Vonage Communications APIs vs. WhatsApp Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vonage Communications APIs
Score 9.2 out of 10
N/A
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.N/A
WhatsApp Business
Score 8.2 out of 10
N/A
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
Pricing
Vonage Communications APIsWhatsApp Business
Editions & Modules
No answers on this topic
WhatsApp Business
Free
Offerings
Pricing Offerings
Vonage Communications APIsWhatsApp Business
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
Vonage Communications APIsWhatsApp Business
Small Businesses
Telegram
Telegram
Score 8.6 out of 10
Telegram
Telegram
Score 8.6 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.6 out of 10
Telegram
Telegram
Score 8.6 out of 10
Enterprises
Telegram
Telegram
Score 8.6 out of 10
Telegram
Telegram
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Vonage Communications APIsWhatsApp Business
Likelihood to Recommend
7.1
(3 ratings)
9.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
7.2
(2 ratings)
9.5
(4 ratings)
Support Rating
6.7
(2 ratings)
8.3
(4 ratings)
User Testimonials
Vonage Communications APIsWhatsApp Business
Likelihood to Recommend
Vonage
While there are likely a variety of scenarios that would work well with Vonage [Communications APIs (formerly Nexmo)], implementations that need transactional message and response actions are a great fit. Our experience with transactional messaging has been really good and we are continuing to look at opportunities to expand our usage of this part of their service.
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Meta Platforms Inc
By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.
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Pros
Vonage
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
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Meta Platforms Inc
  • Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
  • We can customise messages for different clients such as for vendors, business clients.
  • Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
  • Various options to create catalogue & showcase accordingly
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Cons
Vonage
  • Written documentation and discovery could be a lot better.
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Meta Platforms Inc
  • Scalability is difficult to suggest, and the quality of the links, especially when made on video, should be improved.
  • Traveling with WhatsApp Business is tricky because unable to hold calls, and the app is banned in some countries.
  • It's possible to improve API support and extract the application's satisfaction index.
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Likelihood to Renew
Vonage
No answers on this topic
Meta Platforms Inc
It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.
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Usability
Vonage
The overall usability of Vonage [Communications APIs (formerly Nexmo)] system for message delivery is sufficient for our implementation. Some improvements and additional reporting options in the account administration interface would increase our utilization of the post-delivery data further in order to provide further value-added features for our clients.
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Meta Platforms Inc
Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.
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Support Rating
Vonage
The product feels a bit like a black box since it's built to be an off-the-shelf solution so sometimes it feels like the only way to really understand it is to talk to an engineer directly as the documentation is so-so.
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Meta Platforms Inc
There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
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Alternatives Considered
Vonage
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers. When we have to build a new website we are going to support the solution with Nexmo.
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Meta Platforms Inc
In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
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Return on Investment
Vonage
  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
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Meta Platforms Inc
  • it is simple to communicate with a big group of people at once
  • WhatsApp now has a new tool that allows me to track the location of a buddy or contact.
  • it is compatible with practically every smartphone now on the market
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