What users are saying about
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Top Rated
156 Ratings
102 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
102 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Sisense

I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Sisense
Application monitoring
New Relic
9.2
Sisense
Database monitoring
New Relic
8.1
Sisense
Threshold alerts
New Relic
8.6
Sisense
Predictive capabilities
New Relic
6.4
Sisense
Application performance management console
New Relic
8.1
Sisense
Collaboration tools
New Relic
6.5
Sisense
Out-of-the box templates to monitor applications
New Relic
7.5
Sisense
Application dependency mapping and thresholding
New Relic
7.5
Sisense
Virtualization monitoring
New Relic
7.7
Sisense
Server availability and performance monitoring
New Relic
8.5
Sisense
Server usage monitoring and capacity forecasting
New Relic
7.9
Sisense
IT Asset Discovery
New Relic
6.3
Sisense

BI Standard Reporting

New Relic
Sisense
8.3
Pixel Perfect reports
New Relic
Sisense
7.0
Customizable dashboards
New Relic
Sisense
9.1
Report Formatting Templates
New Relic
Sisense
8.8

Ad-hoc Reporting

New Relic
Sisense
8.0
Drill-down analysis
New Relic
Sisense
8.4
Formatting capabilities
New Relic
Sisense
7.9
Integration with R or other statistical packages
New Relic
Sisense
8.3
Report sharing and collaboration
New Relic
Sisense
7.3

Report Output and Scheduling

New Relic
Sisense
8.6
Publish to Web
New Relic
Sisense
9.1
Publish to PDF
New Relic
Sisense
8.8
Report Versioning
New Relic
Sisense
8.5
Report Delivery Scheduling
New Relic
Sisense
8.0

Data Discovery and Visualization

New Relic
Sisense
8.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
New Relic
Sisense
8.7
Location Analytics / Geographic Visualization
New Relic
Sisense
8.5
Predictive Analytics
New Relic
Sisense
8.2

Access Control and Security

New Relic
Sisense
8.4
Multi-User Support (named login)
New Relic
Sisense
8.9
Role-Based Security Model
New Relic
Sisense
8.4
Multiple Access Permission Levels (Create, Read, Delete)
New Relic
Sisense
7.8

Mobile Capabilities

New Relic
Sisense
7.5
Responsive Design for Web Access
New Relic
Sisense
7.9
Dedicated iOS Application
New Relic
Sisense
7.1
Dedicated Android Application
New Relic
Sisense
7.9
Dashboard / Report / Visualization Interactivity on Mobile
New Relic
Sisense
7.0

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Sisense

  • Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
  • Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
  • Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
Andrew Goss | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Sisense

  • The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
  • Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
  • If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Sisense

Sisense 8.9
Based on 14 answers
I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed.I would also like to say that the support and professionalism from the SiSense team has been excellent.
Anonymous | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Sisense

Sisense 7.3
Based on 4 answers
New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
Daniel Colussi | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Sisense

Sisense 8.2
Based on 2 answers
There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
Michał Becker | TrustRadius Reviewer

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Sisense

Sisense 8.2
Based on 2 answers
SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
Michał Becker | TrustRadius Reviewer

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Sisense

Sisense 10.0
Based on 10 answers
SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
Wicus Verhoef | TrustRadius Reviewer

In-Person Training

New Relic

No score
No answers yet
No answers on this topic

Sisense

Sisense 7.3
Based on 1 answer
Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
Michał Becker | TrustRadius Reviewer

Online Training

New Relic

No score
No answers yet
No answers on this topic

Sisense

Sisense 8.2
Based on 1 answer
Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
Michał Becker | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Sisense

Sisense 7.1
Based on 6 answers
Remember to migrate the plugins. The documentation however is pretty straight forward.
Holke Visser | TrustRadius Reviewer

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Sisense

1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Sisense

Sisense 8.2
Based on 1 answer
Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
Michał Becker | TrustRadius Reviewer

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Sisense

  • Report development time is reduced from 2~3 days to 2~3 hours.
  • Report querying time is improved from 0.5~10 mins to 2~30 seconds.
  • A 2-staff team delivers 10 times the BI output that we did on the old system.
  • We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
Hui (Ken) Zheng | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Additional Pricing Details

Sisense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sisense Editions & Modules

Modules
SAP Connector1
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

New Relic
8.5
Sisense
8.6

Likelihood to Renew

New Relic
8.0
Sisense
8.9

Usability

New Relic
9.0
Sisense
7.3

Reliability and Availability

New Relic
10.0
Sisense
8.2

Performance

New Relic
8.0
Sisense
8.2

Support Rating

New Relic
8.0
Sisense
10.0

In-Person Training

New Relic
Sisense
7.3

Online Training

New Relic
Sisense
8.2

Implementation Rating

New Relic
8.5
Sisense
7.1

Scalability

New Relic
8.0
Sisense
8.2

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