ADP - the good, the bad, and the painful
Updated January 25, 2022
ADP - the good, the bad, and the painful
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
ADP Workforce Now is being utilized by my company for payroll, benefits administration, timekeeping and general HRIS. The bundled products allow us to utilize one product and software which allows for quicker training for new users and an ease of troubleshooting when an issue arises. The product also has onboarding and recruiting capabilities, and many additional features for added cost.
- Custom Reports
- Payroll Preview and auditing access
- EDI files connecting to outside vendors (medical, 401k, etc.)
- Reporting can come from several different "buckets" of data
- Customizing fields
- We had to implement the software twice and are still finding errors from the set up
- Benefits Vendors (Kaiser, UMR, VSP Vision, Dental)
- Greenhouse Recruiting
- Voya 401k
- Sterling HSA/FSA
- EdenRed Commuter Benefits
The integrations have all be very easy and simple. Basically, I worked with the ADP rep and vendors to map the data needed by both parties and ADP set up the rest. Easy peasy!
We selected ADP due to its value and included capabilities. I find it to be very similar to the majority of the major payroll providers and in hindsight [I] am not sure this is the route we [should] have gone. If you have a robust HR/Payroll team, I think the product is fine, but as a single payroll processor for almost 1K employees, I do not find the software manageable.
Do you think ADP Workforce Now delivers good value for the price?
Yes
Are you happy with ADP Workforce Now's feature set?
No
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
No