Happy GoTo Connect Customer

We use GoTo Connect for our main phone system, online meetings, and contact center. One recent problem we have with GoTo Connect is the ability to remove old contacts/ employees from the directory from the admin side. I would also like to have a notification sent to me if someone joins my meeting room before I join. I would like better AI notetaker options. We currently use a third party service, but it would be nice if GoTo Connect offered this service.

I think the phones are great. The meetings have improved a great deal over the past few years. I think there's some catching up to do when considering other meeting apps available, but it works for us at the moment. We have been considering switching to other meeting platforms based on the features and integrations available that would save us time. The messaging is just ok... I would love to see some improvements here. Some employees miss the notifications from messages. It does not work the same for everyone. It's not as user friendly.