Name: NobelBiz OMNI+ l Our New Remote-Work Omnichannel Solution
Uploaded: 2020-04-02T13:51:23.000Z
Duration: 1 min 12 s
Description: NobelBiz OMNI+ l Our New Remote-Work Omnichannel Solution

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

School Management

Education

Business Intelligence (BI)

Calibration Management

Collaboration

Enterprise Search

Meeting Management

Enterprise

Accounting

Accounting and Tax Services

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Research

Financial Risk Management

Hedge Fund

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employer of Record (EOR)

HR Management

International Payroll

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Density-Optimized Servers

Fraud Detection

Hosted Virtual Desktop

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Metadata Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Test Management

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Data Loss Prevention

Data-Centric Audit Protection (DCAP)

Operational Technology (OT) Security

Security Information and Event Management (SIEM)

Security

Awards Management

Car Rental

Construction Accounting

Legal Research

Retail Execution

Vertical-Specific

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### Dialer Technology
Users consistently praise the dialer technology of NobelBiz OMNI+ for its performance-enhancing features and reliable support. The human call initiator feature has been particularly lauded for its role in optimizing dialing strategies and improving overall performance. Additionally, the dialer's configuration options and algorithm performance have been highlighted as top-notch, providing users with a robust and efficient solution for their omnichannel dialing needs. Despite some limitations in direct access to raw data compared to on-premise dialers, the cloud-based nature of the service is acknowledged, with users appreciating the real-time reporting, lead management capabilities, and compliance support offered by the dialer technology.

### Customer Support
Users consistently praise NobelBiz OMNI+'s exceptional customer support services. Reviewers highlight the platform's responsive and helpful support team, emphasizing the team's professionalism and ability to find solutions for any task requested. Customers appreciate the real-time support provided by the team, which has helped them navigate challenges such as compliance with stir and shaken policies. The platform's versatility in adding new features based on user requirements and the ease of obtaining various reports with a click of a button are also lauded by users. Additionally, the reliable support service team and technical teams have exceeded user expectations, providing a full solution that includes software, telecom, and necessary integrations for call centers.

### Omnichannel Communication
Users consistently praise NobelBiz OMNI+'s ability to handle multiple communication media simultaneously. The platform's omnichannel communication capabilities have been lauded for streamlining processes and enhancing productivity. Reviewers highlight the ease of managing various communication channels in real-time, emphasizing the platform's versatility in adapting to evolving business needs. Additionally, users appreciate the prompt and effective support provided by the NobelBiz team, ensuring smooth operations and quick resolutions to any issues that may arise.

### Agent Efficiency
Users consistently praise NobelBiz OMNI+'s agent efficiency features. They highlight the platform's ability to enhance agent productivity by allowing them to handle multiple communication channels simultaneously. The simplicity of the user interface and the consolidated agent console for voice, SMS, and email management are particularly lauded for improving overall agent efficiency. Additionally, the real-time reporting and lead management capabilities contribute to optimizing agent performance. Users find the accuracy of reports and the ease of use on the agent side to be remarkable, further emphasizing the platform's strength in agent efficiency.

Omni+ has proven to be a valuable tool for users looking to enhance their dialing performance and maintain compliance scenarios under TCPA regulations. Customers have reported an increase in productivity due to the application's ability to service multiple media simultaneously. This has resulted in improved sales performance and overall agent efficiency. The robust nature of Omni+ allows for limitless configuration possibilities, making it a truly versatile solution.

One of the standout features of Omni+ is its better connectivity rate and robust answering machine detection, which has led to improved data quality and more effective handling of outbound calls. Users have expressed satisfaction with the availability of all the desired applications within Omni+. Additionally, the platform has helped users meet their reporting requirements, providing them with better reporting capabilities for their customers and enabling them to gain insights into team performance.

NobelBiz offers useful options for manipulating lead files, such as segmenting and searching customer records. Clients are pleased with the detailed reports they receive, while agents are happy with the system's functionality. With Omni+, users have found efficient ways to maximize agent productivity and deliver better results to clients. The ability to handle voice, SMS, and email in one agent console with a single login has been particularly beneficial, increasing overall efficiency. Integration with reporting software has streamlined processes, reducing manual effort.

Users are also exploring webchat integration as an additional means of communication. Omni+ helps address clients' contact rate requirements by offering modern communication methods. It proves valuable at all stages of the customer lifecycle, providing trustworthy data, helpful support, and strong customer engagement.

Complex Set-Up Process: Some users have found the initial set-up for certain omnichannel components to be complex and have required assistance from NobelBiz team members. The complexity of the process has been mentioned by a significant number of reviewers, who felt that it could be challenging to navigate without guidance.

Challenging Configuration Management: According to user feedback, setting and managing configurations in the system can be quite challenging. This difficulty has made it harder for users to teach others how to effectively use the application.

Lack of Control Over Reports: Users expressed a desire for more control over the download format for reports generated by NobelBiz. Currently, there are limitations on customization options, which some users find restrictive.

Highly effective human call initiator: Users have found the human call initiator feature to be highly effective in upgrading their dialing strategy and improving performance. Several reviewers have mentioned that this feature has greatly enhanced their ability to connect with prospects and increase sales.

Convenient and efficient multi-channel communication management: The ability to manage multiple communication media simultaneously is seen as a valuable aspect of the NobelBiz platform by many users. This convenience and efficiency allow them to streamline their operations and effectively interact with customers across different channels.

Top-notch dialer configuration options: Reviewers consistently praise the platform's top-notch dialer configuration options, highlighting its flexibility and effectiveness. These customization capabilities enable users to tailor the dialer settings according to their specific business needs, resulting in improved call connection rates and optimal customer experiences.

