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VIA Customers has proven to be a valuable tool for businesses looking to enhance their marketing efforts and connect with customers on a …
Starting at $699 per month
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What is Via Customers?
Via Customers is a Mobile Commerce marketing platform for eCommerce brands that enables online businesses to send personalized messages to their customers for increased revenue and customer loyalty. Integrating with Shopify and BigCommerce, merchants connect with their customers on…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $699 per month
Product Details
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- Tech Details
- Downloadables
What is Via Customers?
Via Customers is a Mobile Commerce marketing platform for eCommerce brands that enables online businesses to send personalized messages to their customers for increased revenue and customer loyalty. Integrating with Shopify and BigCommerce, merchants connect with their customers on their phones with SMS campaigns, grow their subscriber base with proprietary list growth tools, create customized and unique multi-step automation flows for highly targeted customer experiences, and complete their online presence with a mobile app. Via helps merchants to increase open rates, click through rates, and ROI through SMS, and Mobile App Push Notifications.
Providing attribution analytics, merchants are able to see the direct impact that Via provides to the merchant with in-platform reporting down to the order level. Via's suite of mobile commerce provides SMS marketing, mobile app development and shipping protection insurance. Merchants have access to Via’s dedicated team of experts for eCommerce that provide guidance and best practices to help ensure a positive ROI and experience is achieved.
Via Customers Screenshots
Via Customers Videos
Via Customers Integrations
Via Customers Competitors
Via Customers Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Via Customers Downloadables
- Candle brand breaks Emotive contract for Via trial for list growth, segmentation, and analytics
- Women's clothing brand makes $30k in 2 weeks with their own mobile app
- Supplement company sends out a campaign to "early access" subscribers, earns $27k in the first 30 minutes
- The Ladder of Loyalty - top campaigns that work, turning your followers into subscribers
- Via's opt-in tool helps brands jump start their subscriber list
- SMS campaign scheduler - a best practice guide for product drops, giveaways, early access and informational SMS messages
Via Customers Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 10% |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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VIA Customers has proven to be a valuable tool for businesses looking to enhance their marketing efforts and connect with customers on a more personal level. With its SMS marketing capabilities, VIA has helped users effectively reach customers immediately, keeping up with the evolving landscape of marketing. By building and growing their customer lists, users have consistently hit monthly goals and increased their sales. VIA's user-friendly platform has made it easy for users to spread the word about products, deals, and events to a large audience.
One of the key advantages of VIA is its ability to provide valuable insights on customer preferences. Users have leveraged this feature to analyze their marketing strategies and make data-driven decisions. Additionally, VIA's automated messaging feature has improved users' overall communication strategy by targeting and engaging with customers in a personalized manner. The clear reporting provided by VIA has allowed users to identify areas for improvement and increase conversions.
VIA has also played a crucial role in converting abandoned carts into sales. Users have successfully completed abandoned carts with VIA, introducing customers to new products and increasing their revenue. Moreover, VIA's integration with other platforms like Gorgias has enhanced the overall experience for users.
The segmentation capabilities of VIA have allowed users to have more direct contact with their customers outside of traditional social media channels. This has resulted in improved customer engagement and increased sales for businesses. Furthermore, VIA's focus on driving more sales through SMS marketing has led to improved mobile strategies and higher conversion rates compared to email campaigns.
Users have also appreciated VIA's constant upgrades and user-friendly interface, which make managing SMS campaigns and understanding customer responses easy. The software has saved users time through its automation features, allowing them to streamline their marketing departments' needs.
By providing an instant connection to customers and facilitating targeted flows for increased revenue, VIA has helped businesses engage and retain customers effectively. It has also generated a subscriber base for businesses within a short period of time, resulting in high return on investment. The abandoned cart feature has successfully brought customers back to the site and resulted in conversions for users.
Overall, VIA's features and capabilities have addressed key business problems, ranging from reaching customers immediately and analyzing marketing strategies to increasing customer engagement and driving sales.
Great Customer Support: Users consistently praise the accessibility and availability of support provided by the Via team. Many users have expressed their appreciation for having someone to reach out to for questions or problems, describing the customer service as great and always on the ball. The support team is flexible and accommodating, working around the user's schedule and timelines.
Customizable Features: Via's platform offers a range of customizable features that allow users to tailor their campaigns according to their specific needs. Reviewers describe the platform as user-friendly, making it easy to navigate and create campaigns. Additionally, users find that the data provided by Via is easy to analyze, providing valuable insights for optimizing marketing strategies.
Effective SMS Marketing Tools: Users report good success with their SMS strategy using Via over time. They find it particularly useful for SMS campaigns related to new product launches and targeting specific segments. Furthermore, users appreciate Via's ability to send push notifications through their app to inform customers about new products, which they consider invaluable for driving engagement and increasing revenue.
Difficulties in Reaching Staff: Some users have mentioned experiencing challenges in reaching staff and getting timely support, which can be frustrating when trying to resolve issues or get assistance with the software.
Limited Customization Options: Several reviewers have pointed out that the software lacks customization options, limiting its suitability for certain businesses. This can be a drawback for those who require more flexibility and personalized features.
Issues with SMS Campaigns: A number of users have reported instances where campaigns did not publish properly or texts and apps were not sent out as expected. This can cause a lack of confidence in the system's reliability and effectiveness.