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ADP is great for payroll
Updated February 19, 2020

ADP is great for payroll

Denise Mangano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Office staff currently uses Time and Attendance. We hope to eventually have all employees on the time and attendance system with ADP as well as have all employees given access. At this time, we are trying to figure out the best and most efficient way to have our technicians and commercial drivers get on board.
We find that the electronic timekeeping system helps reduce errors (not having to manually enter hours worked in a pay data batch). Payroll handling and processing are handled with HR. There are a lot of areas I can't wait to explore, set up and manage using ADP. I just wish I had more sets of hands and more time!
Have had time to review the reporting sections...very nicely arranged.."stock reports" are very helpful!
  • Easy web access.
  • User friendly screens,
  • Customer service availability.
  • Allowing companies to purchase one on one client to ADP handling. I would like a dedicated representative without having to buy up on the platform.
  • Quicker response time when sending an email to the customer service department.
  • Easy access to manuals to print out.
  • Positive - Payroll processing flows.
  • Negative - No one on one assistance, long hold times when calling customer service.
  • Negative - Getting answers to my questions via email.
Our HR team has saved time, but I'm not sure how much. - At this point in time, I am unable to track/measure any success. I believe I can streamline my payroll processing, but need some assistance to do so.
I have had only on the phone training, and it was very helpful and worked!
Successful changes!
  • na
  • na
None at this time.
None.
Some support staff are more knowledgeable than others. When having an issue, it would be nice to work with the same ADP representative from start to finish.
Everyone is very friendly and has answers to my questions.
I never have to end the call without a solution to my problem.

ADP Workforce Now Feature Ratings

5.1
Employee demographic data
4
Employment history
7
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
5.0
Pay calculation
5
Support for external payroll vendors
5
Benefit plan administration
5
Direct deposit files
5
4.0
Balance details
4
5.0
View and generate pay and benefit information
5
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
6.0
Notifications and Alerts
6

Using ADP Workforce Now

2 - Assistant HR.
2 - Day to day operations as it relates to payroll.
  • payroll information
  • centralized information platform
  • manager needs historical payroll information on an employee
  • employee needs information on past payroll
  • onboarding
  • recording of time off other than vacation or sick time
I am not in the process of seeking payroll elsewhere.

Evaluating ADP Workforce Now and Competitors

Not Sure
  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Ask about more hands on with ADP support.
Find out about all platform options before selection is made.

ADP Workforce Now Implementation

Didn't go as smoothly as I had thought it would.
  • Implemented in-house
  • learning a new system
  • having a dedicated person training - multiple ADP staff, sometimes something explained by one representative was different with another

ADP Workforce Now Training

  • no training
The customer service team was very helpful.

ADP Workforce Now Support

No issues at this time.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I had a tax issue with a new state set up.
I called ADP and with the help of the customer service department and the tax deparrtment we were able to figure out the "%" rate and why ADP wasn't showing up on the State of Mass. website as the third party administrator.
The issue was resolved rather quickly and the tax issue was resolved.

Using ADP Workforce Now

As mentioned previously, some information is hard for me to locate, reporting systems are not easy for me. would like to see more reporting wizards.
ProsCons
Like to use
Easy to use
Consistent
Quick to learn
None
  • time card approval
  • menu accesses and location of employee information
  • reporting templates
  • historical information for past w-2's.