What users are saying about
6 Ratings
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Top Rated
221 Ratings
6 Ratings
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Score 6.3 out of 100

Talkdesk

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Top Rated
221 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Talkdesk

It seems to me that it is good for sales-driven companies. We use it in our customer service department which covers both sales and service and its perfect for this application. Our call volume is generally pretty low. I'm not sure how well it would work in higher volume environments. As a supervisor, I do appreciate the ability to monitor calls, and call transfers work quite well -- you have the option of doing a "warm" transfer, where you can talk to your team member while the caller is on hold, or a "hot" transfer, where you just connect the caller to your team member directly.
Bill Cummings | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Talkdesk
8.8
Agent dashboard
Eclipse CMS4
Talkdesk
8.9
Validate callers
Eclipse CMS4
Talkdesk
8.8
Outbound response
Eclipse CMS4
Talkdesk
9.3
Call forwarding
Eclipse CMS4
Talkdesk
9.1
Click-to-call (CTC)
Eclipse CMS4
Talkdesk
8.9
Warm transfer
Eclipse CMS4
Talkdesk
8.8
Predictive dialing
Eclipse CMS4
Talkdesk
8.5
Interactive voice response
Eclipse CMS4
Talkdesk
8.8
REST APIs
Eclipse CMS4
Talkdesk
8.2
Call scripts
Eclipse CMS4
Talkdesk
8.7
Call tracking
Eclipse CMS4
Talkdesk
9.1
Multichannel integration
Eclipse CMS4
Talkdesk
8.6
CRM software integration
Eclipse CMS4
Talkdesk
8.5

Workforce Optimization (WFO)

Eclipse CMS4
Talkdesk
8.9
Inbound call routing
Eclipse CMS4
Talkdesk
9.1
Omnichannel inbound routing
Eclipse CMS4
Talkdesk
9.3
Recording
Eclipse CMS4
Talkdesk
9.4
Quality management
Eclipse CMS4
Talkdesk
8.9
Call analytics
Eclipse CMS4
Talkdesk
8.7
Historical reporting
Eclipse CMS4
Talkdesk
9.1
Live reporting
Eclipse CMS4
Talkdesk
8.9
Customer surveys
Eclipse CMS4
Talkdesk
8.5
Customer interaction analytics
Eclipse CMS4
Talkdesk
8.6

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Talkdesk

  • The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
  • Talk desk statuses help us stay organized and know what people are working on throughout the day
  • Transferring calls is made easy with the warm transfer option
Rachel Ancheta | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

Eclipse CMS4

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 10.0
Based on 1 answer
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

Eclipse CMS4

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.8
Based on 16 answers
The interface is user friendly. With a couple of clicks, you can design and create an IVR that allows you to provide the support your customers needs. You are able to change messaging, hold messages and options with a breeze. The ability to log in no matter where you are to make changes, makes managing your IVR and call center extremely easy.
Robert Nunez | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.9
Based on 80 answers
Support is extremely well delivered in a timely manner. I have not had any situation where I have felt not supported by the team of Talkdesk. The support is there, and it makes the whole experience so much nicer, unlike other platforms were you feel isolated once you have purchased the product.
Clara Rizzo | TrustRadius Reviewer

Implementation Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Talkdesk

  • So far, Talkdesk has been a great asset to our Customer Service Department. We have been in business for 10 years and this software has been great and multifunctional.
  • During outages with Talkdesk, it does impact our ability to reach out to our customers. Hoping for quicker resolutions when these situations happen.
  • Talkdesk is a wonderful tool during review time. Management is able to see each individual's stats and create a thorough report.
Sanaz Salmassi | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
Talkdesk
8.5

Likelihood to Renew

Eclipse CMS4
Talkdesk
10.0

Usability

Eclipse CMS4
Talkdesk
8.8

Support Rating

Eclipse CMS4
Talkdesk
8.9

Implementation Rating

Eclipse CMS4
Talkdesk
7.0

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