NobelBiz OMNI+ is a versatile software solution designed for the Contact Center Industry. It offers a plethora of functionalities tailored to specific customer needs, making it an excellent choice for a wide range of Contact Centers. The platform supports all text-based platforms including web chat, email, and SMS while also providing complete voice solutions through its carrier of carriers network.

One of its key features includes easy-to-use agent supervision that allows supervisors to track customer journeys seamlessly. Also, those with access can see detailed customer account history for smoother and faster services. NobelBiz OMNI+ easily integrates with pre-existing infrastructures such as popular CRM software like Salesforce, Zendesk or Microsoft Dynamics 365 via plug-ins, thus offering users the much-needed flexibility in their operations. 

Moreover, agents get top-of-the-line flexibility as they can work from home using only a laptop and headphones; no clunky on-premise machines required! Furthermore, supervisors can direct specific tasks to available agents based on their skills and availability for optimal use of resources. With social media integration available on channels like Facebook, Twitter and WhatsApp among others the platform aims at facilitating efficient multi-channel communication allowing businesses to stay up-to-date with modern technologies while serving client needs better than ever before.

Omnichannel CX

Call Center Standard

Digital CX

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.

Priority

Premium

Vonage Contact Center for Salesforce

NobelBiz OMNI+

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

NobelBiz™ is a world-class Telecommunications, Software Solutions, and Business Intelligence company dedicated to improving performance and compliance for the Contact Center market, providing complete cloud contact center solutions with multiple productivity capabilities such as work-from-home, omnichannel support, built-in inbound and outbound features, etc.With over 20 years of experience, NobelBiz delivers complete and tailored solutions for contact centers across the globe, with a technical infrastructure that can power every type of contact center, irrespective of size, industry, or activity: inbound, outbound or blend.+ 20 years of experience+ 5 billion annual interactions+ 1500 customers worldwide+ 650 carrier partners All NobelBiz Cloud Contact Center technology solutions are modular, allowing you to tailor your contact center to your exact needs. They can also be used in conjunction with one another or independently. Thanks to web-based management, authorized users can make real-time adjustments in response to changing business conditions and capacity requirements.NobelBiz Products: NobelBiz Voice Carrier Network<div>The NobelBiz Voice Carrier Network is built from the ground up with the sole purpose of serving the contact center industry, having no rivals in terms of services, coverage, and pricing. </div>The NobelBiz Voice Carrier Network offers one of the most versatile selections of smart tools, designed to increase contact rates and productivity, help mitigate impacts of call labeling and blocking, and provide overall compliance.<ul><li>Lowest cost-per-minute in the industry</li><li>Network Reliability </li><li>Leading Support </li><li>No strings attached </li><li>Built-In Technologies· Smart Routing· Toll-free numbers provisioning· Web-based admin tools· Local Caller ID· Compliance rules and filters· Smart IVR script building· Time zone filters &amp; more… </li></ul>NobelBiz OMNI+ Cloud Contact Center Platform NobelBiz OMNI+ cloud call center platform is a software product designed to complement our telecom solution, improving an already excellent carrier product and taking it to new heights of performance and usability.NobelBiz OMNI+ can also be deployed separately, with a unique blend of capabilities, from Omnichannel, Impressive API integrations, and fast implementation to simple cross-channel campaign setup, work-from-home capabilities, etc. NobelBiz OMNI+ is a true customizable powerhouse of productivity and probably the only piece of software you will ever need to run virtually any type of contact center activity.<div> Supported Channels: • Voice Calls• Facebook Messenger• Twitter• WhatsApp• Telegram• SMS• Email• Live Chat• Webchat• Voicemail Cloud Contact Center NobelBiz Cloud Contact Center technology is based on the most advanced contact-center-grade voice network and is protected by a secure architecture. Any internet-enabled device can access a web-based portal that includes Operations Management, Quality Call Recordings, and Agent Experience. Technical Features of Cloud Contact Center• Quality Call Recording• ACD• Agent Scripting• API/CTI• Intelligent Dialers• Operations Management• SingleTouch® • Call Progress Detection• Campaign Management• IVR<div> </div>Trusted Caller ID - Registered Caller ID Management from NobelBizNobelBiz's Trusted Caller ID is the latest breakthrough in outbound calling technology, allowing you to register your numbers with the mobile phone carrier ecosystem. It reduces the probability of call blocking and mislabeling due to advanced analytics by the mobile phone carriers as a result of the new TRACED Act legislation.Trusted Caller ID will enable you to connect with more customers in a safe and fully-compliant way.These innovative solutions will help you understand how your numbers are performing in this new evolving ecosystem. Local Touch – The Local Caller ID solution from NobelBiz In the outbound world, it's getting more difficult to connect with customers. With LocalTouch, you can increase your contact rates, reduce your call frequency and create a better customer experience.The numbers are astounding, to say the least, based on feedback from their clients who chose the Local Touch solution. They witnessed a significant boost in two of the most crucial KPIs in the business on average: a 30 percent increase in Contact Rate and a 400 percent increase in Callback Rate.<div> </div></div><div> </div>

NobelBiz

NobelBiz OMNI+ l Our New Remote-Work Omnichannel Solution

The Only Omnichannel Contact Center Software Built for Remote Work, with Fast and Easy Install.

Integrating Facebook Messenger, Twitter, WhatsApp, and many more. And you have those in an integrated platform that recognizes and intelligently links any social messaging channel with a customer and lets you reply in real-time.

A solution that lets you do this from a single platform with as little effort as possible. Make the Switch to a Remote Contact Center in Just 72 Hours
NobelBiz OMNI+ is built so you can make the move to a virtual contact center seamlessly and effortlessly.

That’s where NobelBiz OMNI+ comes in! Claim your DEMO today on www.nobelbiz.com

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

NobelBiz OMNI+

Overview

What is NobelBiz OMNI+?