Overall Satisfaction with UltiPro
- Cases are created to address problems we are having; great customer support.
- Good training modules.
- User-friendly system.
- The time management section of UltiPro needs improvement.
Everything works fine except when there may be a server error (may be on our end) and at the end of the day when there are a lot of users on UltiPro maybe.
When we were last having a problem correcting some employees' PTO time; we got great support and instructions on how to make these type of corrections.
UKG Pro Feature Ratings
7 - HR Manager, HRIS Manager, Benefits Manager, Payroll Manager, Payroll Specialist, Onboarding Specialist, Recruitment Manager
1 - HRIS Manager; she has taken many online classes and in person classes with Ultimate.
- Notifications for various circumstances
- Electronic signatures for notifications
- On Boarding
Evaluating UltiPro and Competitors
Yes - NuView; it did not meet our expectations, the business was bought out, was not user friendly.
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
UltiPro exceeded our expectations of a user friendly system.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
User friendly for the most part. Some employees have problems with their tablet or phone; may be user error.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using