Stripe Reviews

Stripe is great for small businesses and ministries like mine. For someone with all kinds of clients and accounts, offering all kinds of payment options to those who are submitting money to my business is always a plus. No matter what payment methods they use, it gets wired right to my business bank account with no problem at all.

I think Stripe is well suited for the way I am using it. I charge my clients for their sessions using the autopay feature. It takes a lot of work off of my plate, and I don't have to worry that it will go wrong. I have yet to have any issues.

I have not had to utilize the customer support feature, which is why I gave it a ten! I feel like the better the software is, the less you have to use customer support, which is much easier on the user! Love the user-friendliness of Stripe. I would definitely recommend it!

Stripe is a very robust payment processing product. It is a great tool for small businesses to large businesses. The fee price point is right in line with PayPal. Reporting by customer/day/month is very intuitive. I like being able to drill down to all sorts of variations of reporting.

I haven't had to use Stripe's support in the 4 years that I have used their product.

Stripe has just been a lifesaver when setting up billing and subscriptions, running payments, and has been a massive upgrade from the homegrown system we had built for billing prior to migration. The company itself has been great from the setup to support aspect so they've shown their worth at all stages. We've been really also really lucky to not have any issues. When things just work it's just great.

They have been top-notch with quick touchpoints and resolution on tickets. When a ticket lasts a few days they continue to reach out to make sure you find a resolution.

I think that Stripe well suited for any business all or large, generating online business and wanting to increase sale outlets and profit. It’s great for websites, and suitable for invoicing as well. It’s maybe not appropriate for someone who is already using another platform to sell products. It might be keeping the business more organized to keep track of just one company to charge. Especially if that has multi employees doing transactions.

While I personally have not called Stripe support yet, I’ve found a lot of great support resources on YouTube and their website. With the tutorials and video, they display to help troubleshoot, it helps me avoid having to wait in line on the phone and easy to access at any point in the day or night.

For nonprofits, their rates are unbeatable. Except for donation/payment platforms that claim to be free (they never are), Stripe's rates are the best (2.2% + $.30 for V/MC, 3.5% + $.30 for AmEx, cap of $5 fee for ACH/EFT/Bank Account). They also do offer a lot of reporting and integration options, which, if you can navigate them, are very helpful, particularly for finance and reporting. It's not as easy to set up what data is collected permanently from transactions, unfortunately, so don't count on Stripe for address collection, but for the rest, it is quite suitable for nonprofits.

I've only had to use their support once, and they were responsive and thorough the first time.

Stripe get the payments done easily! When customers request payment history or the reissuing of a receipt it is simple to provide and access. Handling disputes is also made fairly simple in Stripe. The security associated with Stripe is top-notch. I'm never concerned about Stripe's authentication. Creating coupon offers is very simple and easy to implement!

They have been helpful whenever I have contacted their support team.

Stripe is great for a bigger business with multiple clients/customers who have recurring charges. It is great to keep track and schedule invoices, has risk evaluation for customers, and is easy to navigate through the website to find certain charges. This is not a good platform for freelancers or smaller businesses who need a POS system.

I have had no problems with Stripe support, they are prompt and it does not crash like other platforms or software. They are also great about notifying if maintenance is needed. Since the interface is so easy to use, I haven’t had to contact support that much, versus other platforms, it can be hard to be aware of certain features.

It works really well as a payment processor. However, we also have to use PayPal as well, because we found that a lot of people prefer to use PayPal because at the point of sale, they either don't feel like going and getting out their credit cards, OR they feel more secure just having their credit card information in one place (PayPal) instead of putting it in several places online. Because of this we were losing out on a lot of sales, so we now offer both credit card payments through Stripe, and Pay with PayPal options.

We haven't had to use support very often, but when we have, they were generally helpful.

Stripe has a good ecosystem.

Stripe needs to get better at documentation.

Stripe has a great API and SDKs to get up and running very quickly. It has one of the best API documentation I have ever worked with. It is in stark contrast with all the other payment processors I've worked with where the documentation is sparse and difficult to follow. You can also get started with Stripe without even creating an account, which makes the barrier to entry very simple. Compare this with other processors where you have to jump through several hoops to get a login.

Where Stripe falls apart is when you have lots of volumes, and you're using a lot of their features. Things get expensive fast since they charge for pretty much everything little thing. The fees may not be hidden, but there are so many of them that it's tough to know your upfront costs.

