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Omni+ has proven to be a valuable tool for users looking to enhance their dialing performance and maintain compliance scenarios under TCPA …
Overview
What is NobelBiz OMNI+?
NobelBiz OMNI+ is a versatile software solution designed for the Contact Center Industry. It offers a plethora of functionalities tailored to specific customer needs, making it an excellent choice for a wide range of Contact Centers. The platform supports all text-based platforms including web chat,...
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What is NobelBiz OMNI+?
NobelBiz’s OMNI+ software is a Contact Center solution that can be used by a large array of Contact Centers, being tailored to the needs of customers. The vendor describes the following as NobelBiz’s OMNI+ features and benefits: • Social Media integration for all popular channels…
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Product Details
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- Tech Details
- Downloadables
What is NobelBiz OMNI+?
NobelBiz OMNI+ is a versatile software solution designed for the Contact Center Industry. It offers a plethora of functionalities tailored to specific customer needs, making it an excellent choice for a wide range of Contact Centers. The platform supports all text-based platforms including web chat, email, and SMS while also providing complete voice solutions through its carrier of carriers network.
One of its key features includes easy-to-use agent supervision that allows supervisors to track customer journeys seamlessly. Also, those with access can see detailed customer account history for smoother and faster services. NobelBiz OMNI+ easily integrates with pre-existing infrastructures such as popular CRM software like Salesforce, Zendesk or Microsoft Dynamics 365 via plug-ins, thus offering users the much-needed flexibility in their operations.
Moreover, agents get top-of-the-line flexibility as they can work from home using only a laptop and headphones; no clunky on-premise machines required! Furthermore, supervisors can direct specific tasks to available agents based on their skills and availability for optimal use of resources. With social media integration available on channels like Facebook, Twitter and WhatsApp among others the platform aims at facilitating efficient multi-channel communication allowing businesses to stay up-to-date with modern technologies while serving client needs better than ever before.
NobelBiz OMNI+ Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: SMS/Text
- Supported: Live chat channel
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
Additional Features
- Supported: Dynamic Business Router (DBR)
NobelBiz OMNI+ Screenshots
NobelBiz OMNI+ Video
NobelBiz OMNI+ l Our New Remote-Work Omnichannel Solution
NobelBiz OMNI+ Integrations
- Zoho CRM
- Microsoft Dynamics 365
- Salesforce Sales Cloud
- Balto.ai
- Kombea
- Customer Dynamics
- Awaken
- DNC.com
NobelBiz OMNI+ Competitors
NobelBiz OMNI+ Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Countries | United States, Algeria, Maroc |
| Supported Languages | English |
NobelBiz OMNI+ Downloadables
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Omni+ has proven to be a valuable tool for users looking to enhance their dialing performance and maintain compliance scenarios under TCPA regulations. Customers have reported an increase in productivity due to the application's ability to service multiple media simultaneously. This has resulted in improved sales performance and overall agent efficiency. The robust nature of Omni+ allows for limitless configuration possibilities, making it a truly versatile solution.
One of the standout features of Omni+ is its better connectivity rate and robust answering machine detection, which has led to improved data quality and more effective handling of outbound calls. Users have expressed satisfaction with the availability of all the desired applications within Omni+. Additionally, the platform has helped users meet their reporting requirements, providing them with better reporting capabilities for their customers and enabling them to gain insights into team performance.
NobelBiz offers useful options for manipulating lead files, such as segmenting and searching customer records. Clients are pleased with the detailed reports they receive, while agents are happy with the system's functionality. With Omni+, users have found efficient ways to maximize agent productivity and deliver better results to clients. The ability to handle voice, SMS, and email in one agent console with a single login has been particularly beneficial, increasing overall efficiency. Integration with reporting software has streamlined processes, reducing manual effort.
Users are also exploring webchat integration as an additional means of communication. Omni+ helps address clients' contact rate requirements by offering modern communication methods. It proves valuable at all stages of the customer lifecycle, providing trustworthy data, helpful support, and strong customer engagement.
Highly effective human call initiator: Users have found the human call initiator feature to be highly effective in upgrading their dialing strategy and improving performance. Several reviewers have mentioned that this feature has greatly enhanced their ability to connect with prospects and increase sales.
Convenient and efficient multi-channel communication management: The ability to manage multiple communication media simultaneously is seen as a valuable aspect of the NobelBiz platform by many users. This convenience and efficiency allow them to streamline their operations and effectively interact with customers across different channels.
Top-notch dialer configuration options: Reviewers consistently praise the platform's top-notch dialer configuration options, highlighting its flexibility and effectiveness. These customization capabilities enable users to tailor the dialer settings according to their specific business needs, resulting in improved call connection rates and optimal customer experiences.
Complex Set-Up Process: Some users have found the initial set-up for certain omnichannel components to be complex and have required assistance from NobelBiz team members. The complexity of the process has been mentioned by a significant number of reviewers, who felt that it could be challenging to navigate without guidance.
Challenging Configuration Management: According to user feedback, setting and managing configurations in the system can be quite challenging. This difficulty has made it harder for users to teach others how to effectively use the application.
Lack of Control Over Reports: Users expressed a desire for more control over the download format for reports generated by NobelBiz. Currently, there are limitations on customization options, which some users find restrictive.