Looking for efficient platform to manage customer queries? Zendesk Talk to your rescue.
March 10, 2023
Looking for efficient platform to manage customer queries? Zendesk Talk to your rescue.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Talk
Zendesk Talk creates an easy platform for us to connect with our customers easily and more efficiently. Our customers try to contact our support team via calls and emails and Zendesk Talk incorporates all these tickets into a single cloud platform - making managing and tracking the requests much easier. Our support team has been working efficiently with Zendesk Talk ever since its installation. Moreover, double action on a single request can be avoided and saves a lot of time.
- All requests (at different time moments) from a single customer incorporated into a single ticket - helping respond to them easier and faster.
- Less customer waiting time.
- easy assigning tickets to those in-charge
- A feature for scheduled automatic replies to customers would be helpful
- During an issue, always directed to FAQ articles and not easy to get in touch with their customer care.
- Much more efficient working of Support team. Work force reduced
- Less waiting time for responding to customer raised tickets
- No requests go unattended
Do you think Zendesk Talk delivers good value for the price?
Yes
Are you happy with Zendesk Talk's feature set?
Yes
Did Zendesk Talk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Talk go as expected?
Yes
Would you buy Zendesk Talk again?
Yes