TrustRadius tool to use for managing productsEpiserver was brought in to replace our previous CMS. It was used largely by the eCommerce team as well as marketing, analytics, and SEO. Episerver gave the e-commerce team more freedom to make content changes on the website that previously had to be coded through IT.,Personalized CMS experience based on company's needs. Easy to make content changes and updates that did not have to be coded using HTML.,It was a difficult platform to learn and get used too. This could just be because we customized the tool a lot for our own use but some things related to my role in particular with managing products would actually take me longer to complete than in our previous CMS. We weren't able to schedule ahead past one homepage change.,7,It was nice to be able to share a CMS with other departments that we regularly worked with. Episerver was able to solve a few issues we've had before where every content change and homepage change had to be coded by another department instead of our team quickly making the change.,B2CEpiserver, a legacy enterprise CMS/Commerce solution that needs to improve their technology and recommend more reliable and professional vendorsWe are a Direct Sales company that employs Sellers to sell our products to others. We use Episerver Digital Commerce to provide an e-commerce portal to each of our Sellers. Each Seller gets a website that they can give to their customers to allow them to buy products online. We also give them an admin portal to manage their business. Within our company, we use Episerver to manage content, products, pricing, etc. It is used by many different departments within our company. We use the content management features of Episerver, epiCMS, as well as the e-commerce features, epiCommerce.,Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times. Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website. Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results.,Custom development with Episerver is painful. At some point, you will need to customize something Epi does or integrate with it in some way. This will be a painful experience. The codebase is poor. The entire EpiCommerce solution is untestable. It's not just difficult to create unit tests for, it's near impossible to create tests for any of your code that involves any of their code. The database schema is obtuse. Dealing with epiCommerce database schema is very difficult and will be very costly the moment you need to integrate with it in some way. In addition, the epiCommerce database has very little referential integrity. It takes a lot of work in order to get basic cms features working. Adding a page type, defining new content, adding a custom field - all of these things require code changes and server deployments. E.g. you have to create a new controller to handle a new content type. The admin interface will not present it otherwise. The entire Epi system is designed for vendor lock-in. The old, obtuse codebase pretty much requires you to use a vendor to help with implementation. There is no concept of intuitive custom development and integration.,2,If our needs would have been completely met by both products, having their single integrated platform would have been a great experience. Since we've needed tight integration with a lot of custom code, the difficulty in integrating epiCommerce and epiCMS from an api, combined with a complete lack of apis for certain features, has proved to be very costly to our organization.,Both,Luminos Labs was the vendor that was recommended to us that we employed for our installation, integration, and custom development. That relationship is basically a burned bridge. They left us without a working product that we had to finish under extreme time pressure.,nopCommerce and Umbraco CMS,12,12,Public-facing E-Commerce website Content Management Order Management,We use Episerver for Direct Sales - our Sellers sell to their customers,We would like to reduce our usage, not expand it.,5,JIRA Software, Bitbucket, GitHub,Our rocky implementation was very costly to our organization The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations The difficult database schema has cost us a great deal of development time for maintenance and new feature development,Yes,Vendor Reputation,I would go with either an open-source solution or a headless cms. Our need for extensive custom development made using a highly proprietary, legacy, "enterprise" system a very bad idea. Episerver does not bend well or integrate with any modern front-end technologies, like Angular or React.Epi Commerce rides the coattails of Epi CMSAs an agency Episerver Digital Commerce is one of the many platforms we recommend and implement. It addresses the need for a commerce platform with strong CMS capabilities.,Content management. PIM-like admin screens. Reusable asset management.,Simpler import functionality (look at PIMcore/Akeneo for examples). Break out of the very limiting page tree model. Look at Sitecore's use of placeholders to decouple content and presentation. Also more content types than just pages blocks and media. More DAM integrations. *well documented* web APIS to support headless.,7,Obviously having the eCommerce platform and CMS under one roof is ideal. Most eCommerce platforms offer some degree of CMS capability. Episerver is one of the best in this category, though.,Both,We are the partner 😉 Except without the partner title because ain't nobody got time for those hoops to jump through.,Magento Open Source, Pimcore, Sitecore Experience Commerce, Sitecore Experience Platform, Sitecore Web Content Management, WooCommerce and SAP HybrisA great platformWe are an Episerver partner and implement both CMS and Commerce solutions for clients and provide consultation services regarding the product.,Integrates with a top class CMS system. Has easy APIs for implementing complex solutions. Great platform for creating great UX solutions for visitors - performs well and is easy to implement a great website for visitors. Integrates with many other Episerver products (Find, Campaigns, CMS, etc),The UI is slowly being rebuilt into the main Episerver UI - there are still many features that require use of the old Commerce Manager UI which feels very outdated and is a poor UX. Some confusing API's that allow developers to get confused - some API's are oddly split up which leads to confusion of what other functions might exist.,8,Seemless editor experience and a higher quality content management UX than most commerce platforms.,BothA great platform, but work to do on the commerce and catalog engineEpiserver is our e-commerce platform used by the e-commerce team. It's essentially in delivery for our B2C business and integration with our CORE ERP system. Having previously been