If you have a need for speed, trust CloudFlare and you will be pleased!
Updated August 19, 2021

If you have a need for speed, trust CloudFlare and you will be pleased!

Ramon Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cloudflare

We started using CloudFlare to supplement our hosting needs due to attacks we were having on our site which were slowing it down. This caused lost revenue and problems for our users.
  • It is very easy to setup and modify if needed.
  • They have tons of other features on the paid version that allow you to make your website even faster.
  • They keep your site live by serving cached version, even if your site is down (paid version only).
  • I have never even had to call them for support, ever. I think that speaks for itself. If you need a CDN that is going to just work 100% of the time and save you time and money, they are the way to go.
  • When you have an ecommerce site, being able to have it live is like the lifeline of your company. A slow website makes less money, a website that is down makes no money. Previous to CloudFlare, our website would sometimes grind to a halt or go down, losing us several thousands a day. This is a thing of the past now and we are very happy that we adopted their services.
  • The speed features on their service are also a nice feature as well as firewalls for specific countries.
We did not use any other services for this as we know and understand that CloudFlare is the leader in the industry and we wanted the best setup possible. They also came highly recommended from our hosting company. So not too much to comment on here.
It is very good for any large sites that are vulnerable to attacks from malicious users that could slow down the site. Also for ecommerce sites that cannot afford to be down for any amount of time. If speed is a top concern, then their premium and free versions are worth a shot so that you can test out their speed features to make your site even faster.

I don't think I have ran into any issues that they could not solve or help out with, so I can't think of any areas that are weak points for them.

Cloudflare Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
To me the best customer support is when you don't even have to contact them at all because their product just plain works, all of the time. I love using my Cloudflare service and one of my favorite parts is that I have never had any bugs due to the service itself. It actually solved a problem of our site going down due to attacks from competitors and it allowed us to block traffic from countries which we did not serve that were sending malicious traffic.

The only times I ever had to contact support was just for general question about features and services. The responses were always fast, through and only required me to reach out one time to get the responses that I needed.

I have used the service ranging from free to the $200 monthly Business plan. They all worked great and support was fast and easy regardless of the plan. But again, the part that I love the most is that the project just plain works so contacting support is hardly an issue, if ever, which I absolutely love.

Using Cloudflare

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Caching
  • Image compression
  • Rocket loader
While there are some parts of the service that can be tricky to implement if you have a very custom site, like holepunching for cache, for the most part, the service works very well out of the box and is easy to use.