Thoughts on Mavenlink after 2 years...
Updated November 11, 2022

Thoughts on Mavenlink after 2 years...

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kantata Cloud

My company offers our proprietary marketing SaaS solutions to other businesses and we use Mavenlink to manage implementation projects. We use it mostly in one department - professional / client services and it is deployed across the globe as we have 15 offices worldwide. Mavenlink is integrated with Salesforce and it allows us to instantly create projects from templates as soon as a new opportunity is closed. Since we started using Mavenlink, our projects are moving quicker and customers are happier. In addition to that, we are able to track resource utilization and make hiring decision better better. All our projects are very transparent and organized so no stakeholders have to question the status of their projects at any time. That builds trust and creates a better collaborative environment with our clients.

Pros

  • Friendly user interface - very modern and clean, easy to use even for a non-experienced project managers or clients. It also comes with a mobile app and even browser add-ons.
  • Robust feature set - variety of alert settings, project templates, permission system, detailed analytics and reporting, billing, estimates, and planning modules.
  • Integrations - Salesforce, JIRA, and many other which is possible thanks to Mavenlink API.
  • Customer service - very helpful and available 24/7. Easy to access from the user interface which is great.

Cons

  • Task management - not easy to copy/paste tasks and milestones within the same project, can't select multiple tasks to do some mass changes/actions.
  • User interface significantly slows down once you have 30-50 tasks expanded. Also, default view is "collapsed" and you have to "expand" milestones and tasks one by one in a project.
  • User permission system is there and pretty good but not always intuitive. It's not easy to move people from between two participating project parties or switch leads (you have to demote existing admin and make someone else an admin first).
  • Managing multiple projects
  • Salesforce Integration
  • Client-facing access
  • Project templates
  • Projects take less time to complete than before because both parties can see what is left and collaborate in one space.
  • Customer satisfaction and NPS are higher because of projects' transparency, pace, and quality.
  • Employee onboarding time and frustration levels reduced since Mavenlink is easy to use and teach.
We have evaluated about 15 different project management platforms and narrowed down our list to only five (Celoxis, Sciforma, Podio, Mavenlink, and Teamwork). Other solutions we evaluated were not able either to meet our vendor security requirements or were not flexible in pricing (or had costly integrations and add-ons that we needed but they were not included). Other reasons were lack of 24/7 and multilingual support, only one user interface language (English, but we needed French, German, and more), absence of a dedicated account manager from a vendor, and overall user experience.

Do you think Kantata PS Cloud delivers good value for the price?

Yes

Are you happy with Kantata PS Cloud's feature set?

Yes

Did Kantata PS Cloud live up to sales and marketing promises?

Yes

Did implementation of Kantata PS Cloud go as expected?

Yes

Would you buy Kantata PS Cloud again?

Yes

Mavenlink is perfect for software integration and deployment projects. We have evaluated other tools like Celoxis, Sciforma, Workfront, Pro Workflow, Eclipse, and others against our criteria list and so far Mavenlink score the highest. I wouldn't recommend Mavenlink in case you are doing software development projects since it's not the best for issue tracking (maybe look at JIRA or Redmine).

Kantata PS Cloud Feature Ratings

Using Kantata Cloud

100 - Project managers and Solution Architects
2 - API engineer + IT systems admin
  • Project Management
  • Professional Services

Evaluating Kantata Cloud and Competitors

  • Price
  • Product Features
  • Product Usability
Great feature set - covers 95% of needs for large scale software implementations.
Won't change anything.

Kantata Cloud Implementation

No, it was more or less a breeze
  • Implemented in-house
Yes - 1. Initial implementation
2. 3rd party Integrations + custom reports
Change management was a big part of the implementation and was well-handled - Everything went smoothly
  • Some trouble getting custom reports done

Kantata Cloud Training

  • Online Training
  • In-Person Training
Great trainer and enough sessions to go over the app!
Detailed and informative, lots of resources.

Kantata Cloud Support

Every time I needed support I got it quickly via chat or found it in the help portal.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, I didn't exist at the time.

Using Kantata Cloud

Really easy to use, the only challenge is when you need to update 100 tasks or clone them at once.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Collaborate in the project feed
  • Check task / milestone status
  • Invite external users
  • Copy/update hundreds of tasks at once
Yes - It... exists.

Kantata Cloud Reliability

This software can serve any size of organizations from small to enterprise.
In 5 years, it was down maybe twice but for a short period of time.
Overall, it's quick. If you have a huge project with 20 milestones and 200 tasks, the UI might be a bit slow (but you also need a fast laptop/computer!)

Integrating Kantata Cloud

  • Salesforce
Pushing new opps into projects
  • API (e.g. SOAP or REST)

Relationship with Kantata (Kimble + Mavenlink)

Great sales team (Alex Epling) - answered questions quickly, presented the product without overpromising, and stayed on top of the process.
The team was always available when we had question or needed help.

Upgrading Kantata Cloud

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