Item: ClickUp
Rating: 10
Author: Lucero Rodríguez

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

Basically, it is used for all our processes in all areas, be it HR, administration, finance, sales, etc. Solve problems with the organization's access to information.

Pros and Cons

Pros

Easy to use.
It is an intuitive application.
Facilitates the ordering and storage of information.

Cons

Maybe more language options.

Return on Investment

Communication, order, and control of the processes in each area have greatly improved.

Collaboration

A lot, we can all be in the same channel with some pending and it seems good to me that permissions are given to those who can or cannot see certain tasks.

All-in-One Productivity Platform

It has been very satisfactory. We have order and control, automating what was done on different platforms or systems in one.

Alternatives Considered

Breezy HR and Salesforce CMS

It is very good since it concentrates everything in one place.

It helps me a lot with information control and organization of processes; you see each update in the system; it is a cloud but very well organized and easy to use. Perhaps in very small companies or one-step processes, it would not be as functional.

ClickUp Feature Ratings

Using ClickUp

Users and Roles

300 - Organizador de todos los procesos de todos los departamentos desde direccion administración comercial finanzas etc

Support Headcount Required

1 - Esto lo hace el administrador de la cuenta en nuestra empresa.
Me parece que todo se ha hecho de manera exitosa y amigable
No hemos tenido temas pendientes que se hayan quedado sin respuesta o seguimiento

Business Processes Supported

Administración de tareas
Tareas conjuntas con las areas
Administración de tareas simultáneas de varias personas en una misma
Calendario y poner fechas fin y recordatorios

Innovative Uses

El diagrama de gant
Recordatorios exactos
Personalización de sistema

Future Planned Uses

Administración de tareas
Seguimiento a procesos
Métricos de actividades

Likelihood to Renew

Nos ayuda mucho en la administración de las tareas, temas pendientes es muy amigable el sistema y personalizarlo es sencillo
Todos podemos ver el avance y dar seguimiento puntual a las tareas

Evaluating ClickUp and Competitors

Products Replaced

Yes - Teníamos un sistema propio así como uso de drive para tareas
Este sistema es muy completo y al ser en tiempo real nos ayuda mucho

Key Differentiators

Cloud Solutions
Integration with Other Systems
Ease of Use

Que todo esta en nube todo es en tiempo real y todo podemos ver el avance los temas qie faltan etc siempre esta todo actualizado y pode ps ver información verifica y en tiempo adecuado

Evaluation Lessons Learned

Todo nos parece muy bueno y su tuvimos excelentes resultados

ClickUp Implementation

Implementation Rating

Ni participe activamente

Implementation Details / Implementation Partner

Implemented in-house

Ajuste al cambio

ClickUp Training

Training Types Used

Online Training

In-Person Training

Online Training

METROuy buena y facil

ClickUp Support

Support Rating

El administrador hñse ha comunicado y la respuesta siempre ha sido buena y rápida

ClickUp Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response

Premium Support

Me parece que si por pa cantidad de usuarios y tareas que se realizan

Using ClickUp

Usability

Me parece un excelente sistema para trabajar es amigable esta en la nube siempre está actualizado tenemos toda la información de primera mano a la vista de todos los involucrados

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None