New Relic vs Sisense | TrustRadius

What users are saying about

Free Signup

Score 8.4 out of 10

Based on 251 reviews and ratings

Free Signup

Score 8.3 out of 10

Based on 115 reviews and ratings

Feature Set Ratings

BI Standard Reporting

New Relic

Feature Set Not Supported

N/A

8.6

Sisense

86%

Sisense ranks higher in 3/3 features

Pixel Perfect reports

N/A

0 Ratings

7.8

78%

36 Ratings

Customizable dashboards

N/A

0 Ratings

9.0

90%

46 Ratings

Report Formatting Templates

N/A

0 Ratings

9.0

90%

32 Ratings

Ad-hoc Reporting

New Relic

Feature Set Not Supported

N/A

8.3

Sisense

83%

Sisense ranks higher in 4/4 features

Drill-down analysis

N/A

0 Ratings

8.0

80%

46 Ratings

Formatting capabilities

N/A

0 Ratings

8.8

88%

46 Ratings

Integration with R or other statistical packages

N/A

0 Ratings

9.0

90%

26 Ratings

Report sharing and collaboration

N/A

0 Ratings

7.3

73%

3 Ratings

Report Output and Scheduling

New Relic

Feature Set Not Supported

N/A

8.2

Sisense

82%

Sisense ranks higher in 4/4 features

Publish to Web

N/A

0 Ratings

8.1

81%

35 Ratings

Publish to PDF

N/A

0 Ratings

8.9

89%

45 Ratings

Report Versioning

N/A

0 Ratings

8.0

80%

23 Ratings

Report Delivery Scheduling

N/A

0 Ratings

7.9

79%

38 Ratings

Data Discovery and Visualization

New Relic

Feature Set Not Supported

N/A

9.0

Sisense

90%

Sisense ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A

0 Ratings

9.0

90%

44 Ratings

Location Analytics / Geographic Visualization

N/A

0 Ratings

9.0

90%

41 Ratings

Predictive Analytics

N/A

0 Ratings

9.0

90%

28 Ratings

Access Control and Security

New Relic

Feature Set Not Supported

N/A

9.9

Sisense

99%

Sisense ranks higher in 3/3 features

Multi-User Support (named login)

N/A

0 Ratings

9.9

99%

44 Ratings

Role-Based Security Model

N/A

0 Ratings

9.9

99%

43 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A

0 Ratings

9.8

98%

44 Ratings

Mobile Capabilities

New Relic

Feature Set Not Supported

N/A

8.9

Sisense

89%

Sisense ranks higher in 3/3 features

Responsive Design for Web Access

N/A

0 Ratings

8.9

89%

39 Ratings

Mobile Application

N/A

0 Ratings

9.9

99%

25 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

N/A

0 Ratings

7.9

79%

33 Ratings

Attribute Ratings

New Relic is rated higher in 2 areas: Likelihood to Recommend, Availability
Sisense is rated higher in 6 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating, Product Scalability

New Relic

85%

111 Ratings

7.5

Sisense

75%

57 Ratings

New Relic

73%

10 Ratings

8.9

Sisense

89%

14 Ratings

New Relic

58%

5 Ratings

8.0

Sisense

80%

5 Ratings

New Relic

100%

2 Ratings

8.2

Sisense

82%

2 Ratings

New Relic

80%

2 Ratings

8.2

Sisense

82%

2 Ratings

New Relic

77%

7 Ratings

9.0

Sisense

90%

11 Ratings

New Relic

N/A

0 Ratings

7.3

Sisense

73%

1 Rating

New Relic

N/A

0 Ratings

8.2

Sisense

82%

1 Rating

New Relic

70%

9 Ratings

7.1

Sisense

71%

6 Ratings

New Relic

80%

1 Rating

8.2

Sisense

82%

1 Rating

Pros

Monitor traffic rates and server usage on real time
Helps engineers to dive deep into an issue and guides them to the root cause
Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
Near real time reporting
Links with deployment so easy to understand if an issue has occurred after a particular release

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Meraz Haque

Technical Lead

Hanes Brands AustralasiaRetail, 10,001+ employees

View all 111 answers on this topic

Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.

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Andrew Goss

Data Engineer

InterfolioInternet, 51-200 employees

View all 57 answers on this topic

Cons

It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
Sometimes it's tricky to determine which product to use to accomplish a task.

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Jim Locke, ITIL v3F, ITIL RCV

Software Developer II

Staples Promotional ProductsRetail, 501-1000 employees

View all 111 answers on this topic

The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.

