BambooHR vs. Paylocity

BambooHR is well-suited for small organizations with less than 100 employees (like most churches, local businesses, etc.). An HR Director can easily customize the platform to suit both the organization's and the employees' needs. On the other hand, BambooHR seems less adept at serving large organizations (those with more than 100 employees).

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Since we started working with Paylocity, overall it has been an amazing experience for several departments. There is things we are looking to also move towards to make everyone's lives easier and to help lift the burden of certain tasks. Whenever we come across something we might have suggestions or improvement plans on, our account manager is always available with open ears and eyes to see what we would like to help improve on.

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• Onboarding/Offboarding. This is where they really shine. The organization of the entire process—assigning tasks, responsibilities, deadlines—is all on a single platform. The time savings are incredible. I personally value the opportunity it gives new employees to connect with the company before their first day. Seeing them arrive with a large percentage of their tasks already completed is a huge plus.
• Their APIs. For us, they're incredibly important. And to this day, we haven't had a single failure. We use access levels configured in detail for creating API keys, and we haven't had any data breaches or incidents. For a technology company like ours, this is invaluable.
• Employee experience. When almost no employees call us to ask how to do something in BambooHR, it's a sign that the system's usability is excellent. The interface is intuitive, and everything is just a few clicks away. We value this highly because it saves time for us as platform administrators and for employees who don't have to spend time deciphering an HR platform.
• Onboarding / Offboarding. Aquí realmente se lucen. La organización de todo el proceso, designando tareas, responsables, fechas de cumplimiento, todo en una sola plataforma. El ahorro de tiempo es brutal. Personalmente valoro muchísimo la posibilidad que les da a los nuevos empleados de entrar en contacto antes del día de inicio de su contrato. Verlos llegar a la empresa con un gran porcentaje de las tareas ya avanzadas, es un plus.
• Sus APIs. Para nosotros, es importantísimo. Y a día de hoy, no hemos tenido ningún fallo. Utilizamos niveles de acceso configurados al detalle para la creación de API keys, y no hemos tenido fuga de datos ni incidentes. Para una empresa de Tecnología como la nuestra, esto es oro.
• Experiencia del empleado. Cuando casi ningún empleado nos llama para preguntarnos cómo se hace algo en BambooHR, es señal de que la usabilidad del sistema está correcta. LA interfaz es intuitiva y todo se encuentra a la vuelta de tres clicks. Esto lo valoramos mucho, porque nos ahorra tiempo a nosotros como administradores de la plataforma, y a los empleados que no tienen que ocupar tiempo en descifrar una plataforma de RR.HH.

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• When I need assistance, calling the help line is easy, and most of the time there isn't a long wait. Also, they can and do call back if necessary. I have had Zoom meetings to address issues that required more than just a phone call.
• Tracking taxes and filing reports is truly important to us so that we file in a timely manner and avoid penalties and interest. We incurred many penalties when we were using QuickBooks.
• Keeping track of employee documents such as I-9 forms along with visas, work authorizations, resident cards, driver's licenses, and certifications is easy and in one location.
• With Paylocity, we can easily see who filled out applications. Previously, we used paper applications, which were more manual and involved looking through actual paperwork. This was hard to manage.

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• The UI could be improved; there are some spinners/loaders that just look off.
• It should be easier to find the performance-related views. For us, those are very important; however, navigating to them requires going through at least 3 pages.
• It would be nice to have a dark mode, for people working all day behind a screen it helps not having a bright background color.

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• There's a lot of confusion of the Effective Date and Begin Check Date.
• Better explanations of cross-company managers when not all companies use the same modules.
• Better explanation of the Time and Labor piece and how we can better utilize live labor, forecasting, and overall scheduling.

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There's nothing wrong with this platform. I would recommend it to any business starting with more than 10 employees. I will continue to use the program for as long as I need to, hoping they continue being tremendous and finding other ways to incorporate more technology.

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The system is easy to use. I love the knowledge base system offered, I can answer many of my questions by looking here first before calling in. If i do have to call in to the help desk, everyone seems to be super knowledgably about the Paylocity Product and if they are unable to assist, which rarely happens, they will escalate my call to the next level of assistance

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Because I can tell it's super good and intuitive platform, but it has some improvements to do that would facilitate and speed the HR managers tasks - like I would like to be able to upload the same document for all the employees at once, for example. They have to find a way to control processes simultaneously

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We are a small company with a great deal of turnover due to our low pay. Paylocity makes it easy to keep everything in one location. The PEAK guide and the Knowledge Base do help to figure things out without having to reach out to customer service. It really is nice to have everything in one place where employees can find it just as useful on their end. They can access their schedule, pay stubs, request PTO as well as several other features

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Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.

