What users are saying about
14 Ratings
14 Ratings
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Score 7.3 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
7.8
Workflow management
ADAPTcrm
6.0
Sugar Sell (SugarCRM)
8.0
Territory management
ADAPTcrm
6.0
Sugar Sell (SugarCRM)
7.6
Opportunity management
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.4
Contract management
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
7.9
Interaction tracking
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

ADAPTcrm
7.3
Sugar Sell (SugarCRM)
7.2
Case management
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
6.2
Call center management
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.0
Help desk management
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
7.3

Marketing Automation

ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.5
Lead management
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
8.3
Email marketing
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
6.7

CRM Project Management

ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.6
Task management
ADAPTcrm
9.0
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.1
Reporting
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
7.7

CRM Reporting & Analytics

ADAPTcrm
7.3
Sugar Sell (SugarCRM)
7.9
Forecasting
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.3
Customizable reports
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.1

Customization

ADAPTcrm
6.3
Sugar Sell (SugarCRM)
7.9
Custom fields
ADAPTcrm
6.0
Sugar Sell (SugarCRM)
8.4
Custom objects
ADAPTcrm
6.0
Sugar Sell (SugarCRM)
7.4
Scripting environment
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
ADAPTcrm
6.0
Sugar Sell (SugarCRM)
7.9

Security

ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.9

Social CRM

ADAPTcrm
7.5
Sugar Sell (SugarCRM)
8.8
Social data
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
8.9
Social engagement
ADAPTcrm
7.0
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

ADAPTcrm
8.0
Sugar Sell (SugarCRM)
8.3
Marketing automation
ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.8
Compensation management
ADAPTcrm
Sugar Sell (SugarCRM)
8.8

Platform

ADAPTcrm
Sugar Sell (SugarCRM)
7.1
Mobile access
ADAPTcrm
Sugar Sell (SugarCRM)
7.1

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

ADAPTcrm

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

ADAPTcrm
Sugar Sell (SugarCRM)
8.2

Usability

ADAPTcrm
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

ADAPTcrm
Sugar Sell (SugarCRM)
10.0

Performance

ADAPTcrm
Sugar Sell (SugarCRM)
10.0

Support Rating

ADAPTcrm
Sugar Sell (SugarCRM)
6.3

In-Person Training

ADAPTcrm
Sugar Sell (SugarCRM)
9.0

Online Training

ADAPTcrm
Sugar Sell (SugarCRM)
8.0

Implementation Rating

ADAPTcrm
Sugar Sell (SugarCRM)
9.0

Scalability

ADAPTcrm
Sugar Sell (SugarCRM)
9.0

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