on Magento, we were looking for a more intuitive e-commerce platform. One with a robust personalisation engine that focuses on content and was easier to use and integrate with. Episerver addresses all those needs, as well as being a stable platform hosted with Azure. We really struggled with Magento performance in the past.,Personsaliation Content Management Account Management,The commerce engine is not robust enough and we find this is not very user-friendly at all The promotion engine could use a more user-friendly approach and is very complicated to use,5,Keeping everything together, all content and media labs makes it so much more efficient to edit and link items.,B2C,Studio60,BigCommerce, eStar, Kentico, Magento, Netsuite SuiteCommerce, Shopify Plus and Enrich,3,,Content Management Product Management Promotion Mamagement Personilisalition Loyalty,too early to tell,Loyaly Epi Triggers with Perform/Reach,9,NetSuite,Too soon to tell,Yes,Price Product Features Product Usability,Go through the commerce and catalog manage in more detail.,Vendor implemented,No,Change management was minimal,Vendor pitched a product and features that were included, but upon delivery said they were not out of the box features and significant custimisation would need to occur Project was 3 months late Team was change over mid project and we had to communicate all out requirements from start, even after contrct and SLAs were signed,3,No,9,Yes,We were really struggling to get our 3rd part agency to deliver our project. They changed teams multiple times during the development stage, we were needing to constantly re communicate issues and requirements to the 3rd party agency. Episerver speed in and provided a project director to manage and guide to project and integration. We ran into issues when setting up our hosting on web apps for azure and Episerver team escalated this and worked overtime to assist us with the issue. Even though we are a small brand, we have big dreams. The Episerver team, NAtalia, Marcu and Kim, don't care how small our business is, they care that they make the difference they can to really help us grow. They empower us to be successful and this is why we continue to work with the episerver business. We know we are in safe hands, and have chosen the right partner to help us as we grow our b2c offering.,Mostly content management, front end content,The catalog management of product etc. Promotiontional setup The logic behind where everything is kept,5An insiders look at Episerver CommerceAs a client partner, we look for best of breed solutions for our clients to solve their business needs. We use and recommend Episerver Commerce to any client that is looking for a solution including content management and commerce. Having a single, unified platform to work with not only eliminates the data silos that often exist between commerce and marketing but allow for a more personalized and contextualized experience which drives order volume and increase customer retention.,It integrates extremely well. It is very uncommon in today's digital ecosystem that e-commerce platforms stand alone. Most of them are ERPs, PIMs, CRMs, MAPs, etc., that power them. Episerver is built to allow for this level of integration and it makes the experience for the customer seamless. It's pluggable. Unique to Episerver is the ability to tack on their other SaaS products with ease. If you want to add AI, you simply plug it in and it simply works. It's fast. WIth eCommerce, speed is of the utmost importance. If the site is slow, users will abandon.,APIs - Their APIs are improving and if you are utilizing Epierver FIND, it's like a dream to work with. If you are aren't, there is definitely some room for improvement under the hood. Commerce Manager - this is a legacy part of the product that is constantly being phased out (which is great). When it is gone, there will be a lot of happy folks :). Developer documentation. As with any platform, this is an area that is continually being improved.,9,Having one platform is a game changer when it comes to personalizing and contextualizing the customer experience. You can personalize what customers see on non-commerce pages based on what types of products that have purchased. This makes digital marketing even more powerful than ever before. Sharing a single editor experience saves organizations with cross training and upgrades. Overall, after using a single platform, I can't imagine trying to run two of them anymore.,Both,We are a partner and an implementor.Episerver ReviewWe are an implementation partner of Episerver selling EPI licenses and solutions. Our clients include both CMS and commerce domains. We have developed multiple sites with Episerver. The websites are mostly used as online order taking tool that serves the B2B industry.,CMS capabilities. It supports the marketing strategy pretty well. Custom pricing (qty based or market specific). Very useful in B2B domain. It supports plug and play architecture pretty well. Makes it easy to build solutions on top of it.,Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs. Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release. Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.,8,I think it will have a great impact. Currently Episerver has a native solution for CMS and a commerce solution bought from Mediachase. Episerver's native APIs have more caching capabilities and are tied more towards the other CMS features. We would love to let the commerce solution and database go away.,Both,AspDotNetStorefront and MagentoIdentified as Leader by Gartner - Agreed and deserved!We're an agency, promoting Episerver and implementing digital experiences through the Episerver products. It's frequently global organizations, wanting to leverage the Episever product as a global marketing tool for digital marketing and e-Commerce. Looking at some very general client cases, we see they are benefiting from a low time-to-market on content and a seamless integration between CMS and Commerce. It makes the life of any merchandiser or marketer easier, as they can contribute to shared work across these sometimes isolated business units.,Authoring Experience - it's easy to learn and understand. We frequently do demos and training sessions as part of our deliveries, and it resonates well with the teams. Development Experience - we find that developers like working on Episerver, as it's almost considered a developer-first platform. Continuous releases, cool features and a solid code API makes it fun to work with. Time to market - from project definition to project delivery, we manage to get there quicker on the average Episerver project compared to competing platforms.,Best of Breed - focus has always been to be best of breed, rather than having lots of branded offerings