The latest insights on Zendesk Talk from my experience
June 21, 2022
The latest insights on Zendesk Talk from my experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Talk
Zendesk gives incredible entries to answer tickets quickly with the additional penetrability to team up with partners. It grants us to make ticket numeration, and keep them coordinated, and effectively identifiable. The Zendesk computerized email sent highlight is extremely cool since it assists with holding our customers (in a few different ways) assuming we are away by sending them a mechanized email that we can undoubtedly reanalyze whenever. The stage and UI are not difficult to explore. They offer pretty reasonably evaluating plans with preliminaries as well and incredible client care upholds which will in general be perhaps the main component.
- Overall, it was satisfactory given the product's wealth of features and functions. Obtaining assistance in understanding how to best use the product was occasionally difficult.
- Zendesk is an excellent customer service software that we have been using for the past six months.
- It makes your customers happy because you can communicate with them via text, email, live chat, and social media. The best software because it is available in 40 different languages.
- It just vanishes when you close it, but it could be something I'm missing.
- There are occasional issues with uploading and exporting data. Data is sometimes deleted or lost for no apparent reason.
- Their customer service was appalling. They had a recurring $731 USD subscription set up when we signed up and would not even consider canceling it when we were a day into the recurring payment.
- It's incredible as correlation with different instruments like live chat or Freshchat
- It satisfies your clients you can message, email, live visits, and web-based entertainment.
- There are issues on occasion with transferring information and trading information. At times information is erased or missing for not a great explanation.
Explanations behind switching to Zendesk: It comes up short on cutting-edge customization choices and this doesn't simply turn out for us. The given ticket that executive's arrangement presented by Zendesk is incredible, and it upholds the omnichannel commitment to clients. The Knowledge Base Management framework is one of my top picks, and the announcing abilities are phenomenal.
Do you think Zendesk Talk delivers good value for the price?
Yes
Are you happy with Zendesk Talk's feature set?
Yes
Did Zendesk Talk live up to sales and marketing promises?
Yes
Did implementation of Zendesk Talk go as expected?
Yes
Would you buy Zendesk Talk again?
Yes