ADP Workforce Now from a new user's perspective
Updated September 08, 2021
ADP Workforce Now from a new user's perspective
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
I use ADP Workforce Now for timekeeping and to process our payroll. We are a manufacturing plant so ADP Workforce Now is used for all of our employees. The biggest problem that is solved is the ability to keep accurate track of our time and it avoids the old punch cards.
- Accurate tracking of time and attendance
- One system for timekeeping and payroll
- Simple self service options for employees
- Ease of Use
- There is alot to learn and instructions are not very clear
- Using the time clock can be frustrating for older employees
- Relying on the bridge for answers can be frustrating
- ADP Workforce Now is much cheaper than previous payroll so an automatic ROI.
- Self-service for the employees reduces the workload on HR another example of ROI.
- none
We have not integrated other systems with ADP Workforce Now.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
Yes
Did implementation of ADP Workforce Now go as expected?
Yes
Would you buy ADP Workforce Now again?
Yes
ADP Workforce Now Feature Ratings
COVID-19 Response
The biggest help workforce now did during Covid 19 was the ability to generate the needed documents for the PPP loan. Reports were easy to find and all of the information was clear for the process. When our bank asked for clarification, I was able to reach out to customer support and all of my questions were taken care of.
We were fortunate to continue to work as an essestianl service but the loan assistance and the loan forgiveness paperwork was valuable. We were able to secure our PPP loan and we achieved 100% forgiveness thanks to the supporting documentation.
Some of the information was usefull but it was not important in the decision making. We were able to continue to work during the covid shut down and we made adjustments to the schedule. I did not find information that was relevant to our situation or the needs of the employees during this time.
We offer limited use of the self serve option for the employees. The employees are all able to update their contact information and tax information as well. We do not use the self serve option for new hires since I prefer to use hard copies for applications and then I can upload all of the information into workforce now. The ease of use for self serve options is convienent for the employees
Using ADP Workforce Now
1 - HR
- Payroll
- Time and Attendance
- Vacation and Leave Policy
- Payments to vendors
- Tracking hours worked for projects
- Cost of Labor for certain jobs
- Payroll for outside vendors
- Time and attendance of contractors
Evaluating ADP Workforce Now and Competitors
Yes - Paycor. We were using paycor for our payroll but the cost was higher and we were unable to use the other software to pay vendors from our account. The time and attendance is easier to navigate and schedules are easy to create and adjust. The company will not go back to another payroll company after finding ADP.
- Price
- Product Features
- Product Reputation
The price for the service was much cheaper than both Paycor and Palocity. Each service charges per employee and the rate that ADP offered is much better. We had discussed the charges with the previous companies and they were unable to match what ADP was able to charge for a better service.
If I had to go thru the process all over again I would stress to see how the software worked and to have an example of how friendly it is to work with. Most payroll works the same way but the differences in how the user is able to work with the software that makes the biggest difference.
ADP Workforce Now Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success Quick Initial Response | None |
We did not purchase premium support. The support that is provided by Client Loyalty is sufficient to resolve most of my concerns. I have not had a problem yet that can not be addressed by my support team so the need to purchase more support would not seem to be cost effective.
I needed help with bonus checks and I was able to call the support center. Not only did they answer my question, they were able to make a seperate payroll for bonuses with taxes paid. I am now able to create bonus checks with no issue and will continue to use the same way
Using ADP Workforce Now
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Time and Attendance
- Setting schedules
- Vacation and sick time accrural
- payroll processing
- Fingerprint recoginition
- Time keeping for missed punches
Yes - The mobile interface is good for self service. Employees are able to view or update their personal information. In addition requests can be made for time off and vacation. The mobile app also alows for clock in and clock out of the shift. If the schedule has been set up, an employee can see their upcoming schedule.