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I really want this to work
July 03, 2023

I really want this to work

Zenya Gallagher | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

In my experience, we have not had a smooth implementation, and there has been a concern at every turn. I am finally in contact with the 5th or 6th person who claims that will help figure out the issues - this is after 4 years
  • Welcome page
  • Payroll support
  • I think it is too confusing
  • too many tabs/options
  • Tax issues
  • Clear HRIS function
  • Can tell at this time
From my experience, I am just not comfortable with this implementation
  • none

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

Lately I am getting answers but has been difficult
I am not sure how to answer this at this time

ADP Workforce Now Feature Ratings

6.0
Employee demographic data
6
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
6
7.5
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
7
Reimbursement management
Not Rated
7.7
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.5
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

Nothing to mention really
They guided our financial department and there were no concerns - our auditors did most of the work
Didn't use them
Did not make a difference

Using ADP Workforce Now

90 - Marketing and Advertising
2 - HR and systems skills
  • HR
  • Payroll
  • None
  • Onboarding
  • LMS
  • Employee Recognition
  • Performance
I am just not comfortable with the product anymore

Evaluating ADP Workforce Now and Competitors

Yes - TriNet
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Was not a good implementation and as a result we have not used all the products that we pay for
I would not have gone with ADP - A small company may have given us the proper implementation and support

ADP Workforce Now Support

ProsCons
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Slow Resolution
Need to explain problems multiple times
I have no idea what that is
Yes - too many to count - should be in my history
there have been many times - but here is the issue- WHY do I have so many issues? When I call they are fine, but I am in a spot where I am not sure what I even have and what tools I am not using- plus I am not comfortable so most are still manual
I am paying too much for a product that is not being fully utilized -

Using ADP Workforce Now

so complex and too many option and have no idea where things are - terrible
ProsCons
Like to use
Technical support not required
Familiar
Unnecessarily complex
Difficult to use
Inconsistent
Slow to learn
Cumbersome
  • some HR functions
  • Tax
  • Recruiting
  • Set ups in general
Yes - No one uses it