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Tidal Automation has proven to be a valuable tool for scheduling, automating, and managing tasks in a more efficient and streamlined …
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What is Tidal by Redwood?
Tidal Automation, from Redwood Software since the early 2023 acquisition, is an enterprise workload automation platform for automating and orchestrating cross-application, cross-platform workloads – in on-prem, cloud or hybrid environments – from one central point of control.…
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Popular Features
- Central monitoring (18)8.484%
- Alerts and notifications (19)8.383%
- Logging (19)8.181%
- Analysis and visualization (19)7.979%
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What is Tidal by Redwood?
Tidal Automation, from Redwood Software since the early 2023 acquisition, is an enterprise workload automation platform for automating and…
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What is Tidal by Redwood?
| Tidal Automation, from Redwood Software since the early 2023 acquisition, is an enterprise workload automation platform for automating and orchestrating cross-application, cross-platform workloads – in on-prem, cloud or hybrid environments – from one central point of control. Tidal is used to optimize mission-critical business processes, manage SLAs, improve use of IT resources and meet regulatory audit and compliance requirements. Although Tidal has a 35+ year history, the vendor describes their continual commitment to innovate, with a product development cycle that includes launching three major releases per year. The Tidal Automation platform is designed to be implemented in days, not weeks. The user interface aims to make it quick and easy to accomplish the tasks at hand. Boasting a small footprint, a single instance of Tidal manages thousands of processes and applications, and hundreds of thousands of jobs per day. As the user's automation needs grow, they can expand the Tidal environment to meet business and operational requirements. The vendor collaborates with Tidal's user community to define and deliver customer-driven enhancements to their solutions. Their first-line technical support is provided by engineers; there’s no “tier 1” or escalation process customers have to go through. |
Tidal by Redwood Features
Workload Automation Features
- Supported: Multi-platform scheduling
- Supported: Central monitoring
- Supported: Logging
- Supported: Alerts and notifications
- Supported: Analysis and visualization
- Supported: Application integration
Tidal by Redwood Competitors
Tidal by Redwood Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Unix |
| Mobile Application | Apple iOS |
| Supported Countries | Global |
Frequently Asked Questions
Control-M and Broadcom Automic Automation are common alternatives for Tidal by Redwood.
Reviewers rate Multi-platform scheduling highest, with a score of 8.6.
The most common users of Tidal by Redwood are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Tidal Automation has proven to be a valuable tool for scheduling, automating, and managing tasks in a more efficient and streamlined manner. Users have praised its ability to automate batch job processes across various systems and applications, ensuring proper sequencing and dependencies. By automatically scheduling multiple jobs, Tidal Automation has helped users reduce manual errors and save time. It has also simplified workload management and optimization across different platforms, including both cloud and on-premise settings.
One of the key use cases of Tidal Automation is in the conversion of applications from on-prem to Azure environments, providing a hybrid solution for organizations. This feature has been highly appreciated by customers as it allows them to seamlessly transition their applications while maintaining control over their workload management. Additionally, Tidal Automation is often used for critical business operations such as financial transactions and client orders, ensuring precise and timely processing.
Another important use case of Tidal Automation is the automation of tasks like software upgrades and system backups. By freeing up time and resources for other important duties, the software enables users to focus on more strategic activities. Moreover, it handles operational difficulties in various sectors resulting in increased productivity, decreased errors, cost savings, and better control over tasks.
The software's user-friendly interface enhances the look and feel of the product, making it easier for users to interact with their schedules. Users have also found the error handling capabilities impressive, as failure tasks are detected promptly, reducing manual efforts. With its ability to parallelly run scheduled jobs, Tidal Automation saves time while controlling the chances of errors.
Customers across different industries have found value in using Tidal Automation for automating repetitive processes and intricate workflows where effectiveness, dependability, and compliance are crucial. The software's built-in customization feature enables the configuration of requirements as per stakeholders' needs. This adaptability allows it to meet unique requirements in multiple sectors.
Overall, Tidal Automation has been highly regarded by users for its ability to enhance task management procedures, increase effectiveness, precision, and control over job scheduling, and simplify workload management in complex environments.
Highly Interactive and Effective: Users have found Tidal Automation to be highly interactive and effective in automating and scheduling tasks. Several reviewers have praised the software for its user-friendly interface, which allows them to easily automate various processes and ensure that every event is triggered at the right time.
Easily Shareable and Collaborative: Many users appreciate the collaborative features of Tidal Automation, as it enables multiple users to work simultaneously on different tasks. This makes work more effective and efficient, allowing teams to easily share workflows, schedules, and reports.
Flexible Workload Management: The flexibility offered by Tidal Automation in handling events, dependencies, and grouping options has been highly valued by users. They can customize workload management according to their specific needs by incorporating conditional logic, branching, and decision points into their workflows.
High Number of Bugs: Many users have mentioned that the software has a high number of bugs and lacks proper quality assurance, leading to issues with its overall reliability and performance. These bugs can disrupt workflows and require additional time and effort to troubleshoot and resolve.
Lack of Customization Options: Some users feel that the customization options in the software are limited, preventing them from tailoring it to their specific needs. They desire more flexibility and control over customizing various aspects of the software, such as interface design, workflow configurations, and integration options.
