New Relic
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Top Rated
251 Ratings
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Based on 251 reviews and ratings
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 115 reviews and ratings
Feature Set Ratings
BI Standard Reporting

New Relic
Feature Set Not Supported
N/A

8.6
Sisense
86%
Sisense ranks higher in 3/3 features
Sisense ranks higher in 3/3 features
Pixel Perfect reports

N/A
0 Ratings

7.8
78%
36 Ratings
Customizable dashboards

N/A
0 Ratings

9.0
90%
46 Ratings
Report Formatting Templates

N/A
0 Ratings

9.0
90%
32 Ratings
Ad-hoc Reporting

New Relic
Feature Set Not Supported
N/A

8.3
Sisense
83%
Sisense ranks higher in 4/4 features
Sisense ranks higher in 4/4 features
Drill-down analysis

N/A
0 Ratings

8.0
80%
46 Ratings
Formatting capabilities

N/A
0 Ratings

8.8
88%
46 Ratings
Integration with R or other statistical packages

N/A
0 Ratings

9.0
90%
26 Ratings
Report sharing and collaboration

N/A
0 Ratings

7.3
73%
3 Ratings
Report Output and Scheduling

New Relic
Feature Set Not Supported
N/A

8.2
Sisense
82%
Sisense ranks higher in 4/4 features
Sisense ranks higher in 4/4 features
Publish to Web

N/A
0 Ratings

8.1
81%
35 Ratings
Publish to PDF

N/A
0 Ratings

8.9
89%
45 Ratings
Report Versioning

N/A
0 Ratings

8.0
80%
23 Ratings
Report Delivery Scheduling

N/A
0 Ratings

7.9
79%
38 Ratings
Data Discovery and Visualization

New Relic
Feature Set Not Supported
N/A

9.0
Sisense
90%
Sisense ranks higher in 3/3 features
Sisense ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A
0 Ratings

9.0
90%
44 Ratings
Location Analytics / Geographic Visualization

N/A
0 Ratings

9.0
90%
41 Ratings
Predictive Analytics

N/A
0 Ratings

9.0
90%
28 Ratings
Access Control and Security

New Relic
Feature Set Not Supported
N/A

9.9
Sisense
99%
Sisense ranks higher in 3/3 features
Sisense ranks higher in 3/3 features
Multi-User Support (named login)

N/A
0 Ratings

9.9
99%
44 Ratings
Role-Based Security Model

N/A
0 Ratings

9.9
99%
43 Ratings
Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings

9.8
98%
44 Ratings
Mobile Capabilities

New Relic
Feature Set Not Supported
N/A

8.9
Sisense
89%
Sisense ranks higher in 3/3 features
Sisense ranks higher in 3/3 features
Responsive Design for Web Access

N/A
0 Ratings

8.9
89%
39 Ratings
Mobile Application

N/A
0 Ratings

9.9
99%
25 Ratings
Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings

7.9
79%
33 Ratings
Attribute Ratings
- New Relic is rated higher in 2 areas: Likelihood to Recommend, Availability
- Sisense is rated higher in 6 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating, Product Scalability
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

7.5
Sisense
75%
57 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

8.9
Sisense
89%
14 Ratings
Usability

5.8
New Relic
58%
5 Ratings

8.0
Sisense
80%
5 Ratings
Availability

10.0
New Relic
100%
2 Ratings

8.2
Sisense
82%
2 Ratings
Performance

8.0
New Relic
80%
2 Ratings

8.2
Sisense
82%
2 Ratings
Support Rating

7.7
New Relic
77%
7 Ratings

9.0
Sisense
90%
11 Ratings
In-Person Training

New Relic
N/A
0 Ratings

7.3
Sisense
73%
1 Rating
Online Training

New Relic
N/A
0 Ratings

8.2
Sisense
82%
1 Rating
Implementation Rating

7.0
New Relic
70%
9 Ratings

7.1
Sisense
71%
6 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

8.2
Sisense
82%
1 Rating
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesSisense
I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.

Verified User
Analyst in Product Management
Computer Software Company, 1001-5000 employeesPros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Sisense
- Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
- Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
- Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
Data Engineer
InterfolioInternet, 51-200 employees
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Sisense
- The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
- Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
- If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.

Verified User
C-Level Executive in Corporate
Management Consulting Company, 11-50 employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Sisense
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Sisense Editions & Modules
Modules
SAP Connector |
---|
- none
Additional Pricing Details
Must contact sales team for pricing.Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesSisense
Sisense 8.9
Based on 14 answers
I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed.I would also like to say that the support and professionalism from the SiSense team has been excellent.

Verified User
Analyst in Marketing
Retail Company, 51-200 employeesUsability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesSisense
Sisense 8.0
Based on 5 answers
New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
Director of Data and Innovations
GOAL AcademyPrimary/Secondary Education, 201-500 employees
Reliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sisense
Sisense 8.2
Based on 2 answers
There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
Head Analyst
Wbliskosci.plInternet, 11-50 employees
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sisense
Sisense 8.2
Based on 2 answers
SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
Head Analyst
Wbliskosci.plInternet, 11-50 employees
Support Rating
New Relic
New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sisense
Sisense 9.0
Based on 11 answers
SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
Lead Data Scientist
WorkshareComputer Software, 51-200 employees
In-Person Training
New Relic
No score
No answers yet
No answers on this topic
Sisense
Sisense 7.3
Based on 1 answer
Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
Head Analyst
Wbliskosci.plInternet, 11-50 employees
Online Training
New Relic
No score
No answers yet
No answers on this topic
Sisense
Sisense 8.2
Based on 1 answer
Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
Head Analyst
Wbliskosci.plInternet, 11-50 employees
Implementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Sisense
Sisense 7.1
Based on 6 answers
Remember to migrate the plugins. The documentation however is pretty straight forward.
BI Architect
PluripharmHospital & Health Care, 51-200 employees
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesSisense
1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.

Verified User
Employee in Other
Computer Software Company, 11-50 employeesScalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Sisense
Sisense 8.2
Based on 1 answer
Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
Head Analyst
Wbliskosci.plInternet, 11-50 employees
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesSisense
- Report development time is reduced from 2~3 days to 2~3 hours.
- Report querying time is improved from 0.5~10 mins to 2~30 seconds.
- A 2-staff team delivers 10 times the BI output that we did on the old system.
- We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
Senior Insight Lead
WaveAccounting, 51-200 employees