KnowBe4 Is Not Perfect But It Is Very Useful
Updated July 09, 2022

KnowBe4 Is Not Perfect But It Is Very Useful

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • The Security Awareness Company Content Library

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 to raise the level of IT security awareness for our 800 staff. We conduct onboarding training and quarterly refresher training and/or phishing tests.
  • Relevant training for real-world threats
  • Pricing.
  • Some training uses stereotyped characters which some find offensive.
  • Phishing tests report false positives, especially with Gmail which is our organizational email platform.
  • Counting out false positives, the phishing failure rate has declined.
  • The overall awareness of the organization is greatly increased as our helpful staff gets many more inquiries than we used to about whether an email or website is safe. This is likely a function of KnowBe4 training and general technology awareness -- but KnowBe4 certainly is a significant factor.
Our evaluation was year's ago so it is not relevant.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


The expanded content has allowed us to conduct more frequent training as we did not want to be repetitive.
Not all our users are in Active Directory so our user management is done with file imports. It works well enought
Training completion rate. Phish failure rate.
The breadth of training courses offered is very good. If the phishing testing did not produce false positives, I would rate KnowBe4 a 10.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Not Rated
Training Gamification
Industry-Specific Security Training
Not Rated
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability
Not Rated

KnowBe4 Compliance Plus

KnowBe4 Security Awareness Training New Features

Not all employees are in AD so we do not use AD. We may elect to use SAML connected to our Google Workspace platform in the future.
AI Driven? Who knew? :-)
Administering the system is straightforward and intuitive.

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Price
  • Product Features
  • Product Usability
Value which is price, features and usability. All three were considered.

KnowBe4 Security Awareness Training Implementation

Make sure management supports security awareness training and is willing to allocate staff time to do the training and management effort to follow up with those not taking the training
Change management was a minor issue with the implementation
  • Getting management backing to require employees complete the training

KnowBe4 Security Awareness Training Support

Kept well informed
Slow Resolution
Problems left unsolved
We have the support which comes with the Diamond platform. I do not know if that is premium or standard support.
Yes - No and it is still not resolved after at least a year. The issue relates to false positives on phishing tests.
The inability to fix the false positives with phishing testing.

Using KnowBe4 Security Awareness Training

Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Overall look and feel