Overall Satisfaction with GoTo Connect
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
- The admin experience is easy
- We can onboard new users fairly quickly
No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the tools included in the system other than basic phone service as we have found other 3rd party tools more useful and efficient for day-to-day useage.
I find both of these options more modern and easier to use. These options also integrate more easily into our urrent workflow and provide more timely updates. These options feel like they are focused on being able to integrate into smaller organizations an not as focused on call centers or other sales oriented organizations.
Do you think GoTo Connect delivers good value for the price?
Not sure
Are you happy with GoTo Connect's feature set?
No
Did GoTo Connect live up to sales and marketing promises?
No
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
No
GoTo Connect Feature Ratings
Using GoTo Connect
50 - IT Operations, Development, Technical Services, Research, Communications, Other.
1 - The skills required are not significant. Some basic IT skills are likely enough to get the basics done. It doesn't require a high level of skills, but understanding a little networking will certainly help. Being able to take time to read the instructions and help will go a long way. Otherwise most of the skills required are basic IT skills and training skills.
- Ease of Use
- Other
The single biggest factor was a recommendation from the organization that helps provide us with some networking support. They use it for themselves and are very familiar with it. Based on their recommendation we went with it. However, after using it for several years I don't think it is really geared towards simple organization with limited needs but rather towards call centers and sales departments.
- basic calls
- message taking
- sms abilities
- We are using for everything we need
The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new people into the call
I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple needs are met by inbound and outbound calling.
Evaluating GoTo Connect and Competitors
I would look at other competitors such as Zoom and Microsoft. We found that people really don't like goto meeting as a conferencing solution. They would much rather use zoom or teams. They are easier to use and integrate better with the software that they already use. Additionally, goto's interface can be clunky and unintutitve.
GoTo Connect Support
Pros | Cons |
---|---|
None | Poor followup Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Nope. It was just too expensive for a small organization. Plus, I shouldn't have to have premium support to get my issues addressed or get a timely answer.
Using GoTo Connect
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Not well integrated Inconsistent Cumbersome |
Yes - The best that I can say is that it works. I have many issues with it. It is not a great interface. I can get what I need done, but, it's not the type of thing I really want to use. I prefer not to use it if I don't have to.
- answering a call
- creating and editing a dial plan
- nothing else jumps out
- adding other users into a call
- transferring calls
- integrating with addressbooks