like Sitecore. We're sensing that shifting slightly and Episerver is therefore suddenly less adaptive within an existing IT landscape. Acquisition of Optivo and Peerius is a great example, as it's now getting natively integrated, hence giving customers the impression that their existing Marketing Automation or Product Recommendation platforms (like Salesforce or Apptus e-Sales) aren't a great fit. Not an immediate observation, but more a thought on the direction applied currently.,10,More seamless collaboration between departments splitting focus of merchandising and marketing. Time to market on campaigns gets way lower, as the coordination between these groups are in a single environment.,Both,Sitecore Web Content Management and Umbraco CMSBetter than the rest of the pack, but still a challenge to work withWe use Episerver Commerce to manage product libraries for several brands in a consumer facing environment, additionally, we use this in a customer/closed user group only facing role. We needed a framework that was flexible, supported multiple brands, languages, and currencies, as we're a predominately MS software user, this .NET package was a good fit for us.,Very hard to call out any example of what Episerver Commerce delivers particularly well compared to other platforms Visitor groups is useful for targeting content,Integration with inRiver PIM in DXC environment,7,CMS and Episerver Digital Commerce integration is essential. Episerver products are much improved since v6. There is still potential improvement in integration, however having a fully rounded e-comm engine as an offering alongside the CMS is a major bonus and definitely ahead of some competitors.,Both,We have worked with, Intergen, Amaze and Making Waves. Additionally we have an inhouse team.Episerver with EaseWe use Episerver in running our online commerce site.,Easily add new products Easily update products Easily find products,Not always intuitive Slow initial setup,8,Ease Efficiency Autonomy,Both,Not available,HubSpot SalesB2B User with Great ResultsWe are using Episerver Digital Commerce as our primary website CMS and product information systems. We drive a global website with all regions and multiple languages for all product groups. EPi creates a single place where we can manage and distribute content globally and consistently. This allows oversight by a small group and flexibility for our authors to drive personalization and increased customer focused materials.,Manages our product data Personalizes content based on persona type Manages international sites including by region and language.,Additional flexibility in setting up content blocks and web templates Increased options on managing persona's and personalization rules Increased number of potential systems to integrate with.,8,We have just launched our site, but we are experiencing increased traffic, higher engagement, and an easier management of our CMS. The flexibility of the site is helping us to drive additional portals and experiences for different user types and improving our overall experience. We still haven't driven specific revenue, but we are driving leads and opportunities through the site.,B2B,More than $100 million,Luminos LabsRead What Episerver Did For My SMBEpiserver Digital Commerce powers Feizy is one of the country’s largest manufacturers of fine hand-knotted, hand-tufted and power-loomed rugs. Administered by our marketing team and enabled by our IT group, the Episerver platform is Feizy's first foray into a rich, shoppable experience -- allowing our customers instant, self-service access to real-time inventory, pricing and account status. We are deeply dedicated to our customers, especially the design community; as artisans supporting other artists, Feizy chose Episerver for the robust toolset that would allow us to quickly and fully make our product discoverable and shoppable to the designer segment.,Quick and easy access to make real-time content updates Comprehensive tracking and reporting of administrative and transactional events Seamless integration with other popular platforms for card processing, shipping and distribution, ratings and reviews and more,Episerver Digital Commerce is brimming with valuable, useful tools. Organizing them all in an intuitive user interface is a challenge for any solution platform, and Episerver is no exception. Once you know your way around the system, it's easy to find what you need, but the initial journey can be a bit overwhelming. Be sure to partner with a qualified provider willing to handhold you through the integration and launch.,10,B2B,Not available,WhereowareKnow What You Want EpiServer To Do Before Buying.It is used as the organization's primary CMS for its multiple digital portals.,Easy to correct or update dynamic content. Easy to restructure a page.,Page building workflow/process is cumbersome and slow. Customizing existing blocks/modules a challenge. Ongoing fixes of issues and development for new builds is expensive and slow.,3,Ease Efficiency International SEO,B2C,Not available,Luminos.Episerver Digital Commerce ReviewEpiserver is being used by our B2B company's front-facing website. We use it to manage roughly 3,500 product groups, 300 categories, and 31,000 SKUs.,Manage content Add properties easily Versioning Multilingual support,Developer support. Episerver has one guy named Quan on the forum and he only responds after US hours. Commerce manager needs a facelift. It looks terrible. Commerce needs a better API that you can use to import and extract data from in console applications or other third party applications.,5,Ease Efficiency Autonomy Revenue,B2B,$1 to $10 millionEpiserver ExperienceWe use Episerver as our CMS and Commerce platform within Digital Marketing. It allows us to provide up to date product offerings.,We are on Episerver 8, but I have reviewed Episerver 10 and like the interface. Compared to most CMS systems, Episerver is easy to use.,I wish that there was a built in spelling checker for errors. It would be nice if Episerver automatically translated content to another language when I click "translate." It would be nice if Episerver had a built in integration with Mixpanel or Google Analytics.,8,Ease Efficiency Autonomy Personalization International SEO Revenue,B2C,$500,000 to $1 million,Using Episerver Digital Commerce for B2BEpiserver Digital Commerce is used as our B2B eCommerce platform as well as for a CMS-only site for one of our brands. On the B2B side, it allows more than 10,000 customers to purchase our products in a secure, private portal. It is managed and used primarily by our marketing department, but customer service participated in user management and IT participates in the integration of Episerver with other systems.,Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages. In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results. Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.,Cloud hosting -- generally the hosting service is good, but we do experieicne significant slowdowns when a new instance spins up. Customizable promotions -- the promotions function offers many out-of-the-box options, but, for us, required a lot of customization to create the types of promotions we regularly use; this may be because our focus is B2B. General out-of-the-box B2B features -- we are able to use Episerver quite well for our B2B needs, but our implementation partner had to do a fair bit of custom development to get us there.,9,Ease Efficiency Autonomy Personalization Revenue,Both,More than $100 million,Nansen (now Making Waves)Episerver - A good platformEpiserver is used as our e-commerce platform. The platform is managed by an e-commerce department that sits in between sales, IT, and marketing. We service multiple product types. Books, e-books, journal subscriptions, live events, online training, and membership. Episerver also serves as a central my account area for members to access and manage all of these purchased products. It has centralized the selling and management of multiple product types on one platform.,Content Management - Since Episerver was previously a content management platform, the tools to manage content are easy to learn and use. 3rd Party Tool Integration - many opportunities to integrate 3rd party tools and plugins that cover many areas including email marketing, analytics, and site personalization. Adequate ability to integrate with our backend CMS and accounting software.,Lack of a phone center customer service module. There is not a front end where customer service can enter and manage orders and member accounts. This necessitates a separate custom platform with the same capabilities as Episerver to service members who call in to the customer service center. So any upgrades to Episerver have to matched in the separate CS platform. This is not just a shortcoming of Episerver. It is a blind spot for all ecommerce platforms and industry. Often we are limited in our ability to upgrade Episerver because of this missing component. Slow. It works fine. But you always want it to be faster and more responsive. On both sides of the equation. Within Episerver itself and the use of the platform by the end user. This is also a problem with all ecommerce platforms and in the industry. Most integrations are just happy to make it to the first step. Our ecommerce platform is up and working! Yahoo! Much less time and energy is given to the next step - optimization. That is because this is a very complicated step. It involves Episerver, your IT department, your software vendor partner, your hosting company, and your PIM/database. Reasons for a slow site are hard to diagnose and hard to fix. Throw in the fact that slowness can also be for reasons on the side of the end user. Best effort may only be getting the platform to work in your environment. Getting a platform to work WELL in your environment is a whole other beast that very few companies have the capability to do. To add to the complexity of this there is almost no way to judge a coding vendor's capability to do this. Something you have to figure out over time. And it also depends on a lot on your internal IT departments capabilities and culture. So a difficult problem all around.,7,Our e-commerce experience and account management was spread across multiple sites and logins. We now have single sign on, one user account, and all products types can be purchased on one site. Episerver has greatly simplified the e-commerce experience for our members.,Both,Not availableA strong CMS and commerce offering that continues to evolve and growOne of our e-commerce websites currently runs on Episerver Digital Commerce. Episerver was implemented a couple years back to replace an older e-commerce website that had poor functionality and very limited flexibility. It was put in place to improve the current e-commerce experience as well as put the business in a position to grow and expand its digital offerings.,Flexible architecture that provides a solid foundation for a custom website. Continuous release cycle that allows for quick innovation and advancement of the core platform. Solid product offering outside Digital Commerce, with strong CMS and search options.,A more detailed product roadmap could be provided to customers. For on-premise (non-cloud) instances, technical support typically comes from a partner. There are somewhat limited support options for in-house teams without a partner. Licensing usually goes through a partner. You can license directly from Episerver but there's limited access to directly downloading license files or local developer licenses.,10,Ease Efficiency Autonomy Personalization International SEO Revenue,Both,Not available,MagentoEpiServer - One of the best .NET CMS PlatformsIt's used as a CMS platform for our public marketing and e-commerce websites. It is used by our consumer interactive group as well as e-commerce group. The number one problem it addresses was speed to make changes and roll out new content. Our previous systems were not efficient at allowing business users to author and publish content in a timely manner.,Allows developers to create a highly customized platform without getting in the way. Pays a lot of attention to customer feedback, and rolls that into a product road map in relatively short timeframes. Provides a good UI to author content, which is always difficult to keep up if you have an in-house system.,Tight coupling to database schema makes it difficult to deploy code with no downtime. This is on the product road map to fix, however. The e-commerce portion of the product still has some older implementation frameworks, so functionality between CMS and commerce is not always consistent.,10,Ease Efficiency Personalization International SEO Revenue,Both,Not availableHow Episerver Digital Commerce Stands Out For EcommerceEpiserver Digital Commerce is used by the Marketing Department to assist with ecommerce management. It assists with conversion tracking and reporting as well as POS processing.,Tracks orders which helps with ecommerce order management. Assist with promotion code set up and sales for a better user experience on the site. Helps to create A/B testing scenarios.,Can be too cumbersome from a navigation standpoint. Difficult to set up new users and manage user security/authority. It's expensive.,10,Autonomy Personalization Revenue,B2B,Less than $20,000,AlphaZeta Interactive is the Episerver partner that we work with.
Episerver Digital Commerce
38 Ratings
Score 8.1 out of 101
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Episerver Digital Commerce Reviews

