Noble Systems Reviews

3 Ratings
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Score 9.1 out of 100

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Reviews (1-2 of 2)

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October 03, 2019
Bruce Hale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

All customer-facing employees utilize the Noble suite of products, from Customer Service to Collections. The ability to leverage multiple methods of communication, in this age of digital engagement, is critical to our business. Noble's robust product suite offers us that ability, without engaging multiple vendors. Noble offers SMS, Email, Web Chat, and Blended voice solutions, all fully integrated. The ability to remain compliant with the stringent, ever-changing, regulatory rules is a requirement for our industry. Noble addresses all Compliance-Related challenges. Reporting and Recording is also a requirement for us, and Noble has extremely robust reporting and recording for all modes of communication.
Read Bruce Hale's full review
June 09, 2016
Daniel Dehner | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

My department used Noble Systems cloud-based call center solution for telephone customer service contacts. We bought it to replace an outdated premise-based phone system because it had features we wanted. Specifically, it advertised robust reporting, a Quality Assurance module with call recording and a configurable call auditing form, excellent user interface flexibility, and flexible user location - agents could work from home or other locations.
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Feature Scorecard Summary

Agent dashboard (1)
9.1
Validate callers (1)
9.1
Outbound response (1)
8.2
Call forwarding (1)
9.1
Click-to-call (CTC) (1)
9.1
Warm transfer (1)
9.1
Predictive dialing (1)
9.1
Interactive voice response (1)
9.1
REST APIs (1)
9.1
Call scripts (1)
9.1
Call tracking (1)
9.1
Multichannel integration (1)
9.1
CRM software integration (1)
9.1
Inbound call routing (1)
9.1
Omnichannel inbound routing (1)
9.1
Recording (1)
9.1
Quality management (1)
9.1
Call analytics (1)
9.1
Historical reporting (1)
9.1
Live reporting (1)
9.1
Customer surveys (1)
9.1
Customer interaction analytics (1)
9.1

What is Noble Systems?

Noble Systems is a call center software offering from Noble Systems Corporation. It features skills-based, multi-channel routing, predictive dialing, and agent desktop and workflow development.
Categories:  Contact Center

Noble Systems Technical Details

Operating Systems: Unspecified
Mobile Application:No