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Prioritize tickets to ensure most urgent are tackled first
Category average: 8.9
Single repository of all planned changes and releases
Category average: 8.5
Database for tracking and reporting all business assets
Category average: 8.4
Ensuring that requesters have eligibility before fullfullment
Category average: 7.7
Calendar showing change schedule to stakeholders
Category average: 8.1
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
Category average: 7.9
We use TOPdesk for incident management for IT, requests for IT, BI . Problem management, Change Advisory Board, and CMBD.
Microsoft 365 Copilot
TOPdesk is mostly used by my customers within several market types like Health, IT, Telecom. The last couple of years I’ve seen the struggle that most health organizations have with their service management processes. Using a TOPdesk configuration that actually works effectively in relation to the organization processes. Most of the health organizations I’ve seen do not take the time to determine their SR needs and just start with a TOPdesk configuration and don’t evaluate enough to adjust their processes.
Jira Service Management, ServiceNow DevOps and YouTrack
Jira Service Management, YouTrack
We use TOPdesk in our organization as a helpdesk IT service management solution, documentation and changes management, knowledgebase and self service portal. It is maintained by our support and customer relationship team, and used in all other teams in the company, in order to attend our clients needs, solicitations and support ticket level 1 and 2. TOPdesk resolves the need of tracking all clients solicitations for services, features and software bugs.
Freshdesk, Freshservice, SAP Business One and Atlassian Jira
Hyper-V, Amazon Route 53, Amazon Simple Email Service (SES), Cloudflare, Azion, Azure DevOps Services, Microsoft 365, NAKIVO Backup & Replication
I use TOPdesk as both a ticket management and asset management system. The problem is that we only have two Functioneel Beheerders at ICT for this application, and they have only limited knowledge. There is no focus on building it bigger and better. I would like the organization to focus on the TOPdesk Selfserviceportal, on how people submit their questions or problems. Not by e-mail.
Planon Universe for Corporate Real Estate and Facility Managers
Planon Universe for Corporate Real Estate and Facility Managers
It's our main ticketing and time registration tool for the helpdesk. It was very customizable to our needs which we appreciated a lot since we had 1st, 2nd, 3rd line support and a separate offsite helpdesk team as well. With the templates and saved messages we could escalate tickets very easily and this saved us a lot of time. We could easily make a new project and start booking time on it and afterwords used some reporting to report it to management. Would recommend it to anyone looking for a tool that just works and does what it needs to do.
Cherwell Service Management (discontinued) and Freshservice
Lansweeper, Cherwell Service Management (discontinued), Adobe Acrobat, Adobe Premiere Pro, Adobe After Effects, Adobe PhotoShop, Adobe Illustrator CC, Adobe Dreamweaver, Adobe InDesign, Pulseway