Writing directly to Stripe Support typically has a poor response time. There have been core payment issues that have gone unresolved for months.

The only bright side is that we have direct access to our account manager, who can, at times, escalate things. If you are a smaller customer, relying solely on email support might be slow.

I feel like Stripe stands above the rest with a user-friendly, great back end experience for support. It's very easy to search through transactions and do what we need to support our customers.

I feel like our experience in reaching out to Stripe has been positive and they've helped us for the most part with all of our needs. There have been a few times that we had confusion around charges and they've helped us.

I think Stripe is a great option to connect to your website. We've had absolutely no problems whatsoever with it ever going down or with transactions not processing. It's also super convenient to have an interface to log into and process cards if our wholesale customers call to pay their invoice with a card.

I've never had any issues.

Stripe handles essentially all of your payment infrastructure for you – with little additional logic needed by you, and over the past few years they've significantly built out their additional features for things like invoicing, emailed receipts, etc. Stripe's initial selling point for us was their powerful and well-documented APIs, which, when coupled with their great technical support, has kept us happy over the years.

I'm less familiar with what it looks like to try to make use of Stripe without integrating with them via API; I get the impression that they similarly support manually entering and processing payments, however I can't speak to what that process is like or how it compares to the competition.

Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them.

In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.

Stripe has interesting functions. It is a robust and reliable payments processor with good insights into your business performance and integrates well into an existing online store so our high grading reflects this. However, it really falls short at the length of time it takes for funds to be deposited into your business bank account, and I can't think of any situation where this long delay would be preferable to receiving funds sooner.

I have never had to use Stripe support so they are evidently doing something right!

Stripe can to some good extent replace a solution that would otherwise be performed by an ERP system or its part. Since Stripe evolved as a start-up and gained its popularity in small firms, so startups will benefit from its usage. It would be less appropriate to use it in enterprises.

We have not used Stripe support much but from the experience we had, it was fast and easy. A lot of stuff is well documented hence support is not always required.

Unless you are spending time doing a ton of small dollar orders, I would absolutely recommend using Stripe. The single item tickets would be doable, but annoying and a bit of a waste with all the processing fees. For my purposes, as well as selling higher value items, Stripe is absolutely worthwhile. I check in on the app twice a month at a minimum just to make sure everything is good and running as it should, and I haven't been surprised or found anything out of place in my 3 years of use.

Stripe is perfect for a site that requires recurring billing, and the Laravel integration is very easy and very well documented. Stripe offers a lot of flexibility in designing your payment flow, look and feel from using their built-in popups for coding up a custom payment page. The quickest option uses popups generated by a JavaScript plugin, and those look great. We have not encountered any use cases where we needed to accept payment outside of Stripe.

It's well suited for businesses who wish not to have credit card processing machines and who use a cloud-based accounting software for easy payment collection. For a brick-and-mortar business who collects payments at time of service, you may be best suited to evaluate one of Stripe's competitors.

Stripe is great for many types of payment integrations. They have a rich feature set, extensive documentation, user groups, forums, and the price point is similar to their competitors. Stripe is good for small and large integrations alike. I haven't really experienced any situations where Stripe would be an inappropriate choice.

Stripe is great for both small and big businesses. It's ideal for SaaS companies that bill based upon usage amounts, or the number of seats used. However, Stripe can still be used for sservice-based based companies too, like web designers or marketing agencies. It's easy to set up services in the platform to start subscriptions with your clients, or even products (like a website) that just bill one time.

Stripe is a great product for a software development team, as integration process with new products is pretty simple. Also Stripe works great for business, especially as a payment tool for different services subscriptions. I would not recommend using Stripe for everyday personal use as fees are pretty high; PayPal would work better for this.

If you need to charge clients for a monthly service, Stripe is an excellent way to handle this. You can have clients sign up through your website rather than sending them off to a third-party website. It's a more professional way to gather payment information.

If your website is a flat-file website with no server-side language (such as PHP), Stripe won't work.

We use Stripe primarily with our online courses and membership sites through Kajabi. We think it's a great way to manage monthly subscriptions or recurring charges such as payment plans. We set everything up in Kajabi and then it just works in Stripe. When we shut down a membership program it was very easy to go into Stripe and cancel the recurring payments and also to refund people who had paid in advance.