ADAPTcrm

ADAPTcrm

Score 8.8 out of 10
ADAPTcrm

Overview

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.
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Recent Reviews

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Pricing

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ADAPTcrm

ADAPTcrm

N/A
Unavailable

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.
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Comparisons

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Reviews and Ratings

 (22)

Attribute Ratings

Reviews

(1-2 of 2)
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August 19, 2021

A formidable CRM solution for business.

IG
Isabella Grace
Sales Associate
Nephos Technologies (Information Technology & Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
ADAPTcrm is mainly used in our marketing and human resource department and its powerful features made it easy for us to manage our relationships with our clients as it keeps complete information of the clients. And also it is being used for recruitment. And it is also helpful in our organization for the storage of massive amounts of data.
Pros and Cons
  • This CRM solution provides multiple functions including contact management.
  • Integration via ADAPTcrm is quite simple and easy.
  • The dashboard is genuinely amazing and clear.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Likelihood to Recommend
As we are using this CRM solution for our mid-sized organization and I don’t think so it would be suitable for the large-sized firms since it has some flaws that are non-compromising in the case of large firms like there should be more customizations and some bugs that need immediate fixation. But for our company, it is working perfectly. It helps in keeping a record of our employees as well as it is the keeper of our client’s contacts. It has made lives easy for us and we link this tool with outlook and integration is simple.

ADAPTcrm Feature Ratings
Sales Force Automation (9)
92.22222222222221%
9.2
Customer data management / contact management
90%
9.0
Workflow management
100%
10.0
Territory management
90%
9.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
90%
9.0
Quote & order management
100%
10.0
Interaction tracking
90%
9.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (3)
93.33333333333334%
9.3
Case management
100%
10.0
Call center management
90%
9.0
Help desk management
90%
9.0
Marketing Automation (2)
90%
9.0
Lead management
90%
9.0
Email marketing
90%
9.0
CRM Project Management (3)
93.33333333333334%
9.3
Task management
100%
10.0
Billing and invoicing management
90%
9.0
Reporting
90%
9.0
CRM Reporting & Analytics (3)
93.33333333333334%
9.3
Forecasting
90%
9.0
Pipeline visualization
90%
9.0
Customizable reports
100%
10.0
Customization (4)
90%
9.0
Custom fields
90%
9.0
Custom objects
90%
9.0
Scripting environment
90%
9.0
API for custom integration
90%
9.0
Security (2)
95%
9.5
Role-based user permissions
100%
10.0
Single sign-on capability
90%
9.0
Social CRM (2)
90%
9.0
Social data
90%
9.0
Social engagement
90%
9.0
Integrations with 3rd-party Software (2)
90%
9.0
Marketing automation
90%
9.0
Compensation management
90%
9.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
Return on Investment
  • With this tool, we can keep a track of our employees and it assists in recruiting.
  • There should be more customizations to make it more adaptable.
  • Document searching is miserable.
Alternatives Considered
Agile might be good for some firms but in our case, we didn’t have a very good experience as we were highly unsatisfied with the price range of Agile and it didn’t fit well with our business demands as was not good enough to be a part of our business because of limited and some non-functional features. But ADAPTcrm is going well with us.
Other Software Used
Usability
9
Support Rating
9
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
May 25, 2021

A perfect Solution with perfect features to Manage customer relations

DR
Diana Richerdson
Senior Manager - Agile Development and Delivery
Amdocs (Telecommunications, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
My company and I are using Adapt CRM to manage our customer relations and has proved as a time saver for us. It enabled us to find the variety of contacts of the sales force and above all, we can manage things easily that resulted in the growth of our organization. Integration with it is also very effectively done.
Pros and Cons
  • Its integration is very easy.
  • Enabled us to get in contact with our LinkedIn connections.
  • It is very user friendly.
  • Its customer service is proactive and are highly efficient people.
  • Its subscription charges are bit too high.
  • Sometimes it resulted in slowing down our system.
  • It sometimes shows incorrect information.
Likelihood to Recommend
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
ADAPTcrm Feature Ratings
Sales Force Automation (9)
84.44444444444444%
8.4
Customer data management / contact management
80%
8.0
Workflow management
90%
9.0
Territory management
80%
8.0
Opportunity management
80%
8.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
90%
9.0
Quote & order management
90%
9.0
Interaction tracking
70%
7.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (3)
90%
9.0
Case management
90%
9.0
Call center management
90%
9.0
Help desk management
90%
9.0
Marketing Automation (2)
85%
8.5
Lead management
90%
9.0
Email marketing
80%
8.0
CRM Project Management (3)
86.66666666666666%
8.7
Task management
90%
9.0
Billing and invoicing management
80%
8.0
Reporting
90%
9.0
CRM Reporting & Analytics (3)
86.66666666666666%
8.7
Forecasting
90%
9.0
Pipeline visualization
80%
8.0
Customizable reports
90%
9.0
Customization (4)
57.5%
5.8
Custom fields
80%
8.0
Custom objects
70%
7.0
Scripting environment
80%
8.0
API for custom integration
N/A
N/A
Security (2)
80%
8.0
Role-based user permissions
70%
7.0
Single sign-on capability
90%
9.0
Social CRM (2)
80%
8.0
Social data
90%
9.0
Social engagement
70%
7.0
Integrations with 3rd-party Software (2)
85%
8.5
Marketing automation
90%
9.0
Compensation management
80%
8.0
Platform (1)
80%
8.0
Mobile access
80%
8.0
Return on Investment
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Alternatives Considered
Adapt CRM has many positive points in comparison to our previous experience. As its integration is very efficient, it is user-friendly and its customer service has proved itself as highly efficient and professional people with maximum knowledge of the product and all these features were not so good in Zoho CRM as we have found Zoho as hard for the beginners and its Customer service was pathetic.
Other Software Used
Usability
9
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Support Rating
9
We are using Adapt to manage our customer relations in a highly professional manner. Also, we can get contacts and we have found it always improving itself and has helped us in uplifting our company. We can now readily find data of our clients and can sort a huge pile of data with much effectiveness.
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