FreshBooks vs. Stripe Payments

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreshBooks
Score 6.5 out of 10
Small Businesses (1-50 employees)
FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.
$15
per month
Stripe Payments
Score 8.4 out of 10
N/A
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma. Additional features and modules include Stripe Issuing, which allows users to create,…
$0.02
per charge
Pricing
FreshBooksStripe Payments
Editions & Modules
Lite
$15
per month
Plus
$30
per month
Premium
$55
per month
Select
Custom Pricing
Sigma
$0.02
per charge
Radar
$0.05
per screened transaction
Issuing
$0.10
per virtual card
Terminal
2.7% + 0.05
per successful charge
Integrated
2.9% + 0.30
per successful charge
Atlass
$500
one-time fee
Premium Support
1,800
per month
Customized
Contact sales team
Offerings
Pricing Offerings
FreshBooksStripe Payments
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreshBooksStripe Payments
Top Pros
Top Cons
Features
FreshBooksStripe Payments
Customization
Comparison of Customization features of Product A and Product B
FreshBooks
1.3
32 Ratings
138% below category average
Stripe Payments
-
Ratings
API for custom integration1.327 Ratings00 Ratings
Plug-ins1.323 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
FreshBooks
6.6
38 Ratings
17% below category average
Stripe Payments
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions3.138 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
FreshBooks
4.5
52 Ratings
51% below category average
Stripe Payments
-
Ratings
Dashboards4.752 Ratings00 Ratings
Standard reports4.150 Ratings00 Ratings
Custom reports4.82 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
FreshBooks
4.8
51 Ratings
43% below category average
Stripe Payments
-
Ratings
Accounts payable1.336 Ratings00 Ratings
Accounts receivable2.850 Ratings00 Ratings
Cash management7.03 Ratings00 Ratings
Bank reconciliation7.02 Ratings00 Ratings
Expense management3.446 Ratings00 Ratings
Time tracking4.139 Ratings00 Ratings
Multi-currency support7.01 Ratings00 Ratings
Regulations compliance1.318 Ratings00 Ratings
Self-service portal9.13 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
FreshBooks
4.0
44 Ratings
59% below category average
Stripe Payments
-
Ratings
Pricing2.634 Ratings00 Ratings
Order entry1.434 Ratings00 Ratings
Credit card processing2.136 Ratings00 Ratings
Cost of goods sold10.01 Ratings00 Ratings
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
FreshBooks
-
Ratings
Stripe Payments
2.6
3 Ratings
72% below category average
Fraud Detection00 Ratings1.03 Ratings
API or SDK00 Ratings2.83 Ratings
Recurring Payment Support00 Ratings3.63 Ratings
Billing and Invoicing Support00 Ratings4.33 Ratings
Global Support00 Ratings2.83 Ratings
Payment Form Acceptance00 Ratings1.03 Ratings
Best Alternatives
FreshBooksStripe Payments
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Apple Pay
Apple Pay
Score 9.0 out of 10
Medium-sized Companies
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Adyen
Adyen
Score 9.1 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.3 out of 10
Amazon Pay
Amazon Pay
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshBooksStripe Payments
Likelihood to Recommend
1.5
(70 ratings)
6.5
(80 ratings)
Likelihood to Renew
7.6
(18 ratings)
10.0
(2 ratings)
Usability
4.8
(15 ratings)
10.0
(2 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
4.7
(11 ratings)
10.0
(15 ratings)
Implementation Rating
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
FreshBooksStripe Payments
Likelihood to Recommend
FreshBooks
FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
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Stripe
Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
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Pros
FreshBooks
  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
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Stripe
  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
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Cons
FreshBooks
  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
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Stripe
  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
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Likelihood to Renew
FreshBooks
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
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Stripe
Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
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Usability
FreshBooks
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
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Stripe
Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
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Reliability and Availability
FreshBooks
FreshBooks is easy to use and always works!
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Stripe
No answers on this topic
Support Rating
FreshBooks
I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
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Stripe
Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
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Implementation Rating
FreshBooks
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
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Stripe
It took less than an hour to have everything setup and running
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Alternatives Considered
FreshBooks
We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
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Stripe
We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
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Return on Investment
FreshBooks
  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
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Stripe
  • It makes getting money from your clients really easy
  • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
  • It is very easy to integrate with online assets of the company
  • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
  • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
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ScreenShots

FreshBooks Screenshots

Screenshot of DashboardScreenshot of Invoice OverviewScreenshot of Beautiful, Customizable InvoicesScreenshot of Invoice seamlessly across devicesScreenshot of ExpensesScreenshot of Time Tracking