RingCentral Meetings vs. RingEX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral Meetings
Score 8.0 out of 10
N/A
RingCentral Meetings is an HD video conferencing and screen sharing solution that lets the user host unlimited video conference calls and share content while meeting and collaborating with anyone, any time, on any device. RingCentral Meetings helps boost business efficiency and customer engagement without costly and time-consuming travel.
$19.99
Per Month Per User
RingEX
Score 8.5 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$29.99
per month
Pricing
RingCentral MeetingsRingEX
Editions & Modules
Meetings
$19.99
Per Month Per User
No answers on this topic
Offerings
Pricing Offerings
RingCentral MeetingsRingEX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
RingCentral MeetingsRingEX
Considered Both Products
RingCentral Meetings
RingEX

No answer on this topic

Features
RingCentral MeetingsRingEX
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
RingCentral Meetings
7.7
21 Ratings
3% below category average
RingEX
-
Ratings
High quality audio8.021 Ratings00 Ratings
High quality video8.021 Ratings00 Ratings
Low bandwidth requirements7.320 Ratings00 Ratings
Mobile support7.319 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
RingCentral Meetings
7.0
21 Ratings
12% below category average
RingEX
-
Ratings
Desktop sharing7.321 Ratings00 Ratings
Whiteboards6.717 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
RingCentral Meetings
7.5
21 Ratings
8% below category average
RingEX
-
Ratings
Calendar integration8.720 Ratings00 Ratings
Meeting initiation8.021 Ratings00 Ratings
Integrates with social media5.711 Ratings00 Ratings
Record meetings / events8.319 Ratings00 Ratings
Slideshows7.013 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
RingCentral Meetings
7.6
19 Ratings
6% below category average
RingEX
-
Ratings
Live chat8.019 Ratings00 Ratings
Audience polling7.311 Ratings00 Ratings
Q&A7.310 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
RingCentral Meetings
6.5
19 Ratings
21% below category average
RingEX
-
Ratings
User authentication7.316 Ratings00 Ratings
Participant roles & permissions5.517 Ratings00 Ratings
Confidential attendee list6.713 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingCentral Meetings
6.4
3 Ratings
16% below category average
RingEX
8.7
168 Ratings
2% above category average
Video conferencing6.52 Ratings8.6123 Ratings
Audio conferencing6.52 Ratings9.2144 Ratings
Video screen sharing5.02 Ratings8.294 Ratings
Instant messaging7.73 Ratings9.0120 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingCentral Meetings
-
Ratings
RingEX
8.4
187 Ratings
1% above category average
Hosted PBX00 Ratings8.5101 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.2138 Ratings
User templates00 Ratings8.1129 Ratings
Call reports00 Ratings8.4168 Ratings
Directory of employee names00 Ratings9.0169 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingCentral Meetings
-
Ratings
RingEX
8.6
196 Ratings
2% above category average
Answering rules00 Ratings8.7181 Ratings
Call recording00 Ratings8.7167 Ratings
Call park00 Ratings8.4146 Ratings
Call screening00 Ratings8.4157 Ratings
Message alerts00 Ratings8.7184 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingCentral Meetings
-
Ratings
RingEX
9.1
171 Ratings
7% above category average
Mobile app for iOS00 Ratings9.0148 Ratings
Mobile app for Android00 Ratings9.2128 Ratings
Best Alternatives
RingCentral MeetingsRingEX
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.2 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 9.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCentral MeetingsRingEX
Likelihood to Recommend
7.7
(21 ratings)
8.3
(191 ratings)
Likelihood to Renew
10.0
(2 ratings)
8.9
(15 ratings)
Usability
7.7
(15 ratings)
8.7
(11 ratings)
Availability
-
(0 ratings)
9.1
(121 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
7.8
(11 ratings)
5.3
(28 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.1
(6 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
RingCentral MeetingsRingEX
Likelihood to Recommend
RingCentral
I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.
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RingCentral
RingCentral is generally good for business calls, as its mobile features, combined with landline office options, are great for communication on the go. It is also an affordable option to have a mobile cellular device if you have a lot of staff. Setup especially for multilevel authorization can be a hassle but it works well if well set up, you would have to get help in rectifying this if not calls might be redirected to the wrong extensions and changing it is not very straight forward.
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Pros
RingCentral
  • Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
  • Being able to mute and turn off cameras when necessary is a nice feature too.
  • Switching from the computer to the cell phone when on the go is a nice benefit.
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RingCentral
  • Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
  • Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
  • Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
  • Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.
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Cons
RingCentral
  • Screen share functionality is rather limited in capability. Screen takeover functions seem limited to desktop devices (view-only for mobile device users)
  • Interface feels a bit clunky. Workable for advanced technical users, but a bit confusing for older senior-level executives
  • Integration with existing RingCentral software. Jumping between RingCentral meetings and telephone feels wrong, they should be integrated into one application for the business user with a standalone application for non-subscribers who wish to join the meeting
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RingCentral
  • We can use the RingEx in our Mobile to use for Basic calls and messages, but sometimes the mobile application lags or disconnects while using video calls or screen sharing.
  • we can easily configure in our laptops.
  • The Meeting recording option is really helpful for our organization
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Likelihood to Renew
RingCentral
We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.
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RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
RingCentral
The interface is easy to understand for a wide variety of user experience levels. The only real negative are the links included in meetings being in a format that first opens a browser before launching the RingCentral Meeting app, and as mentioned previously, this may be a platform-specific issue for macOS.
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RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Reliability and Availability
RingCentral
No answers on this topic
RingCentral
RingEx is reliable I have not had any issues as of yet. I use both plants we have, and the service is fair to good. The service as a whole is solid and a great method to get in contact with anyone. I know the service also involves Wi-Fi and cellular service, or, in other words, how good your signal is.
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Performance
RingCentral
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Support Rating
RingCentral
RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.
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RingCentral
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
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In-Person Training
RingCentral
No answers on this topic
RingCentral
I really didn't know all the capabilities
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Implementation Rating
RingCentral
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Alternatives Considered
RingCentral
As a consulting company, we often have to adapt to our customers' needs in communication - which can mean using whatever system they're already on. Most of the time, they come around to preferring RingCentral Meetings over whatever they're using, and we've found it's a great value for us since it's already included in our RingCentral subscription, and runs on Mac, Windows, and Mobile devices. Despite the big drawback of needing to install the app locally and not having an in-browser solution for guests, it's lightweight, intuitive interface makes it an easy conferencing tool to adopt.
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RingCentral
We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere.
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Contract Terms and Pricing Model
RingCentral
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
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Scalability
RingCentral
No answers on this topic
RingCentral
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
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Return on Investment
RingCentral
  • It has had a positive impact. We replaced an archaic solution with a more modern, streamlined version or product. Like anything else, it has its downfalls and isn't perfect, but overall it's been a good product and has outshined its predecessors like Zoom and Skype.
  • It also has an integrated office phone feature which has been great as our phones are essentially our laptops. It cut down on those costs and in general freed up space on our desks since we didn't have to have them anymore and everything is on our computer now.
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RingCentral
  • Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
  • Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
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ScreenShots