Microsoft Teams vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
Microsoft TeamsZoom Phone
Editions & Modules
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
No answers on this topic
Offerings
Pricing Offerings
Microsoft TeamsZoom Phone
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
Microsoft TeamsZoom Phone
Considered Both Products
Microsoft Teams

No answer on this topic

Zoom Phone
Chose Zoom Phone
We are in the evaluation phase therefore the Zoom sample facility to incorporate Zoom Phone licenses into our contract facilitated the testing of this service. Avaya telephony is very robust, but we want to unify the collaboration tools within the organization, so it was ruled …
Chose Zoom Phone
Zoom Phone was the best value and had the richest features. Also, the implementation of Zoom Phone was much easier than the competing products.
Chose Zoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
Chose Zoom Phone
Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster …
Top Pros
Top Cons
Features
Microsoft TeamsZoom Phone
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
7.2
183 Ratings
8% below category average
Zoom Phone
-
Ratings
Task Management7.5138 Ratings00 Ratings
Gantt Charts6.270 Ratings00 Ratings
Scheduling8.0154 Ratings00 Ratings
Workflow Automation6.795 Ratings00 Ratings
Mobile Access8.0175 Ratings00 Ratings
Search7.4161 Ratings00 Ratings
Visual planning tools6.7112 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
7.7
192 Ratings
4% below category average
Zoom Phone
-
Ratings
Chat8.8191 Ratings00 Ratings
Notifications8.1190 Ratings00 Ratings
Discussions8.5178 Ratings00 Ratings
Surveys7.3105 Ratings00 Ratings
Internal knowledgebase7.1118 Ratings00 Ratings
Integrates with GoToMeeting7.147 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.243 Ratings00 Ratings
Integrates with Outlook8.8157 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams
7.4
178 Ratings
9% below category average
Zoom Phone
-
Ratings
Versioning7.1122 Ratings00 Ratings
Video files7.5151 Ratings00 Ratings
Audio files7.6153 Ratings00 Ratings
Document collaboration8.1165 Ratings00 Ratings
Access control7.6149 Ratings00 Ratings
Advanced security features7.1111 Ratings00 Ratings
Integrates with Google Drive6.453 Ratings00 Ratings
Device sync8.0124 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Phone
9.5
17 Ratings
15% above category average
Hosted PBX00 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.610 Ratings
User templates00 Ratings9.211 Ratings
Call reports00 Ratings9.214 Ratings
Directory of employee names00 Ratings9.315 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Phone
9.5
18 Ratings
12% above category average
Answering rules00 Ratings10.015 Ratings
Call recording00 Ratings9.817 Ratings
Call park00 Ratings9.912 Ratings
Call screening00 Ratings9.714 Ratings
Message alerts00 Ratings9.714 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Phone
9.7
15 Ratings
16% above category average
Video conferencing00 Ratings9.615 Ratings
Audio conferencing00 Ratings9.615 Ratings
Video screen sharing00 Ratings9.815 Ratings
Instant messaging00 Ratings9.612 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Phone
10.0
17 Ratings
19% above category average
Mobile app for iOS00 Ratings10.016 Ratings
Mobile app for Android00 Ratings10.012 Ratings
Best Alternatives
Microsoft TeamsZoom Phone
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CloudTalk
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Score 9.5 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Quickbase
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Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft TeamsZoom Phone
Likelihood to Recommend
8.1
(270 ratings)
9.5
(19 ratings)
Likelihood to Renew
6.1
(9 ratings)
10.0
(1 ratings)
Usability
7.3
(52 ratings)
8.0
(1 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.3
(113 ratings)
6.6
(4 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
6.2
(7 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
6.9
(7 ratings)
-
(0 ratings)
User Testimonials
Microsoft TeamsZoom Phone
Likelihood to Recommend
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Read full review
Likelihood to Renew
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review
Reliability and Availability
Microsoft
Rare, but outages do happen
Read full review
Zoom
No answers on this topic
Performance
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Zoom
No answers on this topic
Support Rating
Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Read full review
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review
Implementation Rating
Microsoft
I find everything I need for my day-to-day work.
Read full review
Zoom
No answers on this topic
Alternatives Considered
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review
Contract Terms and Pricing Model
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review
Zoom
No answers on this topic
Scalability
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
Read full review
Zoom
No answers on this topic
Professional Services
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review
Zoom
No answers on this topic
Return on Investment
Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
Read full review
Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots

Zoom Phone Screenshots

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