Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
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UserTesting
Score 8.4 out of 10
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UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
Pendo.io seems to be more commonly known and already integrated with other parts of our business, so that's why we've stuck with them as a vendor. It often takes a good chunk of work to set up product analytics tools, so there is a reason of current stickiness with the tool if …
Userlytics is probably the best alternative to UserTesting. It has a large panel, a similar tool for creating tests, [but] their pricing model is much more favorable for our company. They don't charge per seat license, but only per test that you conduct. That would allow my …
Prior to purchasing UT we were using a collection of pretty standard tools for recording (like WebEx) and MS Excel for notes and analysis. The UT platform is light years better than these alternatives from a tool perspective, as it's much easier to record/edit/share with the …
Pendo.io is great for teams trying to collect product or website analytics at a high level like understanding where users are navigating through an experience. Where it lacks is more in qualitative research insights (but maybe that's not part of their product strategy direction). Due to that reason, we partner with a different vendor for deeper insights we can't get from Pendo.io.
UserTesting makes finding respondents super quick and easy. I'm always amazed at how quickly I can fully recruit for an unmoderated or moderated test and how fast contributors are to upload their videos. Contributors are also well-trained to answer a prompt in its entirety and always provide thoughtful answers.
Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
Pendo.io is quite easy to navigate and has a good UI. They have help guides that are easy to access in case you have any questions about certain tools or features within the application. Pendo.io makes it easy to create new tagged pages and features. It also loads very quick even after adding a lot of pages and tags within your domain.
It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
I've used the "power hour," as I think it's called. This really helped me gain a greater understanding of my specific needs and wants from the platform. This excellent service points to the excellent relationship UserTesting provides its clients. I would recommend this service to any of my colleagues.
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
WalkMe is an industry leader, but they charge an arm and a leg. Working with them you get a lot of support and CSM time, but is it really worth that price tag? Pendo.io was an easy choice for that simple reason.
The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
Has reduced our costs for live onboarding sessions and improved the user experience.
Time to first use on our core functions has been reduced by about 50%.
Eliminated the delays in having the Engineering team update messages/help, which typically could only be updated during a monthly release. Now, the Product can do this whenever required, and it is immediate.
