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Overview

What is WhatsApp Business?

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp…

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Recent Reviews

Value for your money

8 out of 10
February 22, 2024
Instead of me having to send quotations everytime to my clients, they simply view them from my catalog section and be able to make orders.
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TrustRadius Insights

Immediate interaction and effective communication: Many users appreciate the app's ability to facilitate immediate interaction with their …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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WhatsApp Business

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is WhatsApp Business?

WhatsApp Business Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

Reviewers rate Support Rating highest, with a score of 8.3.

The most common users of WhatsApp Business are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(187)

Attribute Ratings

Reviews

(1-20 of 20)
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Score 9 out of 10
Vetted Review
Verified User
Instant messaging for our organization is very important and we need to do it immediately therefore we use this application. We can make groups and chat with each other as if we are in a meeting room, we can record voices or send files and images which saves a lot of time on our organization.
Score 9 out of 10
Vetted Review
Verified User
One of the main business problems that WhatsApp Business addresses my company is that its improving customer engagement and satisfaction. With WhatsApp Business, We can easily communicate with our customers, respond to inquiries, and provide real-time support. This can help to build stronger relationships with customers and improve their overall experience with the business. Another problem that WhatsApp Business addresses is automating routine tasks and messages. The platform allows businesses to create quick replies and set up automated messages for frequently asked questions, order confirmations, and other types of customer inquiries. This can help to streamline customer support and save time for businesses.
Camila Ferreira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
WhatsApp is without a doubt the best software for communication in my company. It's perfect for quality, security and for sharing documents, files, audios. I can video call with my clients and it has never disappointed me. It's extremely easy to use. I can't imagine my work without WhatsApp Business.
Ezechiel Narcisse ALLAHA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I am rarely in front of my computer. This is where WhatsApp Business comes in. It allows me to connect with my customers, and send them files, images, videos, and even links directly on their phones. It is a very useful tool for any businessman out there, especially for those that need to be in constant communication with their customers.
Abrar Ajrame | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
WhatsApp Business is one the best connexion software in recent years in the world. It is the most favorable to me and my colleagues in our company it's easy to use, Direct contact with the customers, and WhatsApp is widely used by the majority of the people. as a digital solution gives us the opportunities for the customers and company with a better communication process to save time, cost, and effort. In recent years we use it in our logistics department to pitch our products and access our employer development. this utility generally gave us the solution to access those who couldn't go to the markets and wanted to buy online as you can post your products easily and It is user-friendly.
Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It allows me to exchange links, videos, photographs, and a variety of other items with my connections via the internet. I don't have to wait for the individual to share the photos with everyone on Bluetooth one by one once I take them. With the use of WhatsApp, this may now be done online. It's as simple as creating a group and sharing the photo with many individuals in real time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use WhatsApp Business in my organization to manage my dealings with people. I am comfortable with this product when I am a bit busy as it delivers an auto message to the colleagues and they don't feel humiliated also I am easy with it. it helps the users to publicize their products and thus I recommend it.
Dhiman Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
WhatsApp Business is one the best communication software in recent years. It is most favorable to me and my colleagues. The software gives the opportunities for the customers and company with better communication process. In recent years we use it in our sales department to pitch our products, access our human resources and employer development. It is perfectly a digital solution for us. I am highly satisfied with this.
Nilufa Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We shaped external and internal communication easily with the WhatsApp Business in our whole organization. Its features are extremely beneficial, and small businesses, like ours, frequently make use of them. When compared to the standard/regular WhatsApp, the WhatsApp Business edition has a few key differences. Intuitive usability meets innovative productivity in this software package. On the surface, the two applications appear to be nearly identical. But the Business app has a “B,” which is a speech bubble. We’ll know we are talking to a business because it lists us as a corporate account. It offers clients peace of mind knowing they are dealing with a reputable business. The company’s profiles are available on the site and serve additional details. For the sake of convenience, we can implement directions and include our address and location on this page. In terms of hours and summaries, WhatsApp Business lends us an excellent overview of our business.
Score 6 out of 10
Vetted Review
Verified User
We currently use it in our sales department to pitch our products, access the human resources and employer branding. This is mainly used in our sales, marketing and HR areas. During this pandemic, this utility generally gave us the solution to access those who couldn't go to the markets and want to buy online. Its a digital solution. You can post your products easily. It is user friendly.
Hasan Md Ripon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
WhatsApp business is used across my organisation. We are small hardware business serving the requirement of many renowned companies in Bangladesh. We normally sell our services and products to individual customers as well. We use to update our catalogues in the application with details. Customers find it very useful and knock us directly through WhatsApp in terms of ordering. We can easily reach the customers as per their demand and Demography. This application helps us getting connected to the new customers as well as our existing clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
WhatsApp Business is being used to facilitate communication between company and customer. Although we use other tools for communication, WhatsApp Business helps in immediate contact with the customer. When we need a quick return it is the best alternative to contact our customers. The file upload function is another plus.
Gede Suardana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
WhatsApp Business [has] help[ed] my company to grow more [with] additional tools in marketing ways to spread my product and businesses. WhatsApp Business has a feature [of] a [gallery] for our products, displa[ing the] best picture[s]. Our customer[s] has access to review it if they are connecting as [a] contact [as well]. By [the] time being, WhatsApp Business improving to provide you all company profile that can reach by anyone[.]
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used by our entire department team to help us all be in constant communication. We are all satisfied by the service and the different ways we can all adapt and use it to our advantages. At the moment we have not experienced any business problems related to the app. The only one that comes to mind is when the network is down. But we have no control over that.
Score 9 out of 10
Vetted Review
Verified User
WhatsApp Business app is used for a lot of communications between clients, colleagues and for store and some new products or promotions. It's a perfect app to send a message or call. [Having] video calling available is also a plus. And that all is completely free. Sound quality is mostly very good. [Another] good thing is that can use it on PC as well.
Estácio Sardeiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had the opportunity to install and configure WhatsApp Business in a school to facilitate interaction between parents, students, teachers, and the school's administration. Specific groups were created, one for each class, according to the level of education, which facilitated the availability of virtual teaching material as well as the monitoring of printed material. It was one of the first tools we applied in this moment of social distancing.
April 30, 2020

WhatsApp Business

Salvatore Tramonte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
January 22, 2020

WhatsApp for Business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
There are so many people who are using WhatsApp Business to communicate. We have many employees and clients who use the application too. WhatsApp Business is used to inform staff and customers of weather conditions, delays, and ward off other calamities. It is also helpful in communicating event information like holiday parties, open enrollment, and wellness fairs.
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