An Elephant Needing Dance Lessons
January 23, 2018
An Elephant Needing Dance Lessons
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
ADP offers a suite of capabilities covering cradle-to-grave HRIS capabilities. At our organization, we use ADP Workforce Now primarily for timekeeping and payroll. All employees enter hours worked using Workforce Now. HR and Finance use ADP Workforce Now to manage onboarding, timekeeping, and payroll. We use non-ADP systems for recruiting, LMS, and benefits management.
- ADP handles fundamental payroll well. Payroll is hard to do right, especially if your organization has many kinds of employees and multiple locations. Any issues will be immediately noticed by everyone in the organization who gets a paycheck. ADP handles the essentials decently.
- ADP Workforce Now timesheet entry interfaces are clunky and widely disliked within my organization. Since the timesheet is the only part of the system most people see, it's puzzling to me that ADP hasn't made it their business to deliver a really terrific time entry interface. They haven't. It's awful in all its flavors.
- ADP's engagement with my organization and customer service has been poor. The initial implementation pre-dated my tenure. I found that several important capabilities were half-baked and some time calculation was simply incorrect. When my organization re-engaged with ADP, they've had poor coordination and follow-through, switching account managers three times within a matter of months.
- ADP Workforce Now has had a mixed impact. Timekeeping and payroll are essential functions, and ADP has met that need. On the other hand, the system is clunky, costly, and complex, and has offered no strategic benefit.
Our HR team has not had any measurable time savings. - We see no time savings relative to the prior solution.
- Paychex Accounting Online, Paycom, Paycor, Namely and BambooHR
I did not participate in the selection of ADP Workforce Now. I understand that our organization worked with a less mature system prior, which was unable to handle the fundamental payroll processing requirements effectively.