A good choice
Overall Satisfaction
Pros
- It allows us to connect with our customers and vendors.
- It provides us with the means to handle more calls than we could before.
Cons
- We have been a little disappointed with the amount of service interruptions and the communications to us during those outages.
- Although this service costs us more per month than our PBX system did, we are actually handling more calls at a time that generate more sales per day. No quantifiable numbers.
Product Usage
36 - Sales, Operations, Management
1 - IT Support Techician
- It is used for daily telecommunications purposes
Evaluation and Selection
We did not have a previous software package, we switched from a legacy PBX system.
Smooth Stone was the only other VoIP provider we researched. We also looked at going with another PBX system. We chose ShoreTel Sky (M5) because of their pricing structure and services offered.
Implementation
- Implemented in-house
Training
- Online training
- Self-taught
Very straightforward. We were able to teach a completely new phone system to our employees quickly. I would recommend this approach to others.
Configuration
Needed to set up two VLAN nodes, one for the phones and one for our normal network traffic.
Support
Usability
Reliability
Integration
- It has integrated with our computers to allow software control of the phones, i.e. dial from Outlook, etc.
Software installation, very easy to achieve.
Vendor Relationship
We did not try to negotiate too much, our main goal was to find a provider that could offer us what we needed without a lot of negotiation.
Comments
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