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Great service for getting quick feedback or something more in-depth
April 11, 2024

Great service for getting quick feedback or something more in-depth

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

Using it mainly for evaluative research for our website and app as well as more generative research via interviews. It helps us with the ease of recruitment to talk to our users, streamlining research operations through screener templates and study templates, and hosting videos or results to easily share with stakeholders.
  • Great customer support should you have a question or issue
  • Easy to recruit and build studies
  • Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis
  • Incredibly quick turnaround time on launching studies and getting results back
  • Technical issues periodically
  • Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
  • Limited survey functionality and features (ie no rank sorting question)
  • No skip logic or other types of functionality in screener
  • Streamlining research operations through screener templates and study templates making creating and launching studies very quick
  • Quick prototype feedback before implementing an analytics-based solution which requires more development time
Support is excellent responsive, and very helpful.
It's very usable, although sometimes the drag and drop feature for building studies is a little buggy.
It's been invaluable to receive feedback quickly and reliably from lo-fi prototypes before building it out further and to not have to implement an analytics-based experiment (ie a live A/B test) to receive feedback which costs a lot more money and time.
UserTesting's platform is the most comprehensive. While it may not have the best analytics features, survey features, recruitment features, etc, it has everything you need to run evaluative and generative research.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting.com is great service for getting quick feedback or something more in-depth. It's well-suited for usability studies and customer interviews, less so for surveys, tree testing or card sorting. Although it has that functionality, it doesn't meet a really delightful experience compared to other tools in that department. Their AI analysis feature is also very handy and works really well.