What users are saying about

3CX vs Eclipse CMS4

3CX
49 Ratings
Eclipse CMS4
7 Ratings

3CX

49 Ratings
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Score 7.5 out of 100

Based on 49 reviews and ratings

Eclipse CMS4

7 Ratings
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Score 8 out of 100

Based on 7 reviews and ratings

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    8.0

    Eclipse CMS4

    80%
    Datatrack Eclipse CMS4 ranks higher in 13/13 features
    Datatrack Eclipse CMS4 ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    8.0

    Eclipse CMS4

    80%
    Datatrack Eclipse CMS4 ranks higher in 9/9 features
    Datatrack Eclipse CMS4 ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Quality management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer surveys

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Datatrack Eclipse CMS4 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    8.0

    Eclipse CMS4

    80%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    Eclipse CMS4

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Eclipse CMS4

    It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.

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    Macarena Medina | TrustRadius Reviewer
    Macarena Medina
    View all 2 answers on this topic

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Eclipse CMS4

    • It is the mainly used IDE for JAVA developers.
    • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
    • Relatively nice user interface.

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    Yaron Lavi | TrustRadius Reviewer
    Yaron Lavi
    View all 2 answers on this topic

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.

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    Daniel Merkl | TrustRadius Reviewer
    Daniel Merkl
    View all 12 answers on this topic

    Eclipse CMS4

    • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.

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    Macarena Medina | TrustRadius Reviewer
    Macarena Medina
    View all 2 answers on this topic

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Eclipse CMS4

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Eclipse CMS4 Editions & Modules

    —
    Additional Pricing Details
    —

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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    Laura Steinbrink | TrustRadius Reviewer
    Laura Steinbrink
    View all 4 answers on this topic

    Eclipse CMS4

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Eclipse CMS4

    Yaron Lavi | TrustRadius Reviewer
    Yaron Lavi
    View all 2 answers on this topic

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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    Artur Bittencourt | TrustRadius Reviewer
    Artur Bittencourt
    View all 12 answers on this topic

    Eclipse CMS4

    • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
    • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.

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    Macarena Medina | TrustRadius Reviewer
    Macarena Medina
    View all 2 answers on this topic

    Screenshots

    Eclipse CMS4

    —

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