What users are saying about
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Top Rated
852 Ratings
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Top Rated
166 Ratings

SurveyMonkey

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Top Rated
852 Ratings
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Score 8.1 out of 100

UserTesting

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Top Rated
166 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

SurveyMonkey

SurveyMonkey is an easy to use program when you are needing to collect and organize feedback or data points from individuals. My biggest con with SurveyMonkey is that its another login/password you have to remember. Personally, I've switched to using Google Forms since its already synced with my Gmail account. Professionally, we've been using more and more of Wufoo and transitioning to Titan Forms as they have more capabilities and automatically tie in with other software that we are using, which makes it easier for tracking purposes. If you just need a simple survey software then SurveyMonkey will meet your needs.
Anonymous | TrustRadius Reviewer

UserTesting

It is a great tool for unmoderated testing. It makes it easy and fast to obtain user feedback on prototypes and live products across devices. Some of the testers are there for the money only and rush through the tasks without much elaboration. The live conversation features could also be improved.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
7.9
UserTesting
Survey templates
SurveyMonkey
8.4
UserTesting
Themes
SurveyMonkey
7.6
UserTesting
Custom logo/branding
SurveyMonkey
7.8
UserTesting

Survey Content

SurveyMonkey
8.3
UserTesting
Changes to live survey
SurveyMonkey
8.6
UserTesting
Question design help
SurveyMonkey
7.7
UserTesting
Multiple question types
SurveyMonkey
8.8
UserTesting

Survey Logic

SurveyMonkey
8.4
UserTesting
Survey logic flexibility
SurveyMonkey
8.4
UserTesting

Survey Reporting & Analytics

SurveyMonkey
8.3
UserTesting
Response tracking
SurveyMonkey
8.6
UserTesting
Data export
SurveyMonkey
8.6
UserTesting
Standard reports
SurveyMonkey
8.3
UserTesting
Custom reports
SurveyMonkey
8.1
UserTesting
Analytics
SurveyMonkey
8.1
UserTesting

Survey Administration & Security

SurveyMonkey
8.5
UserTesting
Access controls
SurveyMonkey
8.6
UserTesting
Compliance
SurveyMonkey
8.4
UserTesting

Survey Distribution

SurveyMonkey
8.0
UserTesting
Vendor-offered crowdsourcing
SurveyMonkey
8.0
UserTesting
Respondent restrictions
SurveyMonkey
8.0
UserTesting

Pros

SurveyMonkey

  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Tiffany Consalvo | TrustRadius Reviewer

UserTesting

  • Scheduling of participants in a fast way
  • Supporting analysis of videos by auto-transcriptions and sentiment analysis
  • Templates for the different tests and inspiration for questions
  • Supporting your own recruited users in myPanel
  • That you can test unlimited for the money you pay, this helps us run a lot of tests.
Daniëlle Duijst | TrustRadius Reviewer

Cons

SurveyMonkey

  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Anonymous | TrustRadius Reviewer

UserTesting

  • Sometimes with the A/B testing results it was difficult to find out the feedback accurately to compare
  • No highlighter test means that often users can go down a particular stream of thought, that might not have anything to do with the messaging we're looking to test (even after being prompted)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Ben Donkor | TrustRadius Reviewer

UserTesting

UserTesting 9.1
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

SurveyMonkey

SurveyMonkey 8.6
Based on 35 answers
SurveyMonkey is incredibly simple to use, each step is laid out clearly and precisely. They also provide templates that make the creation of surveys easier. They provide the analytics in a clear, easily manipulated way, along with several exporting options that make integrating the analytics into presentations simple.
Caroline Dobson | TrustRadius Reviewer

UserTesting

UserTesting 8.8
Based on 73 answers
Their product team is focused on adding features, but what they should focus on is execution of the UI, user-flows, addressing usability issues, and following UX standards (especially in screener/test creator).The product is usable, but it is a drag most of the time.Also, their statistics module from research is unusable - I would love them to follow what SurveyMonkey does in their statistics module.
Anonymous | TrustRadius Reviewer

Performance

SurveyMonkey

SurveyMonkey 6.0
Based on 2 answers
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

UserTesting

No score
No answers yet
No answers on this topic

Support Rating

SurveyMonkey

SurveyMonkey 7.5
Based on 35 answers
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating
Betsy Scruggs | TrustRadius Reviewer

UserTesting

UserTesting 8.3
Based on 80 answers
UserTesting has a great chat feature I've used regularly to help with account and test questions. Our customer support manager has also been proactive about reaching out to our team and seeing areas in which the tool can be improved for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

SurveyMonkey

SurveyMonkey 10.0
Based on 4 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

UserTesting

UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveyMonkey

I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions
Ira Bornstein, MBA | TrustRadius Reviewer

UserTesting

Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
Alex Jones | TrustRadius Reviewer

Return on Investment

SurveyMonkey

  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
Megan Abbott | TrustRadius Reviewer

UserTesting

  • The speed of recruiting allows me to iteratively test and experiment with wording when necessary to get to the point where I know it is being understood which in turn improves the credibility of the research results
  • We haven't yet released the software that I've been testing most of this year, so I can't comment on business impact yet
Craig Scull | TrustRadius Reviewer

Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey Editions & Modules

Edition
Business Plan - Team Advantage27.001
Business Plan - Team Premier89.001
EnterpriseContact Sales
Personal Plan - Standard Monthly99.003
Personal Plan - Advantage Annual34.004
Personal Plan - Premier Annual119.004
  1. Per User Per Month (billed annually)
  2. none
  3. Per User Per Month (billed monthly)
  4. Per User Per Month (billed annually)
Additional Pricing Details

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserTesting Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

SurveyMonkey
7.7
UserTesting
8.9

Likelihood to Renew

SurveyMonkey
8.9
UserTesting
9.1

Usability

SurveyMonkey
8.6
UserTesting
8.8

Reliability and Availability

SurveyMonkey
10.0
UserTesting

Performance

SurveyMonkey
6.0
UserTesting

Support Rating

SurveyMonkey
7.5
UserTesting
8.3

Implementation Rating

SurveyMonkey
10.0
UserTesting
9.1

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