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Recommending this tool for any UX team!
April 05, 2024

Recommending this tool for any UX team!

Anna Baumbach | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

Our UX/UI team uses UserTesting regularly to conduct research studies. We have used different features, from unmoderated tests like A/B testing or prototype tests to live User Interviews. We enjoy the pool of candidates that are found within a few minutes of the test launch. Why do we use it? To talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. We believe this tool is currently the best option on the market to combine all of our research efforts. The only struggle is the limited amount of pre-screener questions and the limitations within Canada (provinces/terretories).
  • Intuitive software
  • Easy onboarding
  • Fast participant recruitment
  • Easy scheduling
  • Confidentiality agreement toggle - Name might be confusing when used for other documents like NDAs or Privacy Policies
  • Recruitment in Canada - balanced demographic within provinces/ territories
  • Long term cost savings
  • Testing is an investment
  • Lower the risk before releasing a product
It’s not easy to get a hold of someone. We do have a contact but we often get generic answers or FAQ links that don’t solve our problems or answer our questions.
It’s easy to understand for any new user. There are helpers everywhere (tooltips etc.) and the onboarding experience was good. The FAQs are great and answer any questions people might have. Our team finds the experience easy and pleasant and we rarely have any issues. We did find the toggle for the Confidentiality Agreement a bit hidden.
We are able to quickly set up any sort of test. Having access to the pool of users and getting connected so quickly, has really improved our product experience. People see the value of research and its results and more and more teams across the company are understanding it. We are also not the only ones using the tool in our company. Besides us designers and researcher, marketing and product manager are also utilizing UserTesting. We enjoy this positive influence!
User Interviews, like the name mentions, is highly focused on exactly that. The issue with this platform is that for any other type of testing you need to purchase third party integrations. This ends up costing more and gets complicated. I do enjoy the tool for what it is but wouldn’t opt for it as a UX Designer.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

No

Any research efforts are met perfectly with this tool. We can do moderated or unmoderated sessions and utilize the transcript for quotes. For live sessions like User Interviews, we also like the option to have a note taker in the call that the participant is unaware off. We believe this created less stress on the participant. As mentioned before, the only problem we are facing as a Canadian company is the pre screening process. We would like to have participants represented from within all our provinces and territories. This causes us to launch multiple tests and then reject/accept a certain province for each one.