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Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

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I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.

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We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient

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Through their help center, FAQs, and live customer service agents, I've always received prompt, accurate, and helpful guidance when I reach out with questions. Their live-agent customer service hours cover a good portion of the day, and I get the help I need whenever I need it.

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I have contacted support on several occasions, mostly for assistance with voiding a check and running an off-cycle payroll. The account managers and support team were all very knowledgeable and helpful. They provided great insight and clarity in answering my questions and helping me navigate these processes. I learn something new and helpful each time I speak with them! On a separate note, we have reported technical issues regarding several Paylocity onboarding tasks since this past year. We have reached out several times regarding these issues, but are still waiting for a resolution. It seems sometimes that technical concerns are reported, with no proper solution or follow-up.

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I didn't have in-person training besides teaching my managers how to use the program. However, I couldn't omit this question (maybe a system glitch).

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I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Overall this training was great and our implementation specialist was wonderful and very helpful. We felt really prepared once our training was completed, But we could get additional help immediately even when we were live. The continuation Support heros after implementation are wonderful and you can always get a LIVE person each time you call into their office.

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It was virtually, click orange button in top right corner, click run report, hit submit. The training was minimal at best. I did not know what I was doing, so I just wrote down the steps, so when they steps failed I had no idea what to do, where I was in the process, What the terms mean or where to find them. When I had questions it was always the same answers, no understanding for WHAT I was doing when I hit the orange button.

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We implemented bambooHR in Fall, 2023 then implemented Payroll 1/1/24. A vital piece of information was not known or missed in that we are exempt from State Unemployment Tax and have a Reimbursement Set-up, so bambooHR did not send Payroll Reports to the State. Those reports need to be sent regardless if we are exempt or not.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Implementation was a bit bumpy and Paylocity team not always available for next steps and/or questions. I feel like Paylocity could have done a better job in their fact finding as far as what we were currently doing, our payroll policies and needs, etc. so that we would have run into less issues as we moved forward.

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Bamboo HR's user interface is better than the alternative products listed above. It is easier to scroll through tabs and navigate different sections and reports. You do not need to train your team members to use Bamboo HR. This saves time on training. The user interface of other products listed above is not as simple and clean as Bamboo HR.

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Paycor was very clunky compared to Paylocity. The direct deposit for pay, taxes, benefits is very simple and straight forward. Posting from Paylocity into our GL is also very seamless. The customer service response time is very good and I feel as though the techs care about the problem I am experiencing and do their best to resolve it timely.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Since my organization has dropped with employees, I always find ways to reduce costs. I thought there would be a cheaper option, but I was glad that my package included a lot for the price, and downgrading would cost more. The rep could have let me downgraded and taken me to a higher package. I am thankful that didn't happen.

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Everyone wants a good deal of course. We thought we did ok and felt you still made your money also

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There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.

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I have never had an issue with the tool where it was down or unavailable and caused problems with my business. The system seems to be up pretty consistently and I don't think we have had many, if any, issues utilizing it. I do not have any concerns about the reliability at this point.

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VERY professional!

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Some are knowledgable others not as much and sometimes instead of helping you fix the issue will just give you some directions and expect you to try to figure it out yourself. Also, when your Account Manager needs to escliate the issue to another group, it can take a long time for them to get to your issue and there's no commuication.

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• We used to pay an outside firm to handle these things. We paid about the same per month as we do for BambooHR® and they would answer HR questions when we needed them to.
• Onboarding goes a lot smoother and it's easy to collect esignatures.
• Time off has become much more visible across the organization and managers can see their own team's requests and the requests of others to better plan our schedule.

• Data-driven decision-making would be on top, I would say. Paylocity provides a detailed summary report that one can use to make decisions, and the infographics are pretty modern too.
• Paylocity cost significantly less than its competitors that I know if.
• In a way, this does reduce errors because if you forgot to clock-in, you have to manually add a time punch, it has to come with a note, and your supervisor has to approve it while you wait for like 24 to 48 hours. So in order to avoid all that, one has to make sure they got all the details correctly.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info