KnowBe4 Is Not Perfect But It Is Very Useful
Updated July 09, 2022
KnowBe4 Is Not Perfect But It Is Very Useful

Score 8 out of 10
Vetted Review
Verified User
Software Version
Training Access Level III (Diamond)
Modules Used
- Kevin Mitnick Security Awareness Training
- The Security Awareness Company Content Library
Overall Satisfaction with KnowBe4 Security Awareness Training
We use KnowBe4 to raise the level of IT security awareness for our 800 staff. We conduct onboarding training and quarterly refresher training and/or phishing tests.
Pros
- Relevant training for real-world threats
- Pricing.
Cons
- Some training uses stereotyped characters which some find offensive.
- Phishing tests report false positives, especially with Gmail which is our organizational email platform.
- Counting out false positives, the phishing failure rate has declined.
- The overall awareness of the organization is greatly increased as our helpful staff gets many more inquiries than we used to about whether an email or website is safe. This is likely a function of KnowBe4 training and general technology awareness -- but KnowBe4 certainly is a significant factor.
Our evaluation was year's ago so it is not relevant.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
The expanded content has allowed us to conduct more frequent training as we did not want to be repetitive.
Not all our users are in Active Directory so our user management is done with file imports. It works well enought
Training completion rate. Phish failure rate.
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Compliance Plus
We have not used these trainings.
N/A
N/A
KnowBe4 Security Awareness Training New Features
Not all employees are in AD so we do not use AD. We may elect to use SAML connected to our Google Workspace platform in the future.
AI Driven? Who knew? :-)
Evaluating KnowBe4 Security Awareness Training and Competitors
- Price
- Product Features
- Product Usability
Value which is price, features and usability. All three were considered.
Would not change.
KnowBe4 Security Awareness Training Implementation
- Implemented in-house
Change management was a minor issue with the implementation
- Getting management backing to require employees complete the training
KnowBe4 Security Awareness Training Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Problems left unsolved |
We have the support which comes with the Diamond platform. I do not know if that is premium or standard support.
Yes - No and it is still not resolved after at least a year. The issue relates to false positives on phishing tests.
Using KnowBe4 Security Awareness Training
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Overall look and feel
Comments
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