What users are saying about
110 Ratings
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Score 8.5 out of 100
21 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
SAP Sales Cloud
Customer data management / contact management
Oracle CRM On Demand
9.3
SAP Sales Cloud
Workflow management
Oracle CRM On Demand
8.9
SAP Sales Cloud
Territory management
Oracle CRM On Demand
9.3
SAP Sales Cloud
Opportunity management
Oracle CRM On Demand
9.2
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
SAP Sales Cloud
Contract management
Oracle CRM On Demand
7.8
SAP Sales Cloud
Quote & order management
Oracle CRM On Demand
8.5
SAP Sales Cloud
Interaction tracking
Oracle CRM On Demand
8.3
SAP Sales Cloud
Channel / partner relationship management
Oracle CRM On Demand
8.2
SAP Sales Cloud

Customer Service & Support

Oracle CRM On Demand
8.4
SAP Sales Cloud
Case management
Oracle CRM On Demand
8.5
SAP Sales Cloud
Call center management
Oracle CRM On Demand
8.7
SAP Sales Cloud
Help desk management
Oracle CRM On Demand
8.1
SAP Sales Cloud

Marketing Automation

Oracle CRM On Demand
8.9
SAP Sales Cloud
Lead management
Oracle CRM On Demand
8.9
SAP Sales Cloud
Email marketing
Oracle CRM On Demand
8.8
SAP Sales Cloud

CRM Project Management

Oracle CRM On Demand
8.7
SAP Sales Cloud
Task management
Oracle CRM On Demand
8.3
SAP Sales Cloud
Billing and invoicing management
Oracle CRM On Demand
9.6
SAP Sales Cloud
Reporting
Oracle CRM On Demand
8.2
SAP Sales Cloud

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
SAP Sales Cloud
Forecasting
Oracle CRM On Demand
8.7
SAP Sales Cloud
Pipeline visualization
Oracle CRM On Demand
8.6
SAP Sales Cloud
Customizable reports
Oracle CRM On Demand
7.9
SAP Sales Cloud

Customization

Oracle CRM On Demand
8.4
SAP Sales Cloud
Custom fields
Oracle CRM On Demand
8.9
SAP Sales Cloud
Custom objects
Oracle CRM On Demand
8.1
SAP Sales Cloud
Scripting environment
Oracle CRM On Demand
7.9
SAP Sales Cloud
API for custom integration
Oracle CRM On Demand
8.7
SAP Sales Cloud

Security

Oracle CRM On Demand
9.4
SAP Sales Cloud
Single sign-on capability
Oracle CRM On Demand
9.0
SAP Sales Cloud
Role-based user permissions
Oracle CRM On Demand
9.8
SAP Sales Cloud

Social CRM

Oracle CRM On Demand
9.8
SAP Sales Cloud
Social data
Oracle CRM On Demand
9.8
SAP Sales Cloud
Social engagement
Oracle CRM On Demand
9.9
SAP Sales Cloud

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
SAP Sales Cloud
Marketing automation
Oracle CRM On Demand
8.5
SAP Sales Cloud
Compensation management
Oracle CRM On Demand
8.7
SAP Sales Cloud

Platform

Oracle CRM On Demand
9.3
SAP Sales Cloud
Mobile access
Oracle CRM On Demand
9.3
SAP Sales Cloud

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
SAP Sales Cloud
7.5

Usability

Oracle CRM On Demand
9.0
SAP Sales Cloud

Support Rating

Oracle CRM On Demand
SAP Sales Cloud
7.0

Implementation Rating

Oracle CRM On Demand
10.0
SAP Sales Cloud

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