A great software that promises a reduction is your DSO and a streamlined view for the collections process
We use Quadient as a collections software for our company. It addresses clients with issues of remitting payments on time. All clients are …
Overview
What is Quadient Accounts Receivable?
Quadient Accounts Receivable, formerly YayPay but acquired by Quadient in 2020, is presented as a complete accounts receivable management platform that gives user's teams more time, more insight, and more control.
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What is Quadient Accounts Receivable?
Quadient Accounts Receivable, formerly YayPay but acquired by Quadient in 2020, is presented as a complete accounts receivable management platform that gives user's teams more time, more insight, and more control.
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- Premium Consulting/Integration Services
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What is Quadient Accounts Receivable?
Quadient Accounts Receivable, formerly YayPay but acquired by Quadient in 2020, is presented as a complete accounts receivable management platform that gives user's teams more time, more insight, and more control.
Quadient Accounts Receivable Integrations
Quadient Accounts Receivable Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(9)
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YayPay has helped users automate tasks and reduce the time spent on repetitive activities. This has allowed for more focus on value-added work resulting in enhanced processes. With email templates, users can easily and quickly send out dunning letters to customers, while tracking responses and open rates.
Moreover, by automatically attaching payment promises to invoices, forecasting has become more manageable, which is a great way to save time compared to manual tracking. With a link that allows customers to access their open invoice directly, users can avoid sending individual invoices while reducing the time-needed electronically.
The software provides an intuitive dashboard that captures all data, making it easy for users to quickly analyze information and resolve any issues with problem accounts. Users have seen faster integrations into daily workflows resulting in human efficiencies and acceleration of receivables since implementing YayPay. While some people have experienced backend internet connectivity issues in some instances, YayPay has been an excellent partner for its users offering timely support and working quickly to address feedback on the product as much as possible.
User-Friendly Interface: YayPay has been praised by many users for being extremely user-friendly and easy to use. Several reviewers have appreciated the software's customizable functions that can be tailored according to their company's unique needs.
Insightful Customer Data: The transparency provided by YayPay regarding payment history and statements has impressed many customers. Numerous users have noted that they appreciate how the software allows them to have clear insights into their customers, which helps them stay on top of their goals.
Automated Workflows: Many reviewers have acknowledged the efficiency and accessibility offered by YayPay's automated workflows. Users appreciate the ease of collecting payments through this feature, as well as its potential to stand out amongst other dunning apps in terms of robustness.
Slow loading times: Some users have experienced slow loading times when searching for a customer, which has caused frustration and delays in their workflow.
Challenges with partners: Several reviewers have mentioned experiencing issues with the credit card merchants YayPay has partnered with, preventing them from using the software to its fullest capabilities.
Limited reporting functionality: Many users would like to see better reporting function within YayPay as they find the current system lacking.
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October 30, 2023
A great software that promises a reduction is your DSO and a streamlined view for the collections process
We use Quadient as a collections software for our company. It addresses clients with issues of remitting payments on time. All clients are put on a workflow to help collect based on the milestone of their aging with our company
- User friendly dashboard
- Ease of use setting up workflows
- Easy to follow aging report to reconcile
- DSO on the front home page
- Being able to tell clients which invoices were applied to for payment application
- More analytical tools
- Decrease in our DSO which was relatively high before
- Ease of use by our customers to gather statements or invoices
- Ease of use platform for all employees
Quadient stacked up pretty well. Pricing was a bit higher than what we wanted to spend; however, based on the value we are receiving in a streamlined product, we pulled the trigger on it. Dunning was a bit more limited and manual process in the collections process so we opted for Quadient.
October 24, 2023
Stay proactive in your receivables process with Quadient
Score 9 out of 10
Vetted Review
Verified User
This is the 2nd company I have brought the Quadient AR tool to. The AR module is a savvy way to manage accounts receivable workflows and customize them to customer preferences. We use it for all of our accounts, many is individually customized ways to provide access to the customers invoices, statements and payment activity in their own time. The tool is especially helpful to our international customers who use the self serve portal on their side without the need of waiting for my team on the PAC NW coast to respond to them. Moving our AR to the Quadient portal drastically changed our ability to receive on time payment and shaved our DSO metrics in half after just 120 days of use.
- Self serve and easy access to customer documents
- provides a full audit of all collection notes for any invoice in a single repository of data
- Allows your collection team to become more proactive on issues than reactive - the automated services Quadient offers remove a lot of the manual human tasks
- Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
- Cash forecasting graphics are unhelpful and can be refined
- DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages
- DSO reduction by 50%
- Made our 150+ days aging nearly non existent
- Write offs drastically reduced - more than 70%
- Tesorio and NetSuite ERP
Very similar to Tesorio - more cost effective but less savvy in forecasting piece. Quadient customer service is A+. Much more functional workflow capability than NetSuite.
10
Cash App, Collections, Customer Support (specifically purchase order acquisition team) & CFO.
3
Basic Accounts Receivable skills only. The team very rarely needs to get our tech admin involved in supporting the system and that is usually to move a customer field from NetSuite into the Quadient tool only. All other tasks invlucing workflow creation, new employee set up, dunning notice creation, customer maintenance and system maintenance are easily done by the team manager.
- Supporting a strong cash flow
- Providing above average service and visibility to our client base
- DSO and financial metric improvements
- Allows the focus of collections to be on more important tasks, like acknowledging dispute issues with customers and resolving them quickly.
- We utilize workflows to acquire post shipment POs with some of our customers.
- Goal creation for the AR team - and ability to monitor stats daily making the team more competitive
- Ease of providing aging information to sales teams to quickly escalate any concerns.
- Tax exemption certificate dunning automation to ensure we always have up to date tax certs without manual review
- strengthen AR team goals (like note and touch qty reviews) to ensure team remains engaged
- Reviewing aging reports and visibility of risk factors
- workflow management for dunning
- Accepting credit card payments
- customer self service
- creating new dunning notices
- Workflow set up for enterprise accounts with different email aliases for different A/P segments (statement email vs invoice email vs inquiry email).