Avaya Experience Platform vs. Datatrack Eclipse CMS4
Avaya Experience Platform vs. Datatrack Eclipse CMS4
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A |
Avaya Experience Platform | Datatrack Eclipse CMS4 | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Datatrack Eclipse CMS4 | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Datatrack Eclipse CMS4 | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | 8.7 (52 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | Avaya | Datatrack |
Pros | Avaya | Datatrack |
Cons | Avaya | Datatrack |
Likelihood to Renew | Avaya | Datatrack No answers on this topic |
Usability | Avaya | Datatrack No answers on this topic |
Support Rating | Avaya | Datatrack No answers on this topic |
Implementation Rating | Avaya | Datatrack No answers on this topic |
Alternatives Considered | Avaya | Datatrack |
Return on Investment | Avaya | Datatrack |
ScreenShots |