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Verified User

C-Level Executive in Corporate

Management Consulting Company, 11-50 employees

View all 57 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

New Relic Editions & Modules

Edition

Standard	$99¹
Pro	Contact sales team
Enterprise	Contact sales team
Telemetry Data Platform	0.25³
Incident Intelligence	0.50⁴
Free (Forever)	$0⁵

per month per full user (after first free full user - unlimited free basic users)
none
per month per extra GB data ingest (after first free 100GB per month)
per month per event (after first 1000 free events per month)
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

—

Sisense Editions & Modules

Modules

SAP Connector

none

Additional Pricing Details

Must contact sales team for pricing.

Likelihood to Renew

New Relic 7.3

Based on 10 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

View all 10 answers on this topic

Sisense 8.9

Based on 14 answers

I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed.I would also like to say that the support and professionalism from the SiSense team has been excellent.

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Verified User

Analyst in Marketing

Retail Company, 51-200 employees

View all 14 answers on this topic

Usability

New Relic 5.8

Based on 5 answers

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Verified User

Professional in Engineering

E-Learning Company, 501-1000 employees

View all 5 answers on this topic

Sisense 8.0

Based on 5 answers

New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail

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Daniel Colussi

Director of Data and Innovations

GOAL AcademyPrimary/Secondary Education, 201-500 employees

View all 5 answers on this topic

Reliability and Availability

New Relic 10.0

Based on 2 answers

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 2 answers on this topic

Sisense 8.2

Based on 2 answers

There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.

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Michał Becker

Head Analyst

Wbliskosci.plInternet, 11-50 employees

View all 2 answers on this topic

Performance

New Relic 8.0

Based on 2 answers

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 2 answers on this topic

Sisense 8.2

Based on 2 answers

SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.

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Michał Becker

Head Analyst

Wbliskosci.plInternet, 11-50 employees

View all 2 answers on this topic

Support Rating

New Relic 7.7

Based on 7 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 7 answers on this topic

Sisense 9.0

Based on 11 answers

SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.

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Wicus Verhoef

Lead Data Scientist

WorkshareComputer Software, 51-200 employees

View all 11 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Sisense 7.3

Based on 1 answer

Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.

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Michał Becker

Head Analyst

Wbliskosci.plInternet, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Sisense 8.2

Based on 1 answer

Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.

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Michał Becker

Head Analyst

Wbliskosci.plInternet, 11-50 employees

View all 1 answers on this topic

Implementation Rating

New Relic 7.0

Based on 9 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Travis Crowder

Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

View all 9 answers on this topic

Sisense 7.1

Based on 6 answers

Remember to migrate the plugins. The documentation however is pretty straight forward.

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Holke Visser

BI Architect

PluripharmHospital & Health Care, 51-200 employees

View all 6 answers on this topic

Alternatives Considered

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

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Verified User

Team Lead in Information Technology

Information Technology & Services Company, 10,001+ employees

View all 111 answers on this topic

1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.

2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.

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Verified User

Employee in Other

Computer Software Company, 11-50 employees

View all 57 answers on this topic

Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

Sisense 8.2

Based on 1 answer

Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.

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Michał Becker

Head Analyst

Wbliskosci.plInternet, 11-50 employees

View all 1 answers on this topic

Return on Investment

Gives us great visibility into what our services are doing at all times.
Alerts us quickly when there is a problem so we can address it with alacrity.
Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

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Verified User

Engineer in Engineering

Computer Software Company, 1001-5000 employees

View all 111 answers on this topic

Report development time is reduced from 2~3 days to 2~3 hours.
Report querying time is improved from 0.5~10 mins to 2~30 seconds.
A 2-staff team delivers 10 times the BI output that we did on the old system.
We were able to deliver BI and data analysis for all business functions instead of a very limited group of users

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Hui (Ken) Zheng

Senior Insight Lead

WaveAccounting, 51-200 employees

View all 57 answers on this topic

Screenshots

—

See All (3) Sisense Screenshots

New Relic

Sisense

New Relic

Sisense

Pixel Perfect reports

Customizable dashboards

Report Formatting Templates

New Relic

Sisense

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

New Relic

Sisense

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

New Relic

Sisense

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Predictive Analytics

New Relic

Sisense

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

New Relic

Sisense

Responsive Design for Web Access

Mobile Application

Dashboard / Report / Visualization Interactivity on Mobile

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

New Relic

Sisense

Likelihood to Recommend

New Relic

Sisense

Pros

New Relic

Sisense

Cons

New Relic

Sisense

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

New Relic Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Sisense Editions & Modules