Provided the feature set we needed for the best customer experience
We needed a platform that allowed us to both text our client base one-on-one and in mass as a marketing tool.
Overview
What is Textel?
Textel is a texting software for contact centers specifically designed to improve the customer experience, increase customer engagement, and improve contact center performance and efficiency through the complete integration with CCaaS platforms, such as NICE, Genesys, RingCentral, and Five9.
Recent Reviews
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Textel?
Textel is a texting software for contact centers specifically designed to improve the customer experience, increase customer engagement, and improve contact center performance and efficiency through the complete integration with CCaaS platforms, such as NICE, Genesys, RingCentral, and Five9.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Salesforce Marketing Cloud?
Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.
What is Act-On?
Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.
Product Demos
Textel Blast - Creating and Sending Text Blasts
YouTube
Textel Tutorials #7 - Import Your Contacts Into Textel
YouTube
Textel Tutorials #2 - Start Texting
YouTube
Textel Salon Demo
YouTube
inContact Demo Video
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Textel?
Textel is a texting software for contact centers specifically designed to improve the customer experience, increase customer engagement, and improve contact center performance and efficiency through the complete integration with CCaaS platforms, such as NICE, Genesys, RingCentral, and Five9.
Textel enables inbound/outbound SMS and MMS texts for contact centers that need to connect with customers faster and more efficiently than traditional channels (email, voice, chat). Textel users can enable their pre-existing numbers and can be up and running in 24 hours.
And Textel Blast can be used to reach an entire contact list, or a segment of it, with customized targeted messages to provide updates, drive revenue, or start 1:1 conversations with customers. Or send targeted, two-way messages to as many people as desired, to build engagement and customer satisfaction with an entire customer base, or a segment of it, managed directly from a connected platform.
And Textel Blast can be used to reach an entire contact list, or a segment of it, with customized targeted messages to provide updates, drive revenue, or start 1:1 conversations with customers. Or send targeted, two-way messages to as many people as desired, to build engagement and customer satisfaction with an entire customer base, or a segment of it, managed directly from a connected platform.
Textel Video
Textel for Salons
Textel Integrations
Textel Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
