What users are saying about
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Top Rated
4027 Ratings
60 Ratings

Microsoft Teams

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Top Rated
4027 Ratings
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Score 8.1 out of 100
60 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Project Management

    7.9

    Microsoft Teams

    79%

    Zoom Phone

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    8.0
    80%
    112 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    57 Ratings
    N/A
    0 Ratings

    Scheduling

    8.7
    87%
    124 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.6
    76%
    76 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    144 Ratings
    N/A
    0 Ratings

    Search

    7.8
    78%
    132 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    91 Ratings
    N/A
    0 Ratings

    Communication

    8.3

    Microsoft Teams

    83%

    Zoom Phone

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Chat

    9.3
    93%
    158 Ratings
    N/A
    0 Ratings

    Notifications

    8.7
    87%
    156 Ratings
    N/A
    0 Ratings

    Discussions

    9.0
    90%
    147 Ratings
    N/A
    0 Ratings

    Surveys

    7.5
    75%
    80 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.7
    77%
    93 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    8.1
    81%
    44 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.4
    74%
    40 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.1
    91%
    139 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Microsoft Teams

    81%

    Zoom Phone

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    8.1
    81%
    99 Ratings
    N/A
    0 Ratings

    Video files

    8.1
    81%
    125 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    127 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    134 Ratings
    N/A
    0 Ratings

    Access control

    8.2
    82%
    119 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.1
    81%
    92 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.6
    76%
    46 Ratings
    N/A
    0 Ratings

    Device sync

    8.3
    83%
    98 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.7

    Zoom Phone

    87%
    Zoom Phone ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Call reports

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    8 Ratings

    Call Management

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.9

    Zoom Phone

    89%
    Zoom Phone ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Call recording

    N/A
    0 Ratings
    9.7
    97%
    9 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    6 Ratings

    Call screening

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    VoIP system collaboration

    Microsoft Teams

    Feature Set Not Supported
    N/A
    9.3

    Zoom Phone

    93%
    Zoom Phone ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.8
    98%
    10 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Instant messaging

    N/A
    0 Ratings
    7.4
    74%
    7 Ratings

    Mobile apps

    Microsoft Teams

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.4
    94%
    9 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Attribute Ratings

    • Microsoft Teams is rated higher in 2 areas: Usability, Support Rating
    • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    Microsoft Teams

    85%
    238 Ratings
    9.3

    Zoom Phone

    93%
    11 Ratings

    Likelihood to Renew

    9.6

    Microsoft Teams

    96%
    7 Ratings

    Zoom Phone

    N/A
    0 Ratings

    Usability

    8.1

    Microsoft Teams

    81%
    53 Ratings
    8.0

    Zoom Phone

    80%
    1 Rating

    Support Rating

    7.9

    Microsoft Teams

    79%
    195 Ratings
    6.7

    Zoom Phone

    67%
    4 Ratings

    Implementation Rating

    10.0

    Microsoft Teams

    100%
    1 Rating

    Zoom Phone

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    5.7

    Microsoft Teams

    57%
    7 Ratings

    Zoom Phone

    N/A
    0 Ratings

    Professional Services

    6.3

    Microsoft Teams

    63%
    7 Ratings

    Zoom Phone

    N/A
    0 Ratings

    Likelihood to Recommend

    Microsoft Teams

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Robin Martin | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
    Anonymous | TrustRadius Reviewer

    Pros

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Zoom Phone

    • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
    • Loud and clear volume quality! Great in a busy office with lots of people talking.
    • Easy to keep track of who has called me. Has Caller ID which is helpful.
    Anonymous | TrustRadius Reviewer

    Cons

    Microsoft Teams

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    RAJESH VENGILOT | TrustRadius Reviewer

    Zoom Phone

    • Voicemail handling for queues and groups can't have their own shared voicemail box.
    • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
    • Does not yet support texting.
    • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
    • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
    • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
    • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
    • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
    Jonathan Tanis | TrustRadius Reviewer

    Pricing Details

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Zoom Phone

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zoom Phone Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Microsoft Teams

    Microsoft Teams 9.6
    Based on 7 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Zoom Phone

    No score
    No answers yet
    No answers on this topic

    Usability

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 53 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone 8.0
    Based on 1 answer
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 195 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone 6.7
    Based on 4 answers
    Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 1 answer
    I find everything I need for my day-to-day work.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Zoom Phone

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Microsoft Teams

    Microsoft Teams 5.7
    Based on 7 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 7 answers
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Asik Jaman | TrustRadius Reviewer

    Zoom Phone

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Microsoft Teams

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