the automatic Google drive synchronization, but outside of that, Microsoft easily makes it easier to choose with its …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Microsoft 365
[Microsoft 365 (formerly Office 365)] has more features and is used more in professional settings.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Lead Systems Engineer in Information Technology at Nettology, LLC (Information Technology and Services, 1-10 employees)
Chose Microsoft 365
I think the closest offering to Microsoft 365 on the market is Google Workspace. They have a pretty robust ecosystem as well. I don't think they measure up to Office 365 though. This year alone, we have helped 16 companies migrate from Google Workspaces to Microsoft 365.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Principal, Enterprise Architect in Professional Services at Bristlecone (Information Technology and Services, 1001-5000 employees)
Chose Microsoft 365
We used other cloud e-mail provider but then we have to pay separately for office documents like Word, Excel, PPT, and Project. We compared the ROI and features and hence we selected Office 365.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoom
Verified User
Chose Zoom Workplace
We use Microsoft 365 for everything we do as a company. Except for video communication. For that we use Zoom Workplace, even though Teams is integrated into our other Microsoft products. We found Teams difficult to use and buggy, whereas Zoom Workplace always just works. It is …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Strengths: Renowned for its intuitive interface, seamless video conferencing, and robust integrations with tools like Slack, Salesforce, and Microsoft 365. Zoom Workplace also excels in scalability, making it ideal for organizations of all sizes. Advantages: Features like Zoom …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Zoom Workplace as far as feature set for cost is beyond the offerings that other vendors have.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Specialist Administrator in Information Technology at Access Management (Hospitality, 201-500 employees)
Chose Zoom Workplace
The ability to set up a user with a phone number and extension and the communication is better than teams. We were able to remove physical phones and replace everything with the app or headsets that connect via Bluetooth. The versatility and the scaling is unmatched for us. You …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director of Technology Services in Information Technology at Strong & Hanni (Legal Services, 51-200 employees)
Chose Zoom Workplace
Quailty of Video and Audio on all three is very good. However, Zoom Workplace really shined with its AI features. RingCentral hadn't really rolled their AI out when we evaluated them and Dialpad did have AI features, but they really failed in some critical testing. Had the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Zoom Workplace had a better price, better customer service and they were able to help with what we needed. We already had a certain amount of staff that needed certain things. Zoom Workplace was able to provide what we needed for a price that fit within out budget.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director of Customer Success in Customer Service at Followup CRM (Computer Software, 11-50 employees)
Chose Zoom Workplace
Zoom Workplace is superior in my opinion. It is the best for training clients and allows for annotation. Teams does not allow you to annotate and that makes it VERY hard to direct someone where to go on a screen.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Zoom Workplace seemed to be easier for our clients to use. Many of them are only using online meeting programs for our meetings, so we needed to find something they found easy to use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Security Manager in Information Technology at National Cooperative Bank (Financial Services, 201-500 employees)
Chose Zoom Workplace
I believe it is a great contender for a video and audio calling platform. We selected it due to the need for a more flexible option over using Microsoft Teams. It is difficult to join a Teams call if you do not already have a Microsoft account setup, whereas with Zoom Workplace …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Zoom Workplace had a better phone system from our understanding currently. Other features are relatively comparable
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Systems Specialist in Information Technology at DIVERSEcity Community Resources Society (Non-profit Organization Management, 201-500 employees)
Chose Zoom Workplace
Video Conferencing: Zoom Workplace excels with its simplicity, reliability, and superior video/audio quality, making it ideal for seamless meetings. Microsoft Teams integrates video with collaboration but may face performance issues in larger meetings. Collaboration: Teams …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
We actually pay for all those now, including Slack.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
It has been incredible for the phone services we have been using it for. We do also use Microsoft Teams for our video communication as well and although that platform is used most for our video calls internally, having zoom and several zoom business accounts allowing us to hold …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
US IT Infrastructure Supervisor in Information Technology at Mid Continent Steel & Wire (Mining & Metals, 501-1000 employees)
Chose Zoom Workplace
Based on my experience with Teams, I like Zoom's messaging interface much better and Zoom seems to have better video quality. When I was evaluating different VoIP providers, Zoom Phone also had way more features and was much more stable than Teams Phone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
We ultimately went with Zoom Workplace (after comparing similar prices) due to the transcription feature because of our hard of hearing employees.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Tech Empowerment Project Manager in Information Technology at Bluedog Design (Information Technology & Services, 11-50 employees)
Chose Zoom Workplace
we selected Zoom Workplace for the video chat feature more than anything else. It is the industry leader in the field and we always want to use the best tools for the job. Even though we are Microsoft-based, utilizing O365 for documents and presentations, we rarely use Teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
None on the list above, but Zoom Workplace allows our company at its current size (250 people) it meets our needs of usability and cost. We have considered switching over to Google Meets though that does not offer the same ease of screen sharing and large webinars which is an …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Infrastructure Support in Information Technology at Mid Continent Steel & Wire (Wholesale, 201-500 employees)
Chose Zoom Workplace
Zoom Workplace is able to compete head on with Microsoft Teams. Our organization has access to both Teams and Zoom and we strictly use Zoom for our meetings and chat. we also use the Zoom Phones so our entire organization is able to freely communicate with the use of Zoom …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Microsoft Teams have the similar capability as Zoom Workplace but Zoom does a better job with webinar
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
There were many glitches with 365. I have never experienced zoom down.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Zoom Workplace is way less clunky than Teams. We find that our vendors run into way more technical issues and difficulty logging into meetings with Teams. I find that I have to double unmute when I call into meetings on my phone, while having it on screen as well. Zoom is …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose Zoom Workplace
Zoom Workplace is easier to use for our staff, more widely used by the people we deal with outside our org, and the call quality is better in terms of video and audio.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Audio quality of phone calls is spot on. Calls are clear and crisp.
Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Slack is 1000x better than teams. Why put a 250 limit on a chat? Our company hasn't moved fully to channels and it's making us lose transparency. Plus, the teams channels we do have nobody is going to. 90% loss in visibility and engagement.
Teams for web meetings. I think the UI/UX should match Zoom which is the standard for all our customers. They don't like it when we use Teams.
Chats and Channels need to somehow be on one screen automatically without having to choose that view because majority of our company hasn't opened Teams Channels and only stays in chats.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Microsoft 365 is the gold standard for performing project tasks in a professional environment, enabling the quick transfer and exchange of files and ideas for team members who work locally and remotely. Its suite of tools is familiar and has evolved to being cloud based, allowing for files to be updated in real time from near and far.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Its very user-friendly, collaborative and efficient that boosts productivity using cloud tools. their security is strong and it provides data protection. There are regular updates that shields us from attackers too. It offers a wealth of learning resources, including tutorials, help articles and video guide to help users make the most of the application and personally upgrade their skills.
Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
We have a lot of nonprofit users, so they have a good ROI.
I like the constant updates without having to purchase the software repeatedly.
I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
