SurveyMonkey vs. UserTesting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$99
per month
UserTesting
Score 8.0 out of 10
N/A
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.N/A
Pricing
SurveyMonkeyUserTesting
Editions & Modules
Team Advantage
$25
per month (billed annually) per user (starting at 3 users)
Team Premier
$75
per month (billed annually) per user (starting at 3 users)
Standard Monthly
$99
per month
Individual Plan - Advantage Annual
$468
per year
Individual Plan - Premier Annual
$1,428
per year
No answers on this topic
Offerings
Pricing Offerings
SurveyMonkeyUserTesting
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SurveyMonkeyUserTesting
Considered Both Products
SurveyMonkey

No answer on this topic

UserTesting
Chose UserTesting
Survey Monkey is good for providing more quantatative results. It is quick and very easy to use with instant feedback as it is completed. There are no transcripts to deal with, checking through to make sure they have been annotated correctly.
Chose UserTesting
Ease of use, features are consolidated in one platform versus the likes of Hotjar for example where it's one-sided in finding frictions on our user experience. Ethnio is another good tool however, there are 2 separate tools I have to use to get the scheduling and the actual …
Chose UserTesting
UserTesting has far more features and allows us to view [participants'] videos and screens.
Top Pros
Top Cons
Features
SurveyMonkeyUserTesting
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SurveyMonkey
8.2
72 Ratings
6% above category average
UserTesting
-
Ratings
Survey templates9.171 Ratings00 Ratings
Themes5.964 Ratings00 Ratings
Custom logo/branding9.563 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveyMonkey
8.8
74 Ratings
3% above category average
UserTesting
-
Ratings
Changes to live survey8.258 Ratings00 Ratings
Question design help9.268 Ratings00 Ratings
Multiple question types9.274 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveyMonkey
7.1
68 Ratings
14% below category average
UserTesting
-
Ratings
Survey logic flexibility7.168 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveyMonkey
9.5
74 Ratings
15% above category average
UserTesting
-
Ratings
Response tracking9.673 Ratings00 Ratings
Data export9.770 Ratings00 Ratings
Standard reports9.673 Ratings00 Ratings
Custom reports9.660 Ratings00 Ratings
Analytics9.261 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveyMonkey
9.6
63 Ratings
14% above category average
UserTesting
-
Ratings
Access controls9.663 Ratings00 Ratings
Compliance9.754 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveyMonkey
9.6
44 Ratings
17% above category average
UserTesting
-
Ratings
Vendor-offered crowdsourcing9.529 Ratings00 Ratings
Respondent restrictions9.742 Ratings00 Ratings
Best Alternatives
SurveyMonkeyUserTesting
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Enterprises
DocuWare
DocuWare
Score 9.2 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SurveyMonkeyUserTesting
Likelihood to Recommend
8.6
(107 ratings)
8.1
(146 ratings)
Likelihood to Renew
9.0
(26 ratings)
3.7
(6 ratings)
Usability
9.2
(38 ratings)
8.4
(134 ratings)
Availability
10.0
(1 ratings)
9.1
(1 ratings)
Performance
6.0
(1 ratings)
9.1
(1 ratings)
Support Rating
8.2
(35 ratings)
8.9
(135 ratings)
Implementation Rating
10.0
(2 ratings)
6.4
(4 ratings)
Configurability
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
SurveyMonkeyUserTesting
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
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UserTesting
UserTesting is excellent for solving complex content problems. A lot of work I do is based on compliance messaging, some of which is convoluted and confusing for users. If I can test variants of the content on users to find a way that's both compliant and user friendly then I've done my job well, UserTesting is essential in helping me do that. Regarding less appropriate scenarios, I honestly can't think of anything specific that affects my career. It would not be easy to use for physical product testing, considering the platform is online only.
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Pros
Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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UserTesting
  • Post AB testing problem solving to understand why experiences didn't get the intended results
  • Discovery and framing to learn what the users needs are
  • Early iterative prototyping to learn what users think about new mental models and experiences
  • Late stage prototyping to validate the experience
  • To learn about content and what users think about it
Read full review
Cons
Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Read full review
UserTesting
  • Missing the ability to create folders or tag tests which have been sent out in multiple or successive rounds
  • Word clouds for any verbal responses e.g. describe this page in 3 words
  • More logic to how highlight reels are created, or info pop ups on why they have been created/any interesting segments (this may be more of an AI part to the tool)
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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UserTesting
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
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Usability
Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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UserTesting
I don't know if it's because of the way that the tasks/questions are inputted on the back end, especially with the different types of questions (verbal, multiple choice, scale, etc), I only found out after I've launched a test an error with my test plan even after I've gone through multiple rounds of review before launching. My eyes don't seem to catch errors well on the back-end even despite me working off a Google document of the test plan
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Reliability and Availability
Momentive (SurveyMonkey, Inc)
No answers on this topic
UserTesting
Never encountered any problems
Read full review
Performance
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
Read full review
UserTesting
Perfectly fine. Never had any problems.
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Support Rating
Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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UserTesting
We already had some meetings with the team, and the support was great. Also, e-mail responses used to be fast, and the CS team seems to be always available to help. Recently, we had problems recruiting participants, so they arranged a meeting to discuss this topic. So the support is great
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Implementation Rating
Momentive (SurveyMonkey, Inc)
Implementation not required.
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UserTesting
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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Alternatives Considered
Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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UserTesting
User Testing is so much easier to use than other user testing tools. It's also pretty good for transcription and now they do transcription in Spanish, which is also an important part of my work and that was one of the reasons I used Dovetail. Now I still use Dovetail as it's a much better option for a research repository than user testing when using multiple research tools.
Read full review
Scalability
Momentive (SurveyMonkey, Inc)
No answers on this topic
UserTesting
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
Read full review
Return on Investment
Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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UserTesting
  • Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past
  • Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly
Read full review
ScreenShots

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.