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Remote access, desktop sharing and file transfern with simple installation
Updated July 09, 2021

Remote access, desktop sharing and file transfern with simple installation

Lisandro Fernigrini | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I use TeamViewer to access some of my customer's computers, both desktop/notebooks and also servers (physical and virtual). It allows me a quick way to access their environments, mostly for some small companies or personal users that do not have an IT department that can provide support to them.
  • Simple to install and configure, that's reason number one.
  • File transfer option, ideal to send updates or get files to work locally.
  • Desktop sharing option, to reproduce issues or explain solutions.
  • It is not possible to share a connection with more than one participant, that would be great when you need additional help.
  • Version compatibility with older clients.
  • Ability to quickly interact with user's desktops, sharing screen and files or working together, reducing time to fix issues.
  • Ability to provide support no matter where I am.
Since I access several customers and environments, I wanted an easy-to-install/use solution. Team Viewer provides desktop sharing, remote access, and file transfer in a single solution and most of my customers have already used it either personally or in a previous business, so it seemed a great option.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

If you need to access remotely to a computer, with the ability to send/receive files, and do not have tech people on the other side. The installation is quite simple, anyone can do it. You do not need to open ports, configure VPNs, etc. so it is quite straightforward to have access. Recently, there has been a boom in remote meeting/access software, but TeamViewer is still a great option for support.

TeamViewer Feature Ratings

Remote Administration
8.1
Screen sharing
8
File transfer
9
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
8
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

TeamViewer Security and Support

No, I did not purchase premium support, and fortunately never required support since the product is stable and reliable and never faced problems while using TeamViewer.
Unfortunatelly the question is missing so I do not know what to answer here.
Unfortunatelly the question is missing so I do not know what to answer here.

Evaluating TeamViewer and Competitors

  • Product Features
  • Product Reputation
The most important one is that TeamViewer is really easy to install and to use. Most of my customers do not have an IT department that can install the product so the ability to quickly install and get access to a remote computer or server without dealing with complex installation or network configuration was a plus.
Nothing at all!

Using TeamViewer

The user interface is simple and easy to understand. Once a connection is stablished to the remote computer you can easily interact with the remote environment.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Difficult to use
  • File transfer works OK to send updates or get logs and analyze them locally
  • Remote Printing is easy to set up
  • Hotkeys can be sent to the remote computer
  • Seting a static password, I had to do that some time ago and it was not easy, I do not know in newer versions
Yes - I had to use it only once while I was travelling and did not have my laptop at hand, it was OK to fix a small issue, probably not ideal do do complex tasks but it overall the application worked OK and I was able to fix the problem.