Need for Skilled Personnel and Frequent Training: Users have expressed the need for skilled personnel and regular training to effectively use the software. This indicates that there may be a learning curve associated with the software's complexity or lack of intuitive design. Ongoing training is desired to keep up with updates, new features, and best practices for maximizing productivity using the software.
Users of Tidal have made several recommendations based on their experiences with the software. The most common recommendations include:
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Tidal is praised for its ease of use and rich set of features, making it a user-friendly solution that offers a wide range of functionalities.
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Many users recommend Tidal for organizations seeking an enterprise-class scheduling and automation tool, highlighting its performance and reliability as crucial factors for efficient business operations.
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Users appreciate the availability of connectors to support other third-party software, considering it one of the best features of Tidal. This flexibility allows for seamless integration with various systems, expanding its functionality and improving overall productivity.
These recommendations emphasize positive aspects such as usability, extensive capabilities, reliability, and compatibility with other software. Users also express satisfaction with the customer support provided by Tidal. Some suggestions include introducing more cloud features and integrating with additional third-party monitoring tools. Overall, users recommend considering Tidal as a solution for enhancing scheduling, automation, and staying agile in business processes.
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December 13, 2023
Tidal by Redwood Review
Score 5 out of 10
Vetted Review
Verified User
Automation of scheduled tasks...all across the board. Database operations, Monitoring operations, Managed File Transfer, DevOps. I manage it as an enterprise-wide solution with my present position and all previous positions. We automate Linux, Windows, AIX, SFTP, MSSQL, Oracle, MySQL, MariaDB, DB2, RESTApi, Email, Informatica and Service Now assets.
- Allows for development of complex workflows with little scripting knowledge required.
- Built in High-Availabity and redundancy
- Robust client interface
- Excellent audit logging which satisfies regulatory audits
- Granular permissioning providing varying levels of access to different groups
- SEV1 issues are addressed as top priority and you will not be left alone in system-down situations until you are up and running.
- Redwood is purposefully killing the Tidal product by price gauging customers on renewals. Three to Four times increase for licensing renewals.
- Tier one support seems to have no history with the product, no knowledge of automation, and asks for unnecessary volumes of information before escalating to the REAL Tidal support team. It often takes several days before someone who actually supports Tidal sees the ticket.
- Since the acquisition, support quality has taken a nose-dive for non-critical issues. Resolution times take weeks, months, if at all. Before Redwood acquired it, resolution times took hours or days.
- Tidal (before Redwood's acquisition) has a long history of using the customers as Beta testers. New versions are released without having gone through adequate testing on systems of scale.
- This vendor forces customers to update to newest release rather than fixing bugs identified in versions which never went through and adequate QA process.
90%
9.0
- After 2023 - Negative. It costs too much to renew
- Before 2023 - Positive - It enables building complex, reliable, fault-tolerant workflows without outright writing an entirely new application.
The time-to-deliver an automated job was much less with Tidal by Redwood than the other automation solutions. Tidal by Redwood product is much more evolved than many newer market contenders.
200
Accounting, Billing, Data Warehouse, Regulatory Compliance, System Engineers, DevOps, Application Development Teams, Offshore support.
15
Operations, System Administrators, Engineer
- Managed File Transfers with Financial Counterparties
- Data Warehouse Operations
- Internal File Transfers within-company
- Scheduled maintenance and DevOps related tasks
- Reporting
- Daily Processing of client data
- DevOps related activity - automating wherever possible to avoid manual work
- Scripted solutions which augment standard monitoring. Repeated scheduled innocuous transactions whose success or failures indicates other issues in the environment.
- Third-party professional services
With 14 years of experience in Tidal by Redwood, I can provide these services myself.
Yes
1. build DEV (this takes the longest as you determine the rules for the environment, database connectivity, server permissions, performance benchmarks)
2. load test DEV (this takes some skill ... create dummy jobs to simulate job load, job execution loads, database I/O, network traffic, communication with member agents)
3. tune DEV to perform acceptably under load. requisition more CPU/memory/disk space as necessary until performance is acceptable
4. build other nonProd environments based on findings from #1 thru #3. Provision the infrastructure based on prior findings for DEV
5. build PROD as a single master
6. if budget permits, build in fault tolerance for PROD, adding a Backup Master
7. test failover capability and reliability for fault tolerant PROD
8. (this one takes weeks, months) begin using the product --> grow your jobs
Change management was a small part of the implementation and was well-handled
New implementations seldom involve change management hurdles. Migrating existing implementations do. I recommend using a consultant for migrations. They will provide risk mitigation steps and assist in building confidence for dealing with Change Management.
- I believe the initial build of the new version that I built had flaws (scheduler hangs during compilation) that were already known to the vendor. A later build was available which addressed the flaws. However, you had to know to ask for it in my opinion. I believe the fix was not provided built into the GA download.
- We had to confirm that all of our Agent and Adapter connections would actually connect to the new master. We had to test all of them before going live. This required a lot of network testing and opening up tickets with the firewall and network teams. (This happens everywhere with all types of workload schedulers)
- This was a migration and required a lot of database work to ensure smooth cutover. As a former consultant, I knew what to do but it still takes a lot of time. I strongly recommend going with a consultant for migrating systems.