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Great price, great support team.
March 14, 2017

Great price, great support team.

Matthew P Rausch | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Namely

Namely is being used across the entire organization for PTO management, performance reviews, "shout outs", light organizational development, viewing paystubs and W-2s (we use Namely payroll as well), headcount and salary reporting, the onboarding add-on, benefits portal, and API integrations to internal reporting categorized by billable/non-billable and salaried/nonexempt folks on our teams.
  • The onboarding piece is probably the strongest. Our new hires are able to enter their HRIS framework profile data, as well as read and sign electronically for our handbook, COBRA statement, NDA, and security/privacy policies.
  • Easy to look at...we've used some products in the past that didn't have a good user experience, which leads to non-usage for my technically proficient team.
  • The shout-outs on the main page are great, as folks can clearly see anniversaries and birthdays and comment accordingly.
  • The integration from Namely HR to Namely Payroll is lacking. There is no PTO nor salary update feeds between the products.
  • The reviews aren't intuitive for usage for peers and managers. It would be easier if there were clear links for these employees to click as opposed to looking for the appropriate screen to provide feedback.
  • The API isn't the easiest to use, and there are some components lacking that require development.
  • Compared to our last HRIS, Namely gains far more users internally because of the user interface.
  • We continue to review external review software that provide micro feedback, employee-generated reviews, and compilation of review data in a readable and presentable format while we use Namely's. Namely's performance review is useful, it just doesn't meet all our needs today.
  • The reimbursement portion of Namely's payroll is valuable to us, so we don't have to cut separate expense checks. We pay bi-weekly and the payroll requires about 30 minutes of work every two weeks for our 75 employees to verify PTO and salary updates, as those don't feed from Namely HR. Not bad, but it seems like it should be higher on the priority list of future releases.
  • The initial implementation of Namely was really easy, compared to the four other implementations I've been through. The support team was available whenever we needed to ensure accuracy.
Simply put, Namely met the most needs from our list for the right price. The team was great (we miss Regina) during presentation and implementation. TribeHR didn't have the review process according to anniversary dates, which we need. Proliant didn't have the right API availability, Namely has a far better UI than Paychex. Bamboo was the closest, but at the time didn't have all the product integrations we need for our ATS, benefits portal, and internal reporting software.
Namely is an affordable HRIS and payroll system (we use both). The integrations may be lacking, but to have two different brands for these products would add only more difficulties into the mix. Folks can clearly see their paystub links on the main page, which then takes them to a different screen for paystub and W-2 viewing. The 1095 and 1094 programs are very helpful to use (not cheap, though), and the support team guides you through them at all hours of the day or night to make sure they are timely. I really appreciate that. The onboarding feature is our favorite right now, as it eliminates 30-40 pages of paper for each person we bring on board meltmedia.

Namely Feature Ratings

7.0
Employee demographic data
Not Rated
Employment history
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
7.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
2
Direct deposit files
10
Salary revision and increment management
5
Reimbursement management
8
6.7
Approval workflow
4
Balance details
7
Annual carry-forward and encashment
9
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
7
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
6.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
4.6
Performance plans
7
Performance improvement plans
4
Review status tracking
3
Review reminders
5
Multiple review frequency
4
Not Rated
Candidate search
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

Evaluating Namely and Competitors

Yes - It replaced Paychex, which we used for both HRIS and payroll. The user interface is far friendlier with Namely, the reporting is more usable, and while there is room for improvement on intuitive uses of the performance review process, we use it because it is far easier than what we were using.
  • Price
  • Product Usability
  • Positive Sales Experience with the Vendor
The price was less than what we were paying, we received more and better features, and the support during implementation was outstanding.
The best way to discover what your actually company needs are is to use a product. I don't know that we would change anything if we were to go to the market for a new HRIS search.

Namely Support

They have always (3 years worth) been extremely responsive and will escalate it on their own if they don't have an answer.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No
I don't know if it is available, and I certainly don't need it with the support I get from Namely.
Regina Villegas is the reason we have Namely in the first place. She worked night and day to ensure we were the happiest with implementation, and jumped at the chance to meet us when we were in NYC.