What users are saying about
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Top Rated
251 Ratings
115 Ratings

New Relic

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Top Rated
251 Ratings
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Score 8.4 out of 100
115 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    BI Standard Reporting

    New Relic

    Feature Set Not Supported
    N/A
    8.6

    Sisense

    86%
    Sisense ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    7.8
    78%
    36 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    9.0
    90%
    46 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    9.0
    90%
    32 Ratings

    Ad-hoc Reporting

    New Relic

    Feature Set Not Supported
    N/A
    8.3

    Sisense

    83%
    Sisense ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.0
    80%
    46 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    9.0
    90%
    26 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Report Output and Scheduling

    New Relic

    Feature Set Not Supported
    N/A
    8.2

    Sisense

    82%
    Sisense ranks higher in 4/4 features

    Publish to Web

    N/A
    0 Ratings
    8.1
    81%
    35 Ratings

    Publish to PDF

    N/A
    0 Ratings
    8.9
    89%
    45 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    7.9
    79%
    38 Ratings

    Data Discovery and Visualization

    New Relic

    Feature Set Not Supported
    N/A
    9.0

    Sisense

    90%
    Sisense ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    9.0
    90%
    44 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    9.0
    90%
    41 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    9.0
    90%
    28 Ratings

    Access Control and Security

    New Relic

    Feature Set Not Supported
    N/A
    9.9

    Sisense

    99%
    Sisense ranks higher in 3/3 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    9.9
    99%
    44 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    9.9
    99%
    43 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    9.8
    98%
    44 Ratings

    Mobile Capabilities

    New Relic

    Feature Set Not Supported
    N/A
    8.9

    Sisense

    89%
    Sisense ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.9
    89%
    39 Ratings

    Mobile Application

    N/A
    0 Ratings
    9.9
    99%
    25 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    7.9
    79%
    33 Ratings

    Attribute Ratings

    • New Relic is rated higher in 2 areas: Likelihood to Recommend, Availability
    • Sisense is rated higher in 6 areas: Likelihood to Renew, Usability, Performance, Support Rating, Implementation Rating, Product Scalability

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    7.5

    Sisense

    75%
    57 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    8.9

    Sisense

    89%
    14 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    8.0

    Sisense

    80%
    5 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings
    8.2

    Sisense

    82%
    2 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings
    8.2

    Sisense

    82%
    2 Ratings

    Support Rating

    7.7

    New Relic

    77%
    7 Ratings
    9.0

    Sisense

    90%
    11 Ratings

    In-Person Training

    New Relic

    N/A
    0 Ratings
    7.3

    Sisense

    73%
    1 Rating

    Online Training

    New Relic

    N/A
    0 Ratings
    8.2

    Sisense

    82%
    1 Rating

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings
    7.1

    Sisense

    71%
    6 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating
    8.2

    Sisense

    82%
    1 Rating

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    Sisense

    I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.
    Anonymous | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    Sisense

    • Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
    • Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
    • Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
    Andrew Goss | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    Sisense

    • The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
    • Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
    • If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    Sisense

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Sisense Editions & Modules

    Modules
    SAP Connector
    1. none
    Additional Pricing Details
    Must contact sales team for pricing.

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    Sisense

    Sisense 8.9
    Based on 14 answers
    I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed.I would also like to say that the support and professionalism from the SiSense team has been excellent.
    Anonymous | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    Sisense

    Sisense 8.0
    Based on 5 answers
    New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
    Daniel Colussi | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    Sisense

    Sisense 8.2
    Based on 2 answers
    There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
    Michał Becker | TrustRadius Reviewer

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    Sisense

    Sisense 8.2
    Based on 2 answers
    SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
    Michał Becker | TrustRadius Reviewer

    Support Rating

    New Relic

    New Relic 7.7
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    Sisense

    Sisense 9.0
    Based on 11 answers
    SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
    Wicus Verhoef | TrustRadius Reviewer

    In-Person Training

    New Relic

    No score
    No answers yet
    No answers on this topic

    Sisense

    Sisense 7.3
    Based on 1 answer
    Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
    Michał Becker | TrustRadius Reviewer

    Online Training

    New Relic

    No score
    No answers yet
    No answers on this topic

    Sisense

    Sisense 8.2
    Based on 1 answer
    Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
    Michał Becker | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    Sisense

    Sisense 7.1
    Based on 6 answers
    Remember to migrate the plugins. The documentation however is pretty straight forward.
    Holke Visser | TrustRadius Reviewer

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    Sisense

    1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
    2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.
    Anonymous | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    Sisense

    Sisense 8.2
    Based on 1 answer
    Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
    Michał Becker | TrustRadius Reviewer

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    Sisense

    • Report development time is reduced from 2~3 days to 2~3 hours.
    • Report querying time is improved from 0.5~10 mins to 2~30 seconds.
    • A 2-staff team delivers 10 times the BI output that we did on the old system.
    • We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
    Hui (Ken) Zheng | TrustRadius Reviewer

    Screenshots

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