Call Center Operations taken care by Zendesk
June 22, 2022
Call Center Operations taken care by Zendesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Talk
Any call center would need telephony software. That is a given intuition. However, many do not understand the real-life problems that we face with it. Zendesk is a real-time life saver and everything is cloud-based. We do not need an office setup or physical machines to manage the telephony. Its real-time transferable option helps in getting the workforce to start their day from any corner of the world. The analytics are out of this world and allows mid-management to understand the core functions around the contact center and improve on dips and downscales.
- Cloud Telephony
- User enagegement and management
- Analytics and data structuring
- Mobility and ease of access
- Pricing
- Product enhancement
- Training for complete new joinees
- Integration support with small fish products as well
- Cost management
- Quality of service
- Seamless connectivity
Do you think Zendesk Talk delivers good value for the price?
Yes
Are you happy with Zendesk Talk's feature set?
Yes
Did Zendesk Talk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Talk go as expected?
Yes
Would you buy Zendesk Talk again?
Yes