Episerver Digital Commerce
38 Ratings
<a href='' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101
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Feature Scorecard Summary

Product catalog & listings (19)
Product management (19)
Bulk product upload (16)
Branding (17)
Mobile storefront (15)
Product variations (17)
Website integration (18)
Visual customization (17)
CMS (20)
Abandoned cart recovery (11)
Checkout user experience (14)
eCommerce security (12)
Promotions & discounts (15)
Personalized recommendations (15)
SEO (15)
Multi-site management (14)
Order processing (14)
Inventory management (10)
Shipping (12)
Custom functionality (17)

About Episerver Digital Commerce

The Episerver Digital Experience Cloud™ is designed to help marketers and merchandizers deliver omni-channel digital experiences that drive long-term growth. According to the vendor, with Episerver's digital commerce solution, users can:

  • Create consistent brand experiences by extending their visual brand across all devices.
  • Save time by building pages and product presentations once. The solution automatically reconfigures pages to create an enjoyable customer experience for all screens and devices.
  • Connect online and store experiences with the "click & collect" feature, allowing customers to collect their orders from their preferred store.
  • Boost their average order value by automatically analyzing visitor behavior, and using this insight to upsell and cross-sell merchandize.
  • Improve search results using best bets and behavioral optimization of search results and product listings.
  • Edit product content in context - users have full control over how products are presented, and can make instantaneous changes to improve conversions, including full product information personalization.

Episerver Digital Commerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Has featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality

Episerver Digital Commerce Screenshots

Episerver Digital Commerce Videos (2)

Watch Mud Pie: Selling gifts online through personalized experiences

Watch Copenhagen Airport: Reaching new heights with omni-channel commerce

Episerver Digital Commerce Downloadables

Episerver Digital Commerce Competitors

SAP Marketing Cloud, Salesforce Commerce Cloud, Magento Commerce Cloud (formerly Magento)


Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Episerver Digital Commerce Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Episerver Digital Commerce Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

Episerver Digital Commerce Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No