CustomerGauge
or years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that are the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.
CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn, and monetize their account base.
You can learn more about account experience here: https://customergauge.com/account-experience