What users are saying about
8 Ratings
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Top Rated
2178 Ratings
8 Ratings
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Score 1.3 out of 100

TeamViewer

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Top Rated
2178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3.2

    Mikogo

    32%

    TeamViewer

    Feature Set Not Supported
    N/A
    Mikogo ranks higher in 4/4 features

    High quality audio

    4.1
    41%
    4 Ratings
    N/A
    0 Ratings

    High quality video

    4.1
    41%
    4 Ratings
    N/A
    0 Ratings

    Low bandwidth requirements

    1.3
    13%
    4 Ratings
    N/A
    0 Ratings

    Mobile support

    3.2
    32%
    2 Ratings
    N/A
    0 Ratings

    Screen Sharing

    6.1

    Mikogo

    61%

    TeamViewer

    Feature Set Not Supported
    N/A
    Mikogo ranks higher in 2/2 features

    Desktop sharing

    2.3
    23%
    4 Ratings
    N/A
    0 Ratings

    Whiteboards

    9.8
    98%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    3.1

    Mikogo

    31%

    TeamViewer

    Feature Set Not Supported
    N/A
    Mikogo ranks higher in 4/4 features

    Calendar integration

    1.2
    12%
    2 Ratings
    N/A
    0 Ratings

    Meeting initiation

    1.3
    13%
    4 Ratings
    N/A
    0 Ratings

    Record meetings / events

    2.2
    22%
    4 Ratings
    N/A
    0 Ratings

    Slideshows

    7.6
    76%
    3 Ratings
    N/A
    0 Ratings

    Online Events Collaboration

    2.2

    Mikogo

    22%

    TeamViewer

    Feature Set Not Supported
    N/A
    Mikogo ranks higher in 3/3 features

    Live chat

    1.3
    13%
    4 Ratings
    N/A
    0 Ratings

    Audience polling

    3.1
    31%
    3 Ratings
    N/A
    0 Ratings

    Q&A

    2.2
    22%
    3 Ratings
    N/A
    0 Ratings

    Online Events Security

    1.6

    Mikogo

    16%

    TeamViewer

    Feature Set Not Supported
    N/A
    Mikogo ranks higher in 3/3 features

    User authentication

    1.3
    13%
    3 Ratings
    N/A
    0 Ratings

    Participant roles & permissions

    1.2
    12%
    3 Ratings
    N/A
    0 Ratings

    Confidential attendee list

    2.2
    22%
    3 Ratings
    N/A
    0 Ratings

    Remote Administration

    Mikogo

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    293 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    276 Ratings

    Instant message

    N/A
    0 Ratings
    7.9
    79%
    253 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.3
    73%
    192 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    288 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    234 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    248 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    187 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    182 Ratings

    Annotations

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    111 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Attribute Ratings

    • TeamViewer is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    1.3

    Mikogo

    13%
    4 Ratings
    8.3

    TeamViewer

    83%
    335 Ratings

    Likelihood to Renew

    Mikogo

    N/A
    0 Ratings
    9.1

    TeamViewer

    91%
    59 Ratings

    Usability

    Mikogo

    N/A
    0 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    Mikogo

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    6 Ratings

    Performance

    Mikogo

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    6 Ratings

    Support Rating

    8.0

    Mikogo

    80%
    4 Ratings
    8.2

    TeamViewer

    82%
    69 Ratings

    In-Person Training

    Mikogo

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    Mikogo

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    Mikogo

    N/A
    0 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Product Scalability

    Mikogo

    N/A
    0 Ratings
    9.5

    TeamViewer

    95%
    4 Ratings

    Likelihood to Recommend

    Mikogo

    ProsMikogo is well-suited and cost-effective for the small businessSimple & well-designed; easy to figure out.Works best for one-on-one client support.ConsNo live customer supportFree version has limited features (e.g. no invite meeting allowed)Trial version only 14 days
    Jeff Henkel | TrustRadius Reviewer

    TeamViewer

    We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
    Anonymous | TrustRadius Reviewer

    Pros

    Mikogo

    • Inexpensive
    • Simple interface
    • Menus and prompts were clear
    BRAD BOSTON | TrustRadius Reviewer

    TeamViewer

    • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
    • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
    • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
    • Since the application has matured over the years, it has great support both from the publisher and general internet support.
    Anonymous | TrustRadius Reviewer

    Cons

    Mikogo

    • I'd like to be able to record a session easier.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Richard Hogan | TrustRadius Reviewer

    Pricing Details

    Mikogo

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $156 Annually

    Mikogo Editions & Modules

    Edition
    Basic Annual$1561
    Professional Annual$2281
    Team Annual$4681
    Professional Lifetime$4562
    Team Lifetime$9363
    1. Annually
    2. Lifetime License per User
    3. Lifetime License [Unlimited Users]
    Additional Pricing Details
    Enterprise plans are also available for larger organizations, with a custom number of users, meeting participants, and channels. Master Administration and Web API integrations are also available. Contact Mikogo for further information.

    TeamViewer

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24.9 per month (billed annually)

    TeamViewer Editions & Modules

    Edition
    Business$50.901
    Premium$102.902
    Corporate$206.903
    Remote Access$24.904
    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User
    Additional Pricing Details

    Likelihood to Renew

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.1
    Based on 59 answers
    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Anonymous | TrustRadius Reviewer

    Usability

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.1
    Based on 58 answers
    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Jerica Gilley | TrustRadius Reviewer

    Reliability and Availability

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    No single outage till now.
    Vinayak Kadam | TrustRadius Reviewer

    Performance

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 6 answers
    Steady connection and easy quick connect and disconnect
    Jackie Ramos | TrustRadius Reviewer

    Support Rating

    Mikogo

    Mikogo 8.0
    Based on 4 answers
    I do not have any experience with Mikogo's support as I have never experienced any problem with it.
    Anonymous | TrustRadius Reviewer

    TeamViewer

    TeamViewer 8.2
    Based on 69 answers
    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Anonymous | TrustRadius Reviewer

    Online Training

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 6.0
    Based on 3 answers
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Jordan Paquette | TrustRadius Reviewer

    Implementation Rating

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 10.0
    Based on 14 answers
    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Mikogo

    Mikogo has simple features and is easy to use. If you don't need lots of bells and whistles and just want to screen share or video conference on a small scale Mikogo works best.Join.me & TeamViewer are a bit confusing for the novice small business person.My experience with LogMeIn has been that it's sluggish.GoToMeeting works great but is pricey for the small firm that mainly does one-to-one support/training.I couldn't get Zoom to work right.
    Jeff Henkel | TrustRadius Reviewer

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Anonymous | TrustRadius Reviewer

    Scalability

    Mikogo

    No score
    No answers yet
    No answers on this topic

    TeamViewer

    TeamViewer 9.5
    Based on 4 answers
    I've rarely had problems with the product.
    Mike Robinson | TrustRadius Reviewer

    Return on Investment

    Mikogo

    • Zero positive impact
    • Spend just a little more with products like AnyDesk and get some real ROI
    • Short term, the product can be used on a trial basis (or at least it was available as a trial)
    BRAD BOSTON | TrustRadius Reviewer

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Manuel Hernandez | TrustRadius Reviewer

    Screenshots

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