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ADP WFN ROCKS!!
Updated February 19, 2020

ADP WFN ROCKS!!

Heather Kaiser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It's currently being used for payroll, HR and benefits. We also use it for employee self-service for accessing paychecks, making changes such as address, taxes, dependents. We also open it up for open enrollment to eliminate paper.
  • Everything so far goes very well. I just wish that more of the communications to the employees were more automatic and detailed such as when it's time for a newly eligible employee to enroll in benefits, etc.
  • Could use more set up functionality such as newly eligible.
  • I wish it would utilize more drop down boxes.
  • It saves so much time having everything integrated.
Overall, the training for instructor-led is wonderful. They are very thorough.
I love the fact that you can add modules based on your company's needs.
  • none
I've always been a customer of ADP because their software is always up-to-date and customer service is out of this world!
ADP WFN definitely suits our needs at this time.

ADP Workforce Now Feature Ratings

8.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
6
9.0
Pay calculation
10
Support for external payroll vendors
6
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
5
Asset Management ()
Not Rated
6.3
Report builder
7
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
9.0
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Applicant Tracking
9
Notifications and Alerts
9

Using ADP Workforce Now

400 - Human Resources, Managers, Employees
3 - Practioners
  • Recruitment
  • Payroll
  • I create alot of custom fields to capture information from a module we don't have yet.
  • Performance
ADP is consistently upgrading on a frequent basis, taking into consideration customer feedback.

Evaluating ADP Workforce Now and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I would probably still utilize ADP because as I've mentioned, consistently upgrading software, customer feedback, dedicated team

ADP Workforce Now Implementation

It was so long ago that I don't remember implementation.
  • Implemented in-house
  • I don't believe there were significant issues.
  • We've been a customer since 1999 so if we had issues, they were taken care of.

ADP Workforce Now Support

I've had nothing but great results when I call in for support. If the support person doesn't quite know the answer, they will put me on hold and ask another support person or call me back.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
I'm amazed at the benefit functionality of this software. The information that it captures to streamline processes it amazing!

Using ADP Workforce Now

Everything is integrated so one thing feeds into another and eliminates the multiple data entry.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Benefits
  • Trying to figure out the layout of some reports
  • Enterprise eTime