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Recommend UserTesting for fast, reliable feedback
April 16, 2024

Recommend UserTesting for fast, reliable feedback

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting is helpful for us to get feedback on changes we would like to make in our user interfaces. The participants in studies help us learn which UX/UI is preferred and which UX/UI leads to more efficient and successful task completion. It's a very helpful tool to get rapid feedback. That allows us to iterate and test again, quickly, which is essential for our product teams.
  • Recruit good participants
  • Relatively intuitive screener and protocol creation
  • Easy to download data
  • I often need to spend time "cleaning" the data once I download it. I think the existing formatting could be improved
  • It's difficult to make a video clip
  • It would be great if there was a way to incorporate more advanced survey tools
  • Cost savings
  • Improved usability
  • Improved user satisfaction
It's helpful when there is an error with your test that you get an email.
Overall, it's good, but there is room for improvement. I've already mentioned it, but it would be helpful for me as a researcher to have access to IT Administrators using the tool. Also, it would be helpful to have more advanced survey capabilities.
It's been very helpful. We use it in conjunction with moderated research - both in-house and vendor led. It gives us the ability to do rapid, low cost research. Low cost in comparison to a single vendor run study, which can cost $25-30K.
I've used dscout, and although I prefer UserTesting.com, I will say that dscout really excels at the diary study format. It would be great if UserTesting had a tool/tools that facilitated diary studies better.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

UserTesting is well suited for business end user and consumer end user research. I've found it less helpful for recruiting some more niche participant groups such as IT administrators.

I often utilize UserTesting's unmoderated sessions to get quick feedback on designs or prototypes. Sometimes I use it for moderated sessions as well.