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I'm a big fan of ClickUp, even with its current limitations
July 27, 2022

I'm a big fan of ClickUp, even with its current limitations

Salah Boukadoum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp for everything at our company. We manage all our projects, maintain our corporate calendar, manage controls, track permissions, run our CRM and lead management, training, workflows, track invoices and receipts, track our agreements and legal obligations.

Anything that needs to be done or tracked goes in ClickUp. Anything that needs to be stored goes in SharePoint. That covers almost all our activities.
  • Great at maintaining lists and information items.
  • Great at search.
  • Great at connecting items to people.
  • Very open paradigm that lets you design your own way of working.
  • Relationships between items is not mature yet.
  • Calculations are almost nonexistent - you can't build new information from existing field data except on a very rudimentary basis.
  • Weak integration with email.
  • It's a game changer for us. We have tried many tools and this is the one that got our whole team on board.
  • We use ClickUp every day all day to manage just about everything we do.
  • One downside is that ClickUp automations are expensive if you use more than the included allocation, and it does require automation at scale. So expensive that it was cheaper for us to automate from the outside by using the API. I wish they would correct this business issue.
The more we use ClickUp, the more we use ClickUp. It's replaced many spreadsheets, documents, and paper tools for us. One of the main important features for us is that search is excellent in ClickUp. It enables us to find things that others have been working on fairly independently.
We have moved most everything other than document storage into ClickUp, and that's only because we use SharePoint and rely on its collaborative editing features. We don't use any other project management tools anymore, and we have moved much of our administrative functions into ClickUp as well.
ClickUp has a very large feature set and doesn't force you into any particular paradigm. Its user management and overall architecture of Space - Folder - List - Task works really well for many, many use cases. It's flexible enough to get something started very quickly, and has enough infrastructure to manage more complex workflows. It doesn't force you to think about your goal as a project or any other kind of paradigm in particular, so you can use it for many types of situations - from lists to flashcards to process tracking to project management.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Do use this for everything you need to keep track of. It can be used for project lists, information lists, flash cards, tracking, anything.

Although we do use ClickUp for our CRM, it doesn't do a good job of integrating with email. We have to manually manage getting emails into the system and connecting them to people/entities.

The support team is excellent - you can get an answer on anything very quickly, and they address their bugs quickly.

There is a decent API, so if you need automation you can create it.

ClickUp Feature Ratings

Project Management
7.8
Task Management
9
Resource Management
9
Gantt Charts
8
Scheduling
8
Workflow Automation
7
Team Collaboration
8
Support for Agile Methodology
9
Support for Waterfall Methodology
8
Document Management
8
Email integration
5
Mobile Access
7
Timesheet Tracking
8
Professional Services Automation
7.0
Project & financial reporting
7

ClickUp Support

You can always reach support, and a real person will either answer your question or get you an answer.

They are innovative and helpful in their support - they will send you a video of how to do something, automatically add your request to the feature request list, and automatically submit bug tickets. The whole ClickUp product was basically built on user input, and support really mirrors that culture.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we don't need it.
Yes - Yes, they take bugs very seriously. They track them down, repair them, and send you updates.
Honestly almost all my support experiences have been exceptional. On more than one occasion, I have gotten a custom video to show me a workaround for a problem made by the support person just for my situation. I've copied that technique now for our own company when we provide support.

Integrating ClickUp

It has a good API, it has decent automations, and you can email to lists and tasks.

Downsides: automations past the included amount are very expensive. They need custom fields integration in email.
  • AWS Lambda
  • Microsoft Outlook
We submit all our email to a ClickUp list so that it can be sorted, organized, and managed
  • API (e.g. SOAP or REST)
ClickUp automations
I didn't run into any unexpected obstacles. The API is rate limited so you may want to plan your approach if you will be interacting with large numbers of tasks in a short period of time.

Upgrading ClickUp

Yes - Upgrades are frequent and automatic with ClickUp. I've never had any negative experience with an upgrade.
  • There are continuously new features.
  • Every update has a list of new features that were added or bugs that were fixed.
  • ClickUp chooses their roadmap based on user input, and several of the requests that I have made have become features.
  • You can see on their public board what features are planned.
  • Most upgrades have provided some feature that has benefitted us.
Yes - We went from Free